Pol's Heating and Cooling, LLC

Don't bother calling them for any type of repairs, the tech didn't even bring any tools in with him...not even a simple multimeter. All the tech wanted to do was replace the unit instead of repair it. I ordered the 2 sequencers and both limit switches. I inspected both elements and both had continuity and looked new. Parts will arrive in a couple of days and I'll just repair it myself...

Nathan knows his stuff. Amazing service. Prompt, knowledgeable, dependable, and fair. I would highly recommend this company.

So easy to work with. Nathan is so helpful and prompt.

Nathan has maintained my HVAC system for the past number of years. He has not only performed maintenance on my HVAC system but also replaced electronic items that were defective. His maintenance has also resulted in the HVAC systems running at peak performance, which has reduced my monthly electric and natural gas bills. Great guy and knows his business.

He was very professional

Nathan Pol and his crew were fabulous! He is the only contractor who contacted me and left a message. He came out the very next day gave me an estimate and we talked about how the job was to be done. Nathan obviously knows his business. I'm very picky about how things are done at my house. Nathan is very picky how his workers do the job. That's why we got along so well together. He gave me an excellent price, and even threw in a couple of extra requirements that I had at no extra charge. He was able to do the job 2 days later. The guys called me ahead of time, and we talked about how the job was going to be done before they started. They had all the right equipment with them and when they were finished, they even swept my driveway! I could not have done as good a job myself. What a gem of a company! It's impossible for me to write a review expressing my happiness with their work. I will definitely call Nathan to work on my HAVC system whether it's for just a checkup or to have a total replacement. I used to have about 4 to 6 in of insulation in my attic. Now I have 24! What an improvement this is going to be to my heating bill this winter. A special thanks to Michael, Justin, and Bryan who did the work. And also a big thank you to Kelly, the receptionist at Pol's Heating and Cooling. It really pays to hire the best people, and get the best price! They are the ones that do the best work. Thank you!

Michael and Justin installed my heat/air unit and they were quick and efficient and didn't mind my playful pup! Nathan walked me through my options and was very helpful! And Kelly was very easy to communicate with!

The preson you worked at home was a very good worker new what he was doing same to no a lot on what he was doing in is line of work was very nice man..

Nathan was absolutely amazing. Professional, courteous and got my AC unit back up and running in no time! Great pricing and great work. Can’t say enough how much I appreciate him - no AC in summer time was ruining my week, but Nathan and Pols H&C really saved the day! Business card is on the fridge and I’ll be sure to use them again!

I searched on Home Adviser for an AC company to install a new HVAC unit. Out of about five I inquired about, Kelly (Pol's) called me within minutes. After I decided just before the weekend to go with them, Nathan said he could install the entire split system on the following Monday. I was unable until Friday. On Friday, he showed up right around the time he said and by that afternoon I had a 3à ½ ton Trane fired up and running like a high powered sewing machine. My newly purchased house hasn't seen this well of cooling efficiency in many years. Nathan has been and is accommodating in every way imaginable, and I will highly recommend him and use his business for every future service and need.

This was a call to check out the A/C. We had a new unit installed 4 months ago just before the snow and freezing temps. Perfect installation btw. On this call the A/C was having difficulty once the weather changed. Turned out it was a wire in the thermostat that wasn't making the connection. From the first call to the fix was literally 24 hrs, because we weren't in any hurry. They would have come that evening, but, we said we were fine. When they say they will call and on their way, they are and are there right on time. They say what they'll do, and do what they say. They are the friendliest most concientious company. Hire this team, you won't be disappointed. We are in Wears Valley which is a hike from Knoxville.

Did not receive the furnace cleaning that we expected. In past years every other company vacuumed out all the dust and cleaned the exterior unit on our heat pump with foam. All this man wanted to do was sell us a new furnace when we don't need one. I also never received the email he promised with our receipt and everything spelled out as to what each house supposedly needed.

Very professional, courteous and timely. Took all the old duct work & old unit away, left area spotless.

Showed up on time and finished the work on schedule.

Nathan came out and gave a estimate at 8 o'clock at night after finishing a big job. Looked my small project and gave me a reasonable price and explained what he was going to do, the equipment he was going to install. He and his crew was on time and welcomed me to there family. Very down to earth and professional. Installed and cleaned up. Highly recommend

These guy were very polite, show up when they said they would, cleaned up after themselves, answered any question ask, stayed with the job till completed. I would highly recommend them. Nathan and Mike were the guys that were here

Nathan came out to fix my grandfather's ac unit, he had the part on his truck and had my system up and cooling within a hour for a reasonable price, I highly recommend Pol's heating and cooling to everyone!!! You will be very happy choosing this company, they truly care about customer satisfaction!!!

Fantastic work and fast, couldnâ t have taken more than 30 minutes

Very knowledgeable and trust worthy.

Nathan was very knowledgeable prompt and professional. We would definitely use this company again.