Window Works, Inc.
About us
Window Works was established in 2005 by Tom & Kay Moon with one goal in mind: provide quality products at an affordable price. Over the last decade, their son Chris and daughter Wendy have joined the business to continue implementing those very same things. As a family-owned and operated business, we pride ourselves on personal integrity and provide our customers with the most innovative products available without any high-pressure sales tactics. We value excellent service, accommodating each customer with one-on-one attention. ***"FYI: Unfortunately, we do not repair gutters, the only whole-home gutter installation"
Business highlights
Services we offer
Composite windows, material sales., new construction windows, patio doors, replacement windows, sunrooms, vinyl windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 0% | ||
| 2% | ||
| 2% |
My windows were over 20 years old, not sure of actual age, but were desperately in need of being replaced. I researched Angie's list companies and contacted two. Window Works got back to me quickly. The other major window company has yet to get back to me and it's been over two months. That says a lot to me about the quality of their work.
The men who did the work came in and took ownership of the job immediately. One worked outside and the other inside. They did not stop from start to finish. I was very impressed by their efficiency and would recommend them to anyone needing this service.
Great price, good service. They did a great job, were courteous, and cleaned up completely when finished.
The screens on two windows did not fit exactly and they came back the next day and adjusted the windows and re-calked.
I originally had 12 installed and then ordered two more.
One of the original windows came out of the track (which I could have corrected
myself) but I had them do it when they came back out for the other 2
windows and they gave me some tips also.
They also did the paperwork for TVA energy credit of $300 which I received.
"In May 2013, Mrs. [member name removed] ordered a French-style sliding door as manufactured by a national company. During May 2013, this particular French-style patio door was a new product rollout by the manufacturer. The plant encountered many quality and delivery problems with a new line, which meant that at the local dealer level, these problems escalated. Our records show that he door was ordered, and then re-ordered from the manufacturer on four (4) separate occasions, causing extreme delays in completing Mrs. [member name removed]’s contract. Our office contacted the local manufacturer’s representative to make contact with Mrs. [member name removed] to explain the plants products and services issues. Apparently the call was never made; however, the manufacturer did issue a credit of $200.00 to our office, for the troubles, which we deducted directly from Mrs. [member name removed]’s account. Most of our national company vendors are reliable leaders in the window/door industry. Approximately 2-3% of the time, our orders incur plant issues and lack accurate communication between the window plant, the local warehouse, the dealer and then the customer. After further review of Window Works records of the [member name removed]’s account, it is indicated that there were additional scheduling delays due to: extremely cold weather, the office’s lack of expediency, and the homeowners’ work schedules. As a co-owner of Window Works, I offer my sincerest apology to Mrs. [member name removed]. We surely appreciate that the [member name removed]’s placed their order with us. The entire process: the order, re-orders, quality, and delay of install, was handled poorly. While I disagree with her overall evaluation of our company, I agree that from her perspective, we should have done a better job for her, as our valued customer. We truly do try to treat our customers with respect and consideration in additions to offering our best pricing. Again, I offer sincere apologies to Mrs. [member name removed] and her family for the frustration the endured during the contract process, and the amount of time exhausted with our customer service. Our records also show that TVA performed and Energy Evaluation Audit at the [member name removed] home on May 22, 2013, and she possibly qualified for the $500.00 cash rebate toward their Energy Star Replacement Sliding door. But Mrs. [member name removed] failed to send in the Customer Incentive Paperwork to our office, which is required to receive the rebate. Mrs. [member name removed], if you still wish to pursue this avenue, please forward the paperwork to my office and I will immediately complete and e-mail the information to TVA for processing and final inspection."
The owner came out and did the actual appraisal for me and he was a great, honest, and a trustworthy guy. The people that did the installation were thorough and polite.
However, the customer service after the sale was not good. We signed the contract around November and I knew that the doors would have to be custom made at the store, but after two months I called them to see what the holdup was. They said, "Oh, the doors are here and ready." It upset me that I had to call them to find out that the doors were ready and that they did not contact me to let me know at the time they were finished. I informed them that they our appointments had to be made around my doctors? appointments and they called and left voicemails twice to switch the dates on me, which made things very difficult for me.
I decided to have these doors put in as a part of an energy efficiency through TVA and it had to be done within a certain amount of time to get the rebate offered to those that got this type of work done. So, once the work was done this provider was supposed to send the paperwork to TVA so that I would receive the rebate. I called them Monday and left a voicemail, but did not receive a callback Tuesday. So I called them back today and finally got ahold of them. I told them that TVA did not receive the paperwork and she put me on hold so that she could talk to the installer. She came back on the phone and said, "Yes, you gave the paperwork to them, but they never took it out of their truck." That is extremely frustrating as they were sure to get their payment in full after the installation and before they left my home, but they did not do their part to make sure I got this large rebate. TVA still has to wait on them to turn the paperwork in before they can do their part to get my rebate processed and time is running out.
Licensing
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