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Renewal by Andersen of Knoxville

Windows, Doors, General Remodeling

About us

Renewal by Andersen is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners like you. Award winning.

Business highlights

17 years of trusted experience

Services we offer

Window & Door - Replacement, Repair, & Installation.

Services we don't offer

Screen Repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7104 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
16%
3
3%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.9
value
4.0
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 104 reviews

Yolanda Z.
03/2023
5.0
replacement windows
  + -1 more
They were wonderful. Job was completed on time. Follow up service was great. They replaced a window which had a slight imperfection.
Description of Work: Had all windows replaced (19)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Renewal by Andersen of Knoxville
[Member Name Removed], never worry! You're part of the Renewal family and we are ALWAYS here for you. Thanks for trusting your project to us :)

David O.
01/2023
5.0
replacement windows
  + -1 more
This was a warranty repair. There was a tiny bubble in the glass of one wiindow of the fourteen that I have had installed. The service was no hassel and the replacement was perfect. The windows are the best quality I have seen and they made a big difference in the comfort level inside and lower heating bills. If I need windows in the future I would use them again I would recommend them and their product to anyone that was interested. Everyone that has worked on my windows was personable and competent.
Description of Work: Warranty on one window that had a defect in the glass. There was no problem getting this done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Renewal by Andersen of Knoxville
David, never worry - you're part of the Renewal family and we are always here for you! Thanks for sharing this with us and never hesitate to call if you need anything :)

Maria G.
01/2023
5.0
replacement windows
  + -1 more
Anthony and Caleb were wonderful! They went through every window and thoroughly examined and measured. They spent a lot of time on their explanation and made sure we knew exactly what each window was going to be and how it operated. They were friendly and professional.
Description of Work: They measured our windows in preparation for our installation.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36,000

Response from Renewal by Andersen of Knoxville
[Member Name Removed], we're glad that your experience with us has started off on such a high note. The whole Renewal team is here to help you, and we all will continue to keep your experience top notch. Thank you and welcome to the Renewal family!

Danny H.
12/2022
5.0
replacement windows
  + -1 more
Check your questions, not well written at all. Brad did an outstanding job! Renewal by Anderson should give him a pay raise!
Description of Work: Questions are very poor. Ask Renewal by Anderson how to ask well written questions. New windows will be installed for my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Renewal by Andersen of Knoxville
[Member Name Removed], you're always in great hands with Brad! Thank you for sharing this with us - we appreciate it very much!

Michele F.
12/2022
5.0
replacement windows
  + -1 more
Chad Dobbins did a great job with the consultation. He brought up structural review when taking out the old windows. Brad did a thorough job with the final measurement meeting, working around our boxes since we’re still moving in. He was wonderful and humorous.
Description of Work: Replacement of windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from Renewal by Andersen of Knoxville
[Member Name Removed], we're delighted to hear that you had such a wonderful experience. Thanks and welcome to the Renewal family!

Dwight B.
11/2022
1.0
doors
  + -1 more
My Mother, (who is nearing 80) wanted to get a new door for her small house. She contacted Renewal by Anderson last March, by April they came and measured and took $7000.00 as payment. RBA told her they would have it ready by, "August" the latest. August was almost over and she hadn't heard a peep from them. After contacting them and some mild run around she was informed that it wouldn't be until November until they could get to her with a new door. What Gall! She asked for her money back, which she got back and a mild apology, but the Full on Inconvenience and Incompetence that Renewal by Anderson did to her is Unforgivable. I hope anyone reading this and is contemplating using their service reconsiders their decision to do business with RBA.
Description of Work: A new door.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$7,000

Response from Renewal by Andersen of Knoxville
[Member Name Removed], I'm sorry to hear about your mothers experience and the delay with her product. We work hard to ensure that our homeowners are delighted, and it's disappointing to hear when we have come up short. We’re sorry the disruptions caused by longer than usual lead times within the industry and apologize for any inconveniences we caused your mom. I will make sure to get your feedback to the management team.

