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Premier Services Group, Inc.

About us

Premier Services Group, Inc., offers fast, friendly and courteous service. For years Premier Services Group, Inc., has been servicing the residential, commercial & industrial market in the Knoxville and East Tennessee area with quality and professional care. Our heating and cooling technicians are fully trained and provide the best service in the area. Our goal is to promote quality and professionalism in the heating and cooling industry.

Business highlights

Emergency services offered
22 years of experience

Services we offer

Central A/C Install and Repair, Commercial, Electric, Gas, Heat Pump Install and Repair, Humidifiers, Industrial, Oil Furnace Install and Repair, Refrigeration System - Install and Repair, Residential, Thermostat - Install and Repair, Water Heater Install

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%
Showing 1-3 of 3 reviews
David T.
Jun 2011
5.0
Yes, I recommend this pro
$5,600
They arrived on time and did a great job!

Duane B.
Apr 2011
2.0
$295
Overall, the unit appears to be working properly (time will tell). The technician was very polite. However, we were billed 2 hrs labor at $75/hr, charged a "travel fee" of $10, and $135 for 6 lbs of refrigerant which totaled $295 with tax. I believe the cost to be excessive for a couple of reasons. 1) I don't believe that it took two hours to tighten a valve and add refrigerant. I know that the system had to be tested before and after, but this isn't that much work especially when the tech is in his truck writing it up 1 hr 20 min after his scheduled arrival time. 2) a labor rate of $75.00 for HVAC service is a premium rate. To have a "travel fee" added to this rate is insult to injury. 3) I can purchase the refrigerant at $11.25/lb and I'm not in the business. Premiere charged me $22.50 per lb. In conclusion, I contacted Premier and advised them that I thought the labor charges were excessive and a travel charge really irritated me, but nothing could be done. The price was the price. I guess I'll vote with my feet. Recommend that others do likewise.
Response from Premier Services Group, Inc.
"Thank you for your review. The tech as you stated was there at the right time. He had to wait on you to arrive home to get paid. That's not our fault you were not home at the requested time and yes the repair was done correctly. We hve to charge if we are waiting on you that's not our fault! Thanks"

John F.
Feb 2011
5.0
Yes, I recommend this pro
$1,500
The people from Premier Services Group Inc were very good. They did a very good job. They checked the furnace and heat pump and took the information back to their headquarters. They called me the next day to tell what they could do for me and gave me a couple of options. I chose what I wanted and they ordered the parts. Within a couple of weeks they got the parts and installed them.
Response from Premier Services Group, Inc.
"Member thank you for your nice comment. We hope your new Honeywell Humidifier brings you many years of great service."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Premier Services Group, Inc. is currently rated 4.0 overall out of 5.

Premier Services Group, Inc. accepts the following forms of payment: CreditCard

No, Premier Services Group, Inc. does not offer free project estimates.

No, Premier Services Group, Inc. does not offer eco-friendly accreditations.

No, Premier Services Group, Inc. does not offer a senior discount.

Yes, Premier Services Group, Inc. offers emergency services.

No, Premier Services Group, Inc. does not offer warranties.