Lexus of knoxville

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I think it's just your average car place.

They do an adequate job. At the beginning they try to up sell you on dents in the car and body damage. I find it kind of annoying. I think they are good.

When we purchased the vehicle we had an issue with one of the employees there.  However, this employee no longer works at Lexus of Knoxville.  Otherwise, I had a good experience there.

We've never had any bad dealings with them.  The customer service there is absolutely great to work with.

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Jameson was our service representative. I can't say enough about how he handled our service. He kept us informed of progress and gave us a completion. Everything was completed as promised.

Everything was FIRST CLASS from the time I drove in the Service Department door. Not only did they complete the service in the time estimated, they topped off my gas tank and washed the car inside and out. It looked like it had been detailed! Coffee, water, soft drinks and snacks were available to customers FREE OF CHARGE while we waited. This is truly a FIRST CLASS operation!

Lexus is highly professional in their service and customer responsiveness. I have bought my last two Lexus (14 yrs) from the Knoxville dealer and they provide the utmost responsive service, clear explanations and dependable service

The nice thing is that everybody was extremely polite. Everybody was well dressed, beautiful showrooms, and all sorts of nice waiting area with drinks and things to eat and all that. I wasn't buying a Lexus, I was buying an eight year old Toyota 4Runner. I had some issues with the sale which forced me to write a letter to Lexus about them, which of course, I never heard back. I paid top dollar for the vehicle, but I paid top dollar because it was clean and had a real good set of Michelin tires which I knew were worth a lot of money. It had 108,000 miles on it and they told me that at 90,000 miles it had the water pump timing belt replaced, which I know is a big deal. But before I got to pick up the vehicle, I found out through the web (I'm able to actually access all the records on the vehicle) that it didn't have the timing belt replaced. So I asked them to go back and ask the original owner if he would give us a copy of the invoice that says that he had all these things done, which I was hoping that he had it done at an independent shop, and they came back and they were very apologetic and I think the salesperson offered ten thousand apologies but the guy never had the timing belt done. To make a long story short, it cost me $1100 to have it done which I wasn't very happy about. I was hoping that since I paid top dollar and that he said it was done, they would take care of it but they did not. They offered to have it done next door, which is the Lexus dealer and the Toyota dealer but are owned by the same person, and save me $100 or so but I'd already had an estimate done and the Toyota next door was about $60 more than where I normally go so for $40 it wasn't worth it to me. They didn't seem to be particularly well organized. I'd paid for something called an auto butler, which was something that's supposed to be like a pumping the spray on the car a couple of times a year to help protect the paint and they were supposed to call me back in ten days or something and they never did. When I went in to ask about it, I could look at the person's calender and see my name and number on the list and they just never called me back. She just said that they just got too busy. So I was just under the impression that probably what I paid for the car was what the normal salesman makes a commission on a Lexus.

I describe the staff of Lexus of Knoxsville as perfection.

Their service was good but I would not purchase another car from them again because of a bad experience. I purchased a car for myself before. Instead of dealing with me, they dealt with my husband and interrupted his work. They were supposed to call me because that is what I have said. And when I came to get my car, I found out that they placed me as the number two driver instead of number one.

The price is competitive. I would use them again in the future.

If I had to rate this company I would say that they're really good. Like I said, I bought my vehicle from them and I also send it there for any kind of work that it needs done concerns that I may have or things like that. I think their prices are real fair and the people are easy to talk to and they explain things well. I like them a lot and would recommend them.