The Cleaning Authority - Knoxville
About us
Professional, Residential, Affordable Green House Cleaning by the Most Trusted Professionals in the Cleaning Industry. Serving West Knoxville, Lenoir City, Tellico Village and Oak Ridge with only Full-Time, Professionally Trained Employees (no contract staff) who are fully bonded and insured, going through more background checks than any other company in the area. We also strive to be the type of company you are proud to have in your community through our My TCA Cares program (Caring for Our Community One Home at a Time). This program is a community service arm of our company under which we provide support where it's needed by being involved in local schools and charities such as 'Cleaning for a Reason' - supporting women with cancer, The Second Harvest Food Bank, Iva's Crisis Center for Women, The Helen Ross-McNabb Center, Susan G. Komen Knoxville and more! We would be proud to take care of your cleaning needs.
Business highlights
Services we offer
Residential (interior) Cleaning Services. Cleaning, and every four week services available., and our Detail Clean Rotation System ensures our clients receive a thorough, bedrooms and living areas. Vacuuming and mopping of floors. Dusting, biweekly, crown moldings and ceiling fans. Our rule of thumb is 'Everything Gets Touched', including baseboards, kitchens, sanitizing and disinfecting of bathrooms, weekly, yet efficient cleaning of their home. One-time
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 2% | ||
| 2% | ||
| 7% | ||
| 0% |
The initial meeting with Peter, the owner, was pleasant and informative. Many service providers "look good on paper" but then that is not reality. After just the initial cleaning, our reaction was: WOW!!
This was our first cleaning by The Cleaning Authority and we could not have been more pleased. Marta and Doris were meticulous in every detail of the cleaning. For example, I don't think our bathrooms have been this clean since they were new, it literally sparkled. Every area was given a great level of attention and detail. Thanks for a job well done! With service like this we will be long-term clients.
"Good afternoon Mr. [Member name]. I do appreciate your comments, however in reviewing your account, it appears you have been a client since 2013 with over 56 cleanings with us and you have only ever had two concerns, both of which have come recently on 9/24 and 11/5 of this year. Conversely, we have more 'great job' comments on file from your wife than these two concerns. I understand your frustration as your wife stated you were not in the country when the cleaning occurred and she wanted to have it completed prior to your arrival. We did offer to rearrange a time to correct the situation for when it would be convenient for your wife. Situations like what you experienced is highly unusual and we do like to make up for any mistakes, but please remember that employees are all human. We have taken measures to ensure that the team that had been providing your cleaning had some enhancement training to ensure that our system is properly followed and they are double-checking their work. Our reputation is that of being an excellent service provider and we intend to do our best to keep it that way. I should mention also that in the three years we have been cleaning for you, we have never introduced a price increase to you, and that may actually be a small part of the problem. Generally, when a team is spending significantly more time in the home than the pricing would approximate, we would make adjustments. Most of our clients in the past 2-3 years have seen little, if any, price increases. Based on our average time spent in your home, your pricing should reflect an approximately 16% higher price. It is possible that through either the condition of the home when the team arrives, aggressive pricing causing a more time-constrained schedule, or both, that the team may have been rushing a bit to get through their schedule and thus, causing the quality issues. Again, this is highly unusual, but as a service provider whom truly cares about their clients, we will do everything in our power to make sure to make things right. If you do feel the need to find another service provider, we will most certainly be disappointed, but will respectfully understand. Please feel free to contact us if there is anything further we can do. Sincerely, Peter DeLorme, Owner The Cleaning Authority"
And the cleaning teams are friendly :)
Highly recommend this company to anyone that is considering an in home cleaning service.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.