Lancaster Tree Service LLC

They arrived when they said they would and cleaned up the job very well. However, they ended up removing many more limbs than we had discussed- even though I tried my best to communicate clearly with them about the job . I might consider them for a tree removal job, but, as far as trimming and pruning, I'd hesitate about doing business with this company again. I'm now unhappy with the way my trees look.

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very well no problems

Great. Lancaster is extremely professional, comes with all the right equipment and staff. Amazing to watch. Fantastic cleanup. You may have to wait a while to get on their list.

The work quality was good. Turnaround times and organization less so. Price was fair, they matched another quote which I didn't take up due to less than good organization on that provider's part. Tried to get an additional quote for some follow up work with no joy.

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Initial contact was made on 14 Mar 2016.  Received contract via e-mail 19 Mar.  We were given three different dates when they would be here.  Each time the date was slipped (rain was the cause of the original delay).  The removal happened in April.  The actual tree removal was very efficient and Kevin and his crew were very professional.  However, we did not understand that the stump would be ground at a separate time.  The stump grinding did not happen until 1 Jun.  We were not at home and were very disappointed when we got home and found the results of the grinding.  There were roots sticking up from the ground, still attached and the rest of the grinding left excessively large pieces.  When we contacted Sarah about this, she was less than pleased to hear from us.  Numerous excuses were given for why things were happening.  She stated that Matt would contact us to try to resolve this issue.  To date (23 Jun 2016) we have heard from him.

The company is not good at returning calls and emails.  It will take several days to get any response.  We believe lack of communication is their largest issue.

Lancaster gave the lowest bid by far of three we received. They had to delay the start of the job by a couple of days due to the weather, but kept us informed of the delay by email. They did the job just as they said they would, took down the trees, removed all the debris, and didn't ask for more money when the job was done. All in all, a first rate, professional job.

unknown

Matt Lancaster and his crew are amazing professionals.  The four huge oak trees were very close to the house and leaning towards the house, with large portions hanging over the roof.  Esteban had to climb out of a 55 foot high-lift onto the trunk of two trees and go approximately 20 feet further up to place rigging for removal of the tops of the trees.  This complex job was completed without any damage to the house. The crew was very conscientious about leaving the yard clean when done.  It was cleaner than when they started! 

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The original date had to be postponed because of weather.  However, the second date was this afternoon.  They came this afternoon.  They immediately set to work.  The trimmed the extra branches from the trees, They chipped up the branches and cleaned up all of the debris.  They worked constantly and efficiently.  I would recommend them to anyone.

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The team of 3 arrived and quickly went to work. They dropped the main tree almost straight down using the bucket and pulleys. Causing no damage to the yard surrounding the tree. The trunks were cut into large sections and picked up the next day for reuse as lumber or something. I liked that they didn't waste the wood. The rest of the small trees and debris were ground into chips that they dumped in my yard for me to use as mulch, at my request. The massive remote control stump grinder made short work of the big stump left behind. Overall I was very pleased with the work they did, and the quality of the equipment and workers. The price was reasonable, and will likely us them again should the need arise.

They met with one of my employees and then sent me a quote. They did a phenomenal job on the tree and clean up.

I emailed Lancaster to request an estimate for removing two trees, trimming several other trees, and trimming several bushes and shrubs.  Sarah came to my house within a few days of my email.  She emailed me a detailed estimate for the work.  They completed the work within a week or so after that.  I had another firm out to give me an estimate.  The other firm's cost estimate was higher and they were going to do less work.  Lancaster not only removed and trimmed everything beautifully, they were able to grind down two large tree stumps.  I wouldn't consider ever using another firm.

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Perfect job done and left the yard clean, perhaps better than when they arrived.

This review would of been totally different if our phone calls had been returned. After 11 days this review was wrote. We had no idea they were going to do the work till they called and said we are coming out today. I had already submitted this review by then.

After she saw the review Sarah Gomez called and left a message letting us know that she was mad about the review I submitted. We were already looking for another landscaper as we thought since our calls weren't being returned that they weren't going to do the job.

The job they did was not very good. They left a mess in the yard which me and my wife cleaned up. The stumps they ground were half way done. I worked for several hours digging up small roots out of the beds before we could go in and start our replanting. I have one root 2 foot long I had to dig out of the front yard. It was explained to her that we were planting flowers back where we had all the bushes removed and we needed them ground up fine. I have had several stumps dug up thru the years and when they were done it was all well ground and could be used for mulch. I got a garbage bag full of stumps we dug up.

For the kind of work that they did the price was outrageous. I didn't get all my tree work done as they missed one of the limbs I wanted removed. It was leaning toward the house and we were afraid some day that it may hit the house.

 After the phone call she left on my phone I would not recommend these people to anyone. Sarah can blame me all she wants. All it took was 2 minutes to pick up the phone and say we have your job and we will call you when we can work you in. Instead of just calling and saying we'll be out in an hour. 

Not a good experience with these people.

After an ice/wind storm, we lost a cedar tree in our yard. After researching reviews on Angie's List, I chose Lancaster Tree Service. Due to the large volume of damage in the area, we were placed on a waiting list; however, their responsiveness was extraordinarily prompt nonetheless. Tree removal and clean up was excellent.