Marshall Cleaning Service provides excellent service at an affordable price. Marshall proudly serves the Knoxville and surrounding area. Marshall services residential & commercial customers. Marshall is arresting dirt all around the Knoxville area. Marshall proudly takes a bite out of grime.
Marshall Cleaning Service did a great job! Once I requested a quote, they immediately sent me a text. (Granted it was automated, but it was also a Saturday!) The next couple days, they worked with me to get a quote ready. Once we decided what we wanted done, they were very flexible in getting us in on their schedule. Daniel was our technician and he was great! He was very transparent on what we wanted to do compared to what he was able to do. (We wanted a complete clean with all the add ons, but he told us with the type of floor we had, it would be best to do things differently.) He explained his reasoning and it ended up saving us around $700. Our floors were not in the best shape, but with his help, they look SO MUCH better. I'm very happy with Marshall Cleaning Service and their service. Thanks!
Description of Work: We needed our [faux] wood floors, tile, and upholstery cleaned.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,160
Terri W.
04/2023
1.0
air duct cleaning
 + -1 more
Ducts cleaned 4/11/2023. Crew (James, Jack) were friendly. They did not wear booties to cover their shoes. One wore black slides. During coarse of job, the individual wearing the black and white slides picked up some kind of adhesive on the sole of slide. It was tracked in 5-6 places on the 1st floor of onto the tile and hardwoods. Sticky spots were the size of a baseball. I could not see if anything was tracked onto the carpet as it blended in very well. I assume it was there though because it was everywhere else. The HEPA filter they used was filthy. I did not notice that until they moved it to the 1st floor. While on the 1st floor, it blew particulate matter 10-20 feet across the hardwoods. Again, I assume it blew particulate matter into the rugs on the 2nd floor and basement before I saw it. I had to vacuummthe entire house after they left. I also had to use mineral spirits to remove the sticky spots from the tile and hardwoods. The use of mineral spirits had to be done for another day or two after the crew departed to continue to clean up the sticky areas.
Description of Work: Clean air ducts throughout house
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
Linda H.
02/2023
5.0
house cleaning
 + -1 more
Josh was out today and cleaned the outside of my house. It looks great; he did every piece of it and did a wonderful job. Would have them back again in an instant.
Description of Work: Whole outside of house washed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
chad C.
10/2021
5.0
upholstery cleaning, air duct cleaning, roof cleaning, dryer vent cleaning
 + 2 more
I've hired Marshall Cleaning Service four times now, and each have been done incredibly professionally, quickly, and either at budget or under. Even Brian Marshall did one of the upholstery cleanings himself when his team was short staffed due to illness. Great company to use, and continue to recommend to friends and family to use.
Description of Work: Hired 4 times, 2 upholstery cleaning for sectional, 1 roof cleaning, and 1 air duct & dryer vent cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beverly L.
02/2021
5.0
carpet cleaners, air duct cleaning
 + 0 more
They were professional and friendly
Description of Work: Cleaned air ducts
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$349
Samuel M.
01/2021
5.0
carpet cleaners, window cleaning
 + 0 more
Great experience. I have used Marshall for multiple cleaning jobs over the past 5 yrs or so (carpet, grout/tile, furniture, pressure washing, and window cleaning). Nothing but great customer service. Good work and very reasonable prices. Would highly recommend.
Description of Work: Window cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$390
Fran D.
01/2021
5.0
carpet cleaners
 + -1 more
They did a fantastic job!!! Very professional.
Description of Work: Carpet cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$258
Response from Marshall Cleaning Service
Thank you for your business. It was a pleasure serving you. Hope to serve you again soon.
Christa S.
11/2020
5.0
carpet cleaners
 + -1 more
Marshall cleaning great job on our carpets. They arrived on time, were very professional and explained to me the other services they provide. I was very pleased with the results. I would highly recommended.
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Response from Marshall Cleaning Service
Thank you for allowing us to come and arrest your dirt! We enjoyed serving you. Hope to serve you again real soon.
Ronald W.
11/2020
2.0
roof cleaning
 + -1 more
Marshall Cleaning Service provided a grossly inaccurate measurement of my roof, saying it's 1,730 square feet when in fact it is less than 1,100 square feet. Subsequently, Jeannette Marshall quoted me a price of $0.27 per square foot for a total of $467.10 but reduced it by 10 percent to $420.39. Unfortunately, if the company's true price was $0.27 per square foot the cost should have been $297 even without the 10 percent discount. The Marshalls seem nice enough, and I'm sure they do a decent job, but I wouldn't trust their math. You'll pay a lot more than you should according to their own price structure.
Description of Work: Roof cleaning
Rating Category
Rating out of 5
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$420
Response from Marshall Cleaning Service
Marshall Cleaning Services prides ourself in providing all of our clients with the best possible price. Every quote we give is customized for each of our clients. I am sorry that you did not like the quote. After spending 20 minutes at your home evaluating your roof and where your home is located I felt the price given was very fair. I offered you a 24 month warranty which typically is NOT included for partial roof cleanings and a $50.00 discount. My office later extended yet another discount trying hard to earn your business. Unfortunatelty the math does not always add up when we are choosing to givie discounts to earn someones business. I hope we can earn your business at some point.
Cindy L.
10/2020
5.0
carpet cleaners
 + -1 more
I live out of state and hired Marshall’s to clean my mother’s carpet. They worked with me long distance. Mum said they did an excellent job! She was thrilled.
