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Rocky Top Air

Heating and Air Conditioning Service, Insulation Service,

About us

Rocky Top Air specializes in complete comfort for your home or business. Comfort involves much more than simply hot air and cold air. Comfort involves humidification, de-humidification, zoning (being able to control different environments in your home separately) indoor air quality, efficiency, and even being able to control your system when you are at work or traveling. Call us to have a specialist discuss your needs with us!

Business highlights

Emergency services offered
16 years of experience

Services we offer

Residential and commercial, heating, ventilation & air conditioning. Humidification De-Humidification Zoning Indoor Air Quality Connected Home

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

ask for details

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.763 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
6%
3
3%
2
3%
1
2%

Filter reviews by service

Showing 1-25 of 63 reviews
John G.
Jun 2024
5.0
Yes, I recommend this pro
The service from Rocky Top was top-notch today. Alvin and Gabe the technicians, were very knowledgeable and helpful. Alvin explained what needed to be done and provided a solution after a thorough inspection. They overall service was excellent and I will be using Rocky Top HVAC again.

Jeri S.
Aug 2019
5.0
Yes, I recommend this pro
I feel like I had win the lottery. They are exceptional. Their workmanship, installed the equipment, professionalism is great.
Response from Rocky Top Air
"Thanks for the kind words [Member Name Removed]. We do strive to provide great service at a fair price and are very appreciative when a valuable customer such as yourself offers such positive feedback."

John V.
Apr 2018
3.0
$85
Never resolved. Did not follow-up regarding replacement parts.

Sharon T.
Feb 2018
5.0
Yes, I recommend this pro
They are very excellent.

Lynn C.
Oct 2017
5.0
Yes, I recommend this pro
$113
.

Michelle L.
Sep 2017
5.0
Yes, I recommend this pro
They are pretty good, but with the servicing sometimes they are kind of sluggish. They are kind of sluggish sometimes about getting around to doing the servicing part. I would use them again in the future.

Michelle L.
Sep 2017
5.0
Yes, I recommend this pro
All the heating and air around here are hard to get to, so it is a little more expensive. They do a really good job. They came out when the AC unit was gone. We called around until we found someone who came. They are pretty good on professionlism. We will have them come back out if have to. The thing they could work on is mainly price. All of them charge a lot, I don't see a big difference on pricing between the ac/heating unit people.

Marie P.
Aug 2017
5.0
Yes, I recommend this pro
The servicmen were great! They were prompt and thoroughout the entire process.

John V.
Jul 2017
5.0
Yes, I recommend this pro
$350
The gas valve was found to be defective. They replaced it under warranty by Trane, part only. While here, had them perform normal seasonal inspection/maintenance.

John V.
Jun 2017
5.0
Yes, I recommend this pro
$345
They replaced gas valve, in warranty, labor cost only. Also performed normal seasonal maintenance.
Response from Rocky Top Air
"Thanks for the fine review. Rocky Top Air prides itself in exceptional Customer Service and we appreciate any and all feedback."

Glenis N.
Jun 2017
5.0
Yes, I recommend this pro
$3,000
I use them continuously. I would give them a "A" across the board. I have a contract with them to do three checkups a year.

Glenis N.
Dec 2016
5.0
Yes, I recommend this pro
$150
I'm in a three year contract.  This gives me maintenance visits, I move to the top of the list in an emergency and I get 25% off any other services.  They put in my air conditioning unit two years ago. If you ask a question, they take a few moments to answer your questions.  I'm big on customer service. They do a bang up job.  They check all the volumes of the fluids, change filters and clean it really good.  $150 a year for a maintenance contract with three visits is a great price. This unit is efficient and it's run fine.  I think they are "A's" all over.

Glenis N.
Dec 2016
5.0
Yes, I recommend this pro
$3,000
They installed my air conditioner and converted my home to a heat pump.  They replaced the compressor and main air conditioning box.  They're top notch. I could have probably gotten a little better deal, but their service is great.  They're always here when they say they're gonna be. I've never had any of their guys that weren't up to date with everything that was going on and able to do everything they needed to do.  The main guy, Lloyd, is real friendly and easy to work with.  They use laymen's terms when they explain things to you.

Jean D.
Jul 2016
5.0
Yes, I recommend this pro
unknown

Dana R.
May 2016
4.0
Yes, I recommend this pro
$125
For the air filters for the return vent, they used to bring me the ones that were the correct size. However, something changed and they brought the ones that were too small. They were suck up in to the return vent because they were too small. Just recently, they came out and they had record of this that I needed the bigger, regular, standard size but when they came the last time, he still brought the ones that were too small. They said that they could bring some back but I wasn't at home. Instead of them offering to come back when I was at home so they could install them, they said they could just leave them on the door so that I could put them in. I gave them a B because I feel that if I pay for a maintenance contract, then you should do everything as per that maintenance contract and that is installing the filters. I got three visits for one price. I may have one more visit and after that, I will consider probably using somebody else. For three visits, the cost was $125. Outside of the filters, the last gentleman they sent did a good job. Considering that I didn't have much to compare the price to, it wasn't an unreasonable price. If I paid $45 for somebody to come out to my house one time and they are going to come three times for $125, that is not too bad. The last time they scheduled to come out at one time and I was on my way home to meet them but then I got a call that he was going to be late because he was on another job. For punctuality, considering the last time that they were late, that wasn't good. However, prior to that, they have been pretty much on time. He was pretty professional.

Alexander H.
Mar 2016
5.0
Yes, I recommend this pro
unknown

Carol M.
Mar 2016
5.0
Yes, I recommend this pro
$2,000
.

Barbara F.
Feb 2016
5.0
Yes, I recommend this pro
$4,000
It was a pleasure dealing with Michele. She sent paperwork and scheduled appointments. Despite the terrible weather the service technicians were on time and very professional. They cleaned up all the mess and carted sway the old unit.

ANGELA B.
Dec 2015
5.0
$69
unknown

Eddie D.
Nov 2015
5.0
Yes, I recommend this pro
.

Julia C.
Sep 2015
5.0
Yes, I recommend this pro
$8,700
unknown

Joann H.
Aug 2015
5.0
Yes, I recommend this pro
$275
He is excellent. He did quite a bit of work.

Janine N.
Jun 2015
5.0
Yes, I recommend this pro
The work was great. They were very professional and neat. They covered my floors with paper and taped it down to make sure they didn't leave a mess, and they cleaned up afterwards.

Judith I.
Jun 2015
3.0
$150
unknown

Todd R.
Jun 2015
5.0
Yes, I recommend this pro
$2,500
unknown
Showing 1-25 of 63

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Rocky Top Air is currently rated 4.7 overall out of 5.

Monday: 7:00 AM - 5:00 PM Tuesday: 7:00 AM - 5:00 PM Wednesday: 7:00 AM - 5:00 PM Thursday: 7:00 AM - 5:00 PM Friday: 7:00 AM - 5:00 PM Saturday: Closed Sunday: Closed

Rocky Top Air accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard

Yes, Rocky Top Air offers free project estimates.

Yes, Rocky Top Air offers eco-friendly accreditations.

No, Rocky Top Air does not offer a senior discount.

Yes, Rocky Top Air offers emergency services.

Yes, Rocky Top Air offers warranties.

Rocky Top Air offers the following services: Residential and commercial, heating, ventilation & air conditioning. Humidification De-Humidification Zoning Indoor Air Quality Connected Home