Lin K.
11/2022
5.0
doors
  + -1 more
I am working with Renewal by Andersen of Knoxville to replace several doors from three rooms out to my balconies. Erik, the measure tech, came out to get the specific measurements of each of the door frames. He was very professional and efficient from the moment he arrived. I noticed how carefully he measured every dimension needed, even double-checking the measurements to ensure the new doors and door frames would be a perfect fit. Once he finished, he sat done and showed me computer renditions of how my doors will look, closed and opened, and verified that the hardware, paint colors, and glass tints were exactly what I ordered. Erik is a very friendly and mannerly young man. I am very confident that the installation of the finished doors and frames will go very smoothly and be exactly what I want. I am very impressed with the work ethics of both Brent, sales rep, and now Erik, measure tech. I am looking forward to enjoying lake views with my new doors.
Description of Work: I am working with Renewal by Andersen of Knoxville to replace several doors from three rooms out to my balconies. On this visit, Erik, the measure tech, came out to get the specific measurements of each of the door frames.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Renewal by Andersen of Knoxville
[Member Name Removed], we're glad that your experience with us has started off on such a high note. The whole Renewal team is here to help you, and we all will continue to keep your experience top notch. Thank you and welcome to the Renewal family!

Cheri M.
09/2022
5.0
remodeling, replacement windows, doors
  + 1 more
Great. Guys were on time. Friendly. Professional. Courteous
Description of Work: Ordered more windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Renewal by Andersen of Knoxville
[Member Name Removed], we're delighted to hear that you had such a wonderful experience. Welcome to the Renewal family and thank you for choosing us :)

David O.
08/2022
5.0
remodeling, replacement windows
  + 0 more
Just starting the process. I have used before and had an excellent experience
Description of Work: Window Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Response from Renewal by Andersen of Knoxville
[Member Name Removed], there is no greater praise than a repeat customer! Thank you so much for trusting your home again and we look forward to installation day :)

L K L.
07/2022
5.0
remodeling, replacement windows
  + 0 more
It went great! Only one person came to install and that made it a long day. Wasn’t a problem for us but the installer was so tired I became concerned for him. The windows are beautiful and I can’t wait to get the rest down.
Description of Work: Replacement windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Renewal by Andersen of Knoxville
[Member Name Removed], thanks so much for the review--and thank you for choosing Renewal by Andersen! We appreciate both very much.

Chrystal J.
07/2022
5.0
remodeling, replacement windows
  + 0 more
Chad Dobbins and Erik Sorensen was excellent answered every questioned I had about the windows. The presentation was very informative able to touch the window and glass, low maintenance, durability and color choices. Both explained how long from now will it be 8 to 12 weeks before call to set appointment for install, describe the process of installing windows and approximately 2 day to install. We have the old row out windows since the house was built 1961 and need to be replaced. The new Anderson windows will now help with the draft and maintenance.
Description of Work: Measurements for new Windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$23,000

Response from Renewal by Andersen of Knoxville
[Member Name Removed], welcome to the Renewal family! Thank you for trusting your project to us and we look forward to your installation day. We will continue to keep your experience top notch. How exciting!

Anne D.
06/2022
5.0
replacement windows
  + -1 more
Will and Andrew were very professional and knowledgeable as they went right to work to replace a screen in my home.
Description of Work: Screen replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Renewal by Andersen of Knoxville
[Member Name Removed], glad to hear that everything went smoothly! Thank you and we are always just a phone call away if you need us!

Sue D.
06/2022
5.0
remodeling, replacement windows, doors
  + 1 more
Excellent, Brad was prompt, friendly, knowledgeable. We would be pleased to work with him again! We love Renewal by Anderson!
Description of Work: Measuring for windows and doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Renewal by Andersen of Knoxville
[Member Name Removed], thank you so much for the kind words! We're thrilled to hear how happy you are and are always here if you need anything!

larry S.
07/2017
5.0
replacement windows
  + -1 more
They are pricey. The responsiveness to the original sale was good. There was a further delay in the windows that caused some problems. .I was trying to get an energy credit. You had to have the windows installed by a certain date. In the beginning, they were going to get them by then. Then we almost didn't. I would not use them again because of price and after the sale problems.
Description of Work: They replaced some kitchen windows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$5,000

larry S.
07/2017
1.0
replacement windows
  + -1 more
I had some issues after the issues were installed. I asked for some simple things to be sent to me and they kept on screwing up. When I needed them sent to me so I will never use them again. They never showed.
Description of Work: ..

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


James S.
06/2017
4.0
doors
  + -1 more
Replacement was fine. After staining was done, there is still a piece of weatherstripping that is not secured.
Description of Work: Replace a sliding glass door.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Ron R.
02/2016
4.0
replacement windows
  + -1 more
RBA was able to work around our busy schedule and installed the two windows on a Saturday. Installers arrived about 30 minutes late, but were very professional and relatively quick to remove/install the two windows. Both technicians smelled heavily of smoke and this permeated our two rooms during the install. Installers also slightly damaged two areas of our home...appears they dropped something (old window) on our wood floor causing a couple of scrapes, and scrapped a cabinet door installing the new window. Other than that, the installation went well and was finished after about 4 hours. New windows are of very good quality and reduced the noise level by about 20%...as measured before and after install. Windows are pricey, but for what we were seeking to accomplish with replacing the windows (reduce sound), they are worth the price.
Description of Work: Installed two double-hung windows in our MBR and MBR Bath.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,300

