Weed Man - Knoxville TN

They are great at destroying lawns when you pay them $1000's to make them better! ( Videos and Photos Included ) I am upset and disappointed with my recent experience with this company. I've been a loyal customer for two years, but today's incident is why I strongly advise anyone considering their services to read this review and proceed cautiously. See more videos and photos here > [*** Link removed ***] They arrived at my property just a week ago, claiming they were here to perform a seeding and aeration service that amounted to nearly $2000. I pointed out that they typically perform these services when the weather cools down, usually close to October. To my surprise, they responded with a casual, "Yeah, we're just getting ahead this year." I suggested that we wait, considering that you can't mow for 10 days after such a service, and my grass was still growing rapidly. Furthermore, other lawn care experts advised waiting until the weather was cooler. They agreed to delay the service until the first or second week of October. However, on September 17, less than a week later, they showed up unannounced. It's infuriating when you're paying over $2500 per year for fertilization, seeding, aeration, and other services to improve your lawn, only to find that the very company you hired is making it worse. I contacted two of their competitors to inquire if it was acceptable to aerate and seed when the ground was so wet. Both competitors unequivocally stated that it was not advisable as it would create ruts in the lawn, and if the soil is too wet, aeration should be avoided due to the risk of it becoming muddy. Weed Man's competitors also emphasized the importance of overseeding, fertilizing, and watering the lawn within 48 hours after aeration, whereas Weed Man insisted on returning in a few weeks. Here's where Weed Man went wrong, displaying a complete disregard for their customers: Disregarded My Request: They showed up when I explicitly asked them not to, completely ignoring my request. Damaged My Lawn: Their decision to aerate the lawn when it was excessively wet resulted in substantial damage, leaving deep ruts and destroying the lawn's overall appearance. Delayed Seeding: Instead of following industry-standard practices of overseeding immediately after aeration or within a few days, they planned to return weeks later, further compromising the outcome. Uncooperative Behavior: I had to ask them to leave multiple times before they finally complied. It's frustrating to deal with such unprofessionalism. Even the crew on the ground admitted that they had expressed concerns to the home office about the wet conditions and their reluctance to proceed. Despite this, the home office instructed them to carry on and do it anyway. In summary, I strongly advise finding an alternative lawn care service provider. When I contacted their competitors, they were appalled by Weed Man's actions and assured me that this was not how aeration and seeding should be conducted. Weed Man's lack of professionalism and disregard for customer concerns have left me deeply dissatisfied and regretful of ever using their services.

Horrible and worthless for any amount of money spent! I knew several home owners that also tried and canceled. Don’t know where to even begin so let me just say, you can service a yard in less than 10 minutes Never did anyone stay any longer! I can’t even take a walk around my house in that amount of time so that should say it all!!!

Excellent advice regarding frequency and height for mowing, along with irrigation timing and amounts. Very professional and best communication skills. Frequent advisories regarding time and date od services. Canceled other service providers because they totally lacked that discipline.

They are easy to get ahold of. They are smart and helpful. You can typically speak to the the owner, which is great. They are pretty prompt. Usually they come when they say they are going to.

They just do the service seasonally. The work was completed right away. They do a great job.

They are able to control weeds that nobody else can. There was some really tenacious stuff in there and they were able to control it.

They were referred to by the neighbor and they have good quality service.

We heard about him through a neighbor. My husband is very pleased with the work they did. I think the quality of their work is very good.

unknown

They have routines they use for the different seasons. From aeration to killing weeds to fertilizers
to seeding. They do it all and are very professional. You hardly know they are on your property, leave the bill on the door
and work with you on the billing. My lawn went from yuk to beautiful within a year where other companies wanted
thousands of dollars to do the same thing. I would highly recomend them and would continue to use them except we are
moving out west and will not have a lawn! Very good local business!

To this day after three phone calls, two emails I have yet to actually see a representative from this firm.  Finally talked to a person from the company who apologized for the delay in a) returning phone calls and emails and b) failure to show up to provide an estimate.  I clearly stated I wanted to meet with someone when they came out to do the estimate to talk about the product.  A week later as I was walking to the front steps I found a business plastic bag tucked under one of the decorative stones.  Inside was a document which indicated someone had come out and provided an estimate.  Since we had just moved into the house, I needed/wanted the yard fertilized to keep control of yellow nut sedge and crab grass (articulated during the many phone calls).  Several weeks later I noticed fertilizer on the driveway and near the street  a sign which indicated this company had fertilized, again without making contact with me prior.  Long story short, the fertilizer/weed killer did nothing for the nut sedge or crab grass.  I have taken care of that problem by going to Home Depot and buying the products to rectify the weed issue and I have corrected the communication issue by discontinuing service with this company.

unknown

The Good - the chemical weed control and grass fertilization went well.  Workers arrived in a timely manner and did the job.  Several applications were given over the year.







The Bad - Getting them to commit to a time for the over-seeding was difficult.  When they finally arrived, they over-seeded the grassy areas, but since they didn't have any straw on hand, they left the bare areas bare.  They promised to come back that afternoon or the following day to finish.  It took repeated calls to get them back.