Description of Work: Carpet Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Marshall Cleaning Service
Arresting your dirt was so much fun. Thank you! We look forward to taking a bite out of your grime again real soon.
John S.
09/2020
5.0
gutter cleaning
 + -1 more
Great! Kyle was professional, timely, and friendly to work with.
Description of Work: Clean gutter and install screen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$670
Response from Marshall Cleaning Service
Thank you for the opportunity to serve you. We enjoyed arresting your dirt. Hope to serve you again real soon.
Gary B.
09/2020
5.0
gutter cleaning
 + -1 more
Quickly and smoothly. Very professional service.
Description of Work: Rain gutters cleaned.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Marshall Cleaning Service
Thank you for your business. We enjoyed arresting your dirt!
Jim S.
08/2020
5.0
gutter cleaning, air duct cleaning
 + 0 more
James, the serviceman, called about an hour before his arrival to let me know he was coming. Once here, James did an excellent job cleaning out all the debris from the gutters on our home and detached garage, as well as cleaning up the mess that resulted form doing so! James was polite and professional.
Description of Work: Cleaning of Gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Marshall Cleaning Service
We enjoyed arresting your dirt! Thank you for the opportunity to serve you.
Robert D.
08/2020
5.0
gutter cleaning
 + -1 more
Done on time. Cleaned up area appropriately.
Description of Work: Gutters cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Marshall Cleaning Service
Thank you for your business. We enjoyed taking a bite out of your grime!
Louise A.
06/2020
3.0
house cleaning
 + -1 more
There were some problems and calls were Made. I felt cleaners were not doing so good. I did reqest an itemized invoice but never got one. Please email that please.
Description of Work: Professonal cleaning for realtor to show
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
James L.
06/2020
4.0
gutter cleaning
 + -1 more
Technician was very friendly and informed us of some additional maintenance that would be necessary soon. My only real issue was that he cleaned by hand only and did not appear to use air or water to clear them the rest of the way, but for $99 and not having to do it myself, it was a fair price.
Description of Work: Our gutters were significantly cluttered
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$99
Richard J.
01/2020
4.0
gutter cleaning
 + -1 more
Requested appointment in early December for Dec. 10 or 11, but by Dec. 22 no one had arrived. After calling them, they discovered the work had been scheduled but not assigned. Worker showed on Sat. Dec. 28 and performed the service, at a discount. I've used Marshall for several services over the past 5 years, and this was the only time there was a problem, but it was resolved easily and readily.
Description of Work: Cleaning gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$95
William M.
11/2019
5.0
gutter cleaning, roof cleaning
 + 0 more
They did a great job. They were friendly and polite. They did more than I expected by cleaning the leave from the roof as well. They took photos of before and after and made recommendation.
Description of Work: Gutter cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$140
Response from Marshall Cleaning Service
We enjoyed taking a bite out of your grime. THANK YOU for your business. We look forward to serving you again.
Christine P.
11/2019
5.0
carpet cleaners, dryer vent cleaning
 + 0 more
Always good, professional, prompt service.
Description of Work: Cleaned dryer vent
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
David H.
09/2019
5.0
carpet cleaners
 + -1 more
Very smooth and professional. Good communication with the office, technician arrived right on time.
Description of Work: Carpet steam and clean - whole house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$226
Mary P.
09/2019
5.0
house cleaning
 + -1 more
Very well. I was pleased with every aspect of the cleaning.
Description of Work: Total house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan M.
09/2019
5.0
carpet cleaners
 + -1 more
The technician came on time, he tested the carpet for bleeding in front of me so I could see the results. They ended up taking it off site because it required more specialized handling. They returned it on time and it looks great.
Description of Work: Cleaned an oriental rug/runner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John B.
05/2019
5.0
carpet cleaners, gutter cleaning
 + 0 more
Great staff, James and Caleb were awesome!
Description of Work: Gutters cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Jeff B.
05/2019
5.0
house cleaning, pressure washing
 + 0 more
They went out of their way to work in my time frame even after having some personnel injuries earlier in the day. They did a phenomenal job and everything sparkles now.
Description of Work: House exterior cleaning and driveway pressure washed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
MARC D.
04/2019
1.0
gutter cleaning
 + -1 more
Service providers arrived on time and acted professionally however the quality of the work was poor. They only used air to blow out leaves from the gutters, never used water or other methods to insure all materials were removed. When questioned about using water to clean and clear downspouts they said they didn't need it. They didn't even get on a ladder to confirm the gutters were clean. As a result, during a rain the next week, the gutters were overflowing again. We called to see if they could come out and have another look and they didn't return our call (it's been a week). I feel bad about leaving the harsh review but I don't want anyone else to waste almost $200.
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Gutter Cleaning,
Pressure Washing,
Dryer Vent Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Air Duct Cleaning,
Roof Cleaning,
Oriental Rug Cleaning,
Mattresses
FAQ
Marshall Cleaning Service is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 9:00 AM - 3:00 PM
Marshall Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Marshall Cleaning Service offers free project estimates.
Yes, Marshall Cleaning Service offers eco-friendly accreditations.
Yes, Marshall Cleaning Service offers a 10% senior discount.
Yes, Marshall Cleaning Service offers emergency services.
Yes, Marshall Cleaning Service offers warranties.
Marshall Cleaning Service offers the following services: Steam Carpet Cleaning, Upholstery Cleaning, Tile & Grout Cleaning, Mattress Cleaning, Hardwood Floor Cleaning, Pet Treatments, Scotchgard Protection, Gutter Cleaning, House Washing, Exterior Windows, Pressure Washing