Roger L.
09/2015
1.0
replacement windows
  + -1 more
Rang my doorbell for the second time in 2 months trying to sell their windows. Yelled at him to leave! They advertise in the paper - flyers - paper box drops. How else can I say NO! Stay Away! You are worse than cockroaches!
Description of Work: Door To Door Sales

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Renewal by Andersen of Knoxville
(Removed member name), Thank you for your review. Renewal by Andersen values the relationships we have created with many satisfied homeowners in the Knoxville area. I apologize for any distraction caused by our proximity marketing team. We strive to ensure that all our marketing activities accurately reflect Renewal by Andersen's commitment to the highest levels of honesty and integrity. Please contact me directly with any concerns you may have, so that I can address them personally. Sincerely, John Huffman, Director of Marketing Renewal by Andersen of Knoxville 865.588.2508

Linda T.
07/2015
5.0
replacement windows
  + -1 more
Our new windows install was a well supervised project. Each of the 37 windows removed and installed by the crew was done with care and pride. The windows are beautiful inside and out could not be more pleased. Renewal by Andersen Windows came through. And especially with no floating dust and the home air temperature stays constant. Didn't have that with the old windows.
Description of Work: Install 37 windows double hung, and picture windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael G.
04/2015
5.0
replacement windows
  + -1 more
From my perspective, everything went really well. We were quite pleased with it and it came out really nice. We first interacted with them in the first week of February. They came, did some measuring and estimating. They came back like the third week of February and did the work I believe.
Description of Work: They pulled out a couple of old smaller windows and replaced them with one large window.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Ben A.
04/2015
4.0
replacement windows
  + -1 more
It was good. They have quality products. They did decent enough work.
Description of Work: They replaced some windows.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$18,000

Brad H.
04/2015
5.0
replacement windows
  + -1 more
They were fantastic and did an excellent job. I could not ask for better communication or skilled labor. What stood out was their commitment to making sure that everything was right and just their general professionalism. They just did everything that you would ask from anybody. They went above and beyond. They made sure we knew every step of the process. They are a good company.
Description of Work: They installed a large adjacent window in our basement. We bought the window from them then they removed the old then installed the new. We had an in-house computations, they did all the measurements and they came back and they redid it again before they did the full order to the manufacturer. They contact us and scheduled everything out making sure that we knew every step of the process.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Joyce M.
01/2015
5.0
replacement windows
  + -1 more
I was very satisfied with the service and the quality of my windows.
Description of Work: I had 2 windows installed in my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$4,000

HUGH H.
01/2015
4.0
doors, replacement windows
  + 0 more
I was pleased with them and they did a pretty good job.
Description of Work: They replaced a set of sliding glass doors and windows on either side of the doors. They did the job in 2 days.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,400

larry S.
01/2015
3.0
replacement windows
  + -1 more
I'm happy with the product and I'm happy with the installation. I wish they had better follow up. I had some questions I needed answered, and I tried several times to get a call back but it never came.
Description of Work: We hired them to replace 5 large windows. It took them 2 days to do the work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0

$5,000

Response from Renewal by Andersen of Knoxville
I sincerely apologize for your experience. We pride ourselves on providing homeowners with the best experience and I'm sorry this was not the case for you. I have forwarded your comments to our team so that we can better our processes. We do have many positive comments from homeowners who have purchased from us, however, it always unsettling to hear when we have not provided a positive experience to a homeowner. Again, I apologize and appreciate your feedback and consideration.

Contact information

1828 Midpark Rd Suite G, Knoxville, TN 37921

https://www.rbaknoxville.com/

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Doors,
General Remodeling

FAQ

Renewal by Andersen of Knoxville is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Renewal by Andersen of Knoxville accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Renewal by Andersen of Knoxville offers free project estimates.
Yes, Renewal by Andersen of Knoxville offers eco-friendly accreditations.
No, Renewal by Andersen of Knoxville does not offer a senior discount.
No, Renewal by Andersen of Knoxville does not offer emergency services.
Yes, Renewal by Andersen of Knoxville offers warranties.
Renewal by Andersen of Knoxville offers the following services: Window & Door - Replacement, Repair, & Installation.
Screen Repair.

Contact information

1828 Midpark Rd Suite G, Knoxville, TN 37921

https://www.rbaknoxville.com/

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM