
Summit Painting and Remodeling LLC
About us
We are a painting and remodeling company focused on providing quality work and great customer service. Our team is made up of highly skilled professional painters and remodeling specialists who enjoy doing what they do. We strive for high standards in our work and always go the extra step to ensure your satisfaction. We do our best to leave you completely satisfied because we care about what we do and we care about our reputation. We want you to recommend us to your friends and family. We also want you to have a positive experience with a contractor, as we hear plenty of stories about unpleasant experiences all too often. Give us a try, and we feel quite confident you will be pleased.
Business highlights
Services we offer
Kitchen & bath remodeling. Interior and exterior painting and staining.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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98% | ||
1% | ||
1% | ||
0% | ||
1% |
"Thank you [Member Name Removed] for taking the time to express your feelings about us. I did send two separate emails stating the work would be done. In the first email I stated we may get it done in a two or three week timeframe. I asked you politely in that first email to please bear with us due to the time of year and what we had scheduled. My last email was Monday 8/19. You sent an email Friday morning 8/23 requesting an update on the timeframe for the repairs which was reasonable. But by Sunday morning 8/25 you wrote a negative review. That part I find unreasonable considering I had confirmed with you twice that the repairs would be made. If the issue was me not responding to your emails quick enough maybe dialing my phone number would have given you a quicker response. I went camping with my family from Friday 8/23 to Sunday 8/25 and I ignored my business for a few days. Ignoring my business while with family is something new to me this year as I used to work when I would take a trip with my family and make myself available to any customer at any time via email, text or phone. But this year I decided to finally put my family before work and this is the price I pay. I knew by making this change in my family/work life it would cause problems but I’m ok with that. So Monday 8/26 I check my emails and see auto emails about a new review (your review) on multiple sites. And here we are. When we completed the work the first time you wrote us a positive review so obviously our work wasn’t as you state in this review. It seems to me that the real issue here is me not responding to your emails as quickly as you would like. Which makes your review more of a frustrated attack than a review with weight behind it. By stating the original work took longer than you were originally told you failed to mention that you added work onto the original estimate of which you never got charged for! This was a job completed in March 2019 so if the work was done poorly at that time you never would’ve posted a positive review at that time. 6 months later you ask me to fix something and I responded fairly quickly (the next day as mentioned in your review) to assure you it would be taken care of. I could understand a negative review if I just never responded to you in the first place, which is what a contractor will do if they’re not planning on fixing something. It’s highly unlikely a next day response means they are not planning on taking care of the issue. At any rate since the ultimate goal is to get the repairs done I’m still happy to do this for you. You can keep the negative review posted and I’ll still do it. I do stand behind my work and my word. To avoid any uncertainty in an email response just call me. Thanks, Will"
Licensing
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