Rocky Tops Marble & Granite Inc

"Thank you for your kind words."

"Rocky Tops Marble & Granite was never contracted and never performed any work for the members or sold them any materials. The members never invoiced by Rocky Topsor paid Rocky Tops for any work or materials. Rocky Tops was not involved in this job. At the time we did not offer tile or tile installation. An employee of Rocky Tops had a fully licensed side business installing tile after hours and on week-ends. This business was not a conflict of interest since we did not offer tile installation at that time. This is "Riverbend Construction" mention by the members. The members were fully aware that Rocky Tops was not doing the work and signed a contract with Riverbend Construction not Rocky Tops. Rocky Tops did quote selling and cutting to size some slab material for this job to Riverbend, but the job order was never placed and no work or material for this job was ever done by Rocky Tops. At some point, the members and Riverbend Construction had a conflict with the job. Since the owner of Riverbend worked for Rocky Tops, the members decided that Rocky Tops should be responsible even though we had nothing to do with the job. At the members' request, I visited their job to see if I could help resolve the situation. The members wanted to show me all the issues they had with the tile job. I explained numerous times that Rocky Tops was not in the tile installation business and that they had contracted with Riverbend. I saw several issues with the job, most of these issues were caused by the members' desire to save money by not installing tile under the cabinets. Instead, they put some plywood under the cabinets and had the cabinets set before the tile was installed. The floor was unlevel and the plywood under the cabinets was not thick enough to allow for proper leveling of the tile. Since several of the cabinets were floor to ceiling, the members would not remove them to allow the floor height to be properly leveled. The members required the tile to be level, but would not remove the cabinets for this to be done correctly because of the cost of reinstalling the cabinets. In short, the memebrs did the job in the wrong order, they installed cabinets before installing the floor and wanted the tile person to be responsible. Although there were other issues that the members had with Riverbend, it is my opinion after visiting the job that installing the cabinets first and not installing tile across the entire floor were the root cause of the main problems. The member were well aware that they were not hiring Rocky Tops to do this job. Any indication by this person otherwise is unture. The contract was signed with Riverbend. All contact was with Riverbend and all work was done after hours or on the week-end. The only reason that the members wanted to get Rocky Tops involved was that they were not getting the satisfaction they wanted from Riverbend and saw Rocky Tops as the company to go after since the owner of Riverbend was an employee of Rocky Tops. When I suggested that the members should take Riverbend to court, they said that they had already checked and "he didn't have anything worth getting" which was why they wanted me to be responsible. This entry is unfair to Rocky Tops since we had no involvement in the job. Rocky Tops sells and installs both Natural stone and quartz countertops as well as cultured marble bathroom tops, tubs and showers. We stand behind any and all of our work and have an excellent reputation as evidenced by our A+ BBB rating with 0 complaints. In short, the members wanted to raise enough trouble until someone else paid for their mistake and Rocky Tops was the target."