The Ugly - Two men returned and did a great job of sowing seed and placing straw on the barren areas of the front and one side yard.  They also redid much of the work the earlier team had done.  But they said that the boss had told them to only do the front; they refused to cover the barren areas of the back yard.  One of those was a least five feet square.  Repeated calls to the office got us nothing but empty promises.  They never returned to complete the back.  (We ended up purchasing seeds at Home Depot and doing the job ourselves.)







Service is at best inconsistent.

This is the 2nd year of using Weedman, but it will also be my last.  Last year we used them for fertilizer, weed control, and bermuda grass control.  Their notes they leave you after application say that "Weed Man is a continuous service company, your program will automatically renew next Spring".  So I pre-paid the $403 in March thinking I was getting the same program as last year, but apparently that wasn't the case.  I called in late July because I noticed the bermuda grass was looking a lot worse that it had before.  They were very prompt in coming out to look at it, but they then tried to tell me it was "much less bermuda than last year".  I called back and talked to a guy (I don't remember his name), who still tried to convince me it was better but also stated it would take 3 - 4 years to eliminate it.  He made it a point to tell me that he usually talks to my husband and not me (which shouldn't make any difference).  I told him that I understood that it would take several years to eliminate, and asked if I should expect it to get worse before it gets better.  He said he didn't know.  One thing he did state was that you have to scalp your lawn (down to the dirt) before seeding, which had not been told to us before.  I guess since we didn't have them do the seeding last year they left that detail out.  They did come out and do a bermuda control treatment later that week, but now I'm having to pay and extra $15 per treatment, because it apparently was not a part of the program that automatically renewed from last year.  I wil finish out the year with them, but I'll be looking for a new company to service my lawn next year or start doing it myself again.

They were very nice.  I only quit them because of the price. I was able to get cheaper and double the work from another company. I did not have any problems with them.

Wonderful company!  The only reason we did not renew our annual contract was because our lawn mowing company is now authorized to perform the same services for fertilization, etc.  If our lawn company for some reason is not able to handle this we will not hesitate to return to Weed Man.  They called several days ahead of treatment schedules to alert us to any upcoming treatments so that we could adjust our dog walking schedules.  After a year with their services, our lawn has never looked better.  They show up, treat the lawn, and leave a notice that they have treated. They are no where near as expensive as the bigger, national companies, and we felt as though we received very personal service.   

Weed Man fertilized my lawn and applied crabgrass treatment.  The grass is growing fast and thick.  Excellent job!

Not really well. See above.

Everything started out great.  They offered a competitive price for their services and also provided some additional options that I needed for my home.  After signing up for the service everything went down hill.

Weed Man called me 2 days in advanced to schedule the service.  They never showed up to perform the service.  I contacted the company and informed them that no one ever came.  They looked into the issue and then re-scheduled for a different time.  Again they did not come out the second time.  I called again and they came out that day to perform the services.

I requested that they perform aeration and over seeding of my lawn.  Again they called to schedule the appointment and AGAIN they did not show up.  I informed them of the issue and canceled my service agreement with them.

I submitted billing through my Banks bill pay system for the services they provided.  I paid them in advanced of the due date and received a past due letter from them.  I called and was told it was just going through their system and it should resolve it self.  3 weeks later I get another notice.  At this point I called my bank and got copies of the cashed checks and provided it to them as evidence.

The entire process after the initial sales call was a challenge.

They come and go; I don't really know when they come. They call and let us know before they come out. They leave a bill each time they come. We've used them for over a year so I guess we are happy with them.

They did a fine job. We thought they were a little pricey but we are not sure.

He sprayed for weeds, then had to wait for a month in order to seed the grass. This was too late in the year, November, for new grass to grow or germinate because it was so cold. We thought it was too late to seed but Brian said that it was fine and that the grass would grow fine. He used the wrong type of grass in that it did not match the established grass that we already had; the seed was old as evidenced by the date on the bag. Only about 10% of the seed actually grew. In the late Spring, this grass died out as soon as it became hot. He always gave excuses for not keeping appointments or, in the Spring, spraying quickly as the weeds came up - it was always too windy, it was going to rain, he had other appointments. He waited so long that the weeds and Bermuda grass gained a lot of ground and we were left with large patches of ugly brown grass and ground. We couldn't reseed, he said for 2 months, which would then be in July - the worst time of our Summer to seed grass. We had far more weeds in the Spring than we had ever had before and new varieties. We suspected that the grass seed he brought had weed seeds in it. There was a problem over how much he said a treatment would cost and what he actually billed us. We filed a complaint with the BBB (complaint # 8014572) and tried for a resolution with them but Brian Light came up with numerous excuses and statements that weren't true. The case was not resolved. The bottom line is that we spent hundreds of dollars for a nice, weed and Bermuda grass free lawn and all we got was lots of weeds, dead grass, and bare ground. I would never recommend him or the company to anyone. We hired a new lawn maintenance man and now, one year later, have a lovely weed and Bermuda grass free lawn for much less money than the Weed Man charged.

We had a service contract with Weed Man and they did a good job with fertilizing our weed treatments. They provided other services, like when we had them deal with our poison ivy problem. There were additional charges for those extra services though. I would use them again, but only if he gets back out here to handle the poison ivy problem, which we still have. I have been calling him on it and they have yet to take care of it.

I have the weed man come out every other month to fertilize and kill weeds in my yard. I love that if I call him at any time with problems in my yard, he will come out immediately.