Mower Genius

"Thank you Mr. [Member Name Removed]. Yes, this is why we refrain from providing estimates over the phone without seeing the work first. However, we did keep with our estimate the only additional charge was tax. Unfortunately, the state does make us collect tax, even on site visits. Again, thank you for your feedback, this will help us provide better service in the future."

"Wow, i do not know what to say here. We woked exceeding hard to repair a difficult problem. It did take sometime because the coil issue was hard to find, as it was a manufacturer issue from Kohler and their solution has evolved over the years. However, we did find it, we kept in communication with the customer and did not charge him for all the hours we had in his machine. I personally believed that the customer was happy seeing that we did repair his machine at the agreed upon price, and that we did not give up. We charged him $305.00 total, $29.00 was tax, $141.00 was cost of the parts with our cost of shipping. Our labor charge was about $134.00 and we had about 7 man hours in repair, research, speaking with the customer and part ordering, twice. Some of this we may not have gotten correct on the first try, but we never gave up, treated the customer well and repaired his equipment. I am amazed at the lack of grace in this situation - we are very thankful that the customer has found a place to take his equipment."

"From time to time mistakes are made. When this customer called us about his Riding mower we immediately went out and picked it up. While we do not work on lawn mowers in our customers driveway, we do offered prompt turn around. Which was done and his rider was completed at no additional charge. His push mower was not running correctly and for whatever reason we were unable to get his mower to properly run. We then offered a refund which was given. We are far from perfect and we are very happy that this customer's push mower was repaired. This feedback will be used to improve our service, thank you."

"Thank you, it was a pleasure to serve you."

"Thank you sir, we are always striving to improve our services and your feedback helps greatly."

"We have tried to explain the process of repair to this customer, but he would not hear it. So, this will give us the opportunity. First, if we have done anything improper we would at a moments notice provide him with a full refund. However, this was and is not the case. It is actually quite simple. The customer brought his mower in, stating that it would not run. We first checked the engine to make sure it was good, it was. Then we removed all the old gas and blew out the lines. We then replaced the oil, spark plug, air filter. Then lo and behold it ran, and ran well. So, we then sharpened his blade. Therefore; there was no need to do any "unnecessary work' if it was running fine. We then just charged him $69.00 for a service. (We also have a minimum charge listed on our website of one hour charge $69.00, he failed to read this). However, from time to time a machine will act up if they have not ran and sat over the winter with old fuel. Therefore; it is possible that the customer may return, however we are NOT going to change parts that do not exhibit a problem at our shop. We only fix what we see as a problem. If a customer, like this customer does return, we then will install a new carburetor. We then only charge the cost of the carburetor and the half hour install, not the minimum labor of an hour. I would like to be clear here... the total charge that this customer was charged for both invoices was exactly what it would have cost him if we would have changed the carburetor the first time. No more and no less. We have found over the years that this is fair to the customer and to our employees. We have completed hundreds of push lawn mowers over the years with the same issue, they all have been charged the same price whether it is completed in one visit or two, no difference. The only complaint that this customer may have is that we had to order his carburetor from Honda and it took a couple of extra days. It seems this customer just did not want to spend the amount he did on his repair. We are sorry sir, but that is what this kind of repair costs, many people do, but we did nothing wrong, and to suggest there may be some dishonesty, shows this customers desire to slander our name. Look at the other reviews let them speak for themselves."

"Thank you Ms. [Member Name Removed], we love it when we are able to fully satisfy a customer and get you back to cutting without any hassle, have a great summer!"

"We are sorry for this mistake, this obviously was one that we missed. Thank you for your feedback, it will always go towards helping make us a better business."

"Thank you for your review."

"Thank you for your great review."

"Thank you for taking the time to give us a review, greatly appreciated."

"Thank you sir for the review. We value our customers feedback. If you need anything else please let us know. Jim"

"Thank you [Removed member name], pleasure doing business with you."

"Thanks [member name removed] really appreciate the feedback and the lead on Bill!"

"It was a pleasure in serving you. As we continue to build our business we are determined to be able to offer our services to as many as possible. Sometimes there are growing pains, but we have be blessed that we have been able to maintain our standard of service."

"Thank you [member name removed], let us know how we can help you or improve our service in the future."

"Thanks [removed member name]. We appreciate the feedback, have a great spring and summer season!"

"Pleasure to serve you, especially during this time of year. We really appreciate your buiness. Have a blessed holiday season."

"Thank you for your review. We are encouraged that over time your comments and others will go a long way to help our business become the leader in service and parts of all outdoor power equipment. Thank you again."

"Thank you [removed member name], it was our pleasure to serve your needs. Let us know if we can be of service again!"

"It is our desire to quickly service our customers, with quality. Thank you for your review!"