Home Concepts
About us
Welcome to Home Concepts. Proudly serving Knoxville for over 30 years. Offering professional home remodeling, beautiful screen rooms and decks, reliable storm damage repairs, roofing and all home improvement services. One call does it all! We are fully licensed, bonded and insured. We pride ourselves in our work and doing one job at a time. Call Greg today for a personal quote - We hope to see you soon!
Business highlights
33 years of experience
Services we offer
Remodeling kitchen, additions, bathroom, cabinets, carpentry, carpeting, decks, flooring, guttering, painting, roofing, siding, sunrooms, tile workstorm & damage., windows
Amenities
Free Estimates
Yes
Reviews
4.17 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 14% | ||
| 14% | ||
| 14% | ||
| 0% |
Showing 1-7 of 7 reviews
Karen M.
Oct 2014
unknown
Response from Home Concepts
"Home Concepts enjoyed working with [Member Name Removed] but we were in a situation that would never have met her high expectations. All she kept saying is that she’s an engineer and she knows how these things are done. She requested that Home Concepts resurface her existing deck frame using deck brackets and bands, which was against our recommendation. We normally build decks utilizing lag bolts, heavy-duty deck screws and the utmost workmanship. Our challenge is that the existing deck framing system was not plum with the house, unlevel and the system that the customer wanted to use. Home Concepts strives to make the customer happy and we did everything we could in this situation. We mutually ended the job when the customer decided to finish the project herself."
Herman R.
Jul 2014
Initially he showed us a recent job he had done of a similar nature which looked rather good. However, as my job progressed he seened less inclined to match that level of excellence. An installed door in the sunroom was out of plane on the right side a good 3/4 of an inch and he said "all you have to do is puch hard and it will close." I insisted that this was mot acceptable and payment would not be made for such work. The door was fixed. I should have mentioned that the first door he installed was not what we agreed upon.
When we originally discussed such details I asked what the door would be like and he said "just like my front door" which is solid wood. What he installed was a full glass door. When I objected he gave me a hard time and he said that what he had said was "like the existing door from the kitchen". This was not true and he gave me a lot of grief about it and then complained bitterly he would have to eat the cost for another door.
Later when it came to the finishing of the interior of the new room, I emphasized that I would not accept anything but a very good job on the taping and finishing of the drywall construction. I pointed out the work on the adjoining kitchen which was only done by the developer of the house eight years ago but was in fact done superbly as was the wood trim. He sarcastically replied that "maybe I should get them to finish the work instead".
Finally, there was some trim work undone on the outside of the new addition, When I questioned him on this, he said he thought that it looked better that way. When I pointed out that the rest of the house had such trim and it looked strange without it, again he gave me a hard time where I found myself yelling at him and then he said I didn't have to yell. The yelling was the only thing that stopped him having the point of view that he knew best and the customer was not always right.
Suffice it to say that his workers can do a decent job when given enough time and I liked them but he personally was characterized by rude remarks, sometimes on a personal level, and stubborn behavior.
When we originally discussed such details I asked what the door would be like and he said "just like my front door" which is solid wood. What he installed was a full glass door. When I objected he gave me a hard time and he said that what he had said was "like the existing door from the kitchen". This was not true and he gave me a lot of grief about it and then complained bitterly he would have to eat the cost for another door.
Later when it came to the finishing of the interior of the new room, I emphasized that I would not accept anything but a very good job on the taping and finishing of the drywall construction. I pointed out the work on the adjoining kitchen which was only done by the developer of the house eight years ago but was in fact done superbly as was the wood trim. He sarcastically replied that "maybe I should get them to finish the work instead".
Finally, there was some trim work undone on the outside of the new addition, When I questioned him on this, he said he thought that it looked better that way. When I pointed out that the rest of the house had such trim and it looked strange without it, again he gave me a hard time where I found myself yelling at him and then he said I didn't have to yell. The yelling was the only thing that stopped him having the point of view that he knew best and the customer was not always right.
Suffice it to say that his workers can do a decent job when given enough time and I liked them but he personally was characterized by rude remarks, sometimes on a personal level, and stubborn behavior.
Response from Home Concepts
"In response to the review by [Member Name Removed], there are a few items that are incorrect and some additional information that he failed to note. When [Member Name Removed] first contacted Home Concepts for a quote, he waited a year to do the work and asked that I do the work at the same price. I agreed to do the work for him without changing the quote (even though building supply prices had increased). He asked to see some of my recent work and I took him to a room addition that I had just finished (which was an $80,000 upgrade) just so he could see the quality of work that Home Concepts does (i.e., tongue & groove ceiling, tile, etc.). [Member Name Removed] did not want to spend a lot of money so he didn’t want many of the upgrades that were in the project I showed him. [Member Name Removed] received a much better product than he paid for. Below are my responses to his review: 1) Screen porch door - [Member Name Removed] started nit picking work before it was finished and when he didn’t hear what he wanted to hear would become angry and start raising his voice at me and my crew. When the work was finished the door was aligned properly. 2) The door that was on the quote was the door that the customer received (glass, full-view door), and I have the quote that was sent to him. Then the day after the door was installed, he immediately approached me first thing, irate saying this was not the door he wanted. I tried to explain and show him that was the door he agreed to on the quote and he said it wasn’t. He continued to yell at me and I finally told him to stop yelling at me. Realizing, there was no compromising with him, I replaced the door at my expense (even though [Member Name Removed] was wrong) in order to make the customer happy. 3) Drywall issue – I don’t know what his complaint is but the drywall work completed on his project was of excellent quality because that’s the kind of work that Home Concepts does. He constantly badgered me and my crew about our quality of work; might I add that I have been doing remodeling work in the West Knoxville/Farragut area for over 30 years. 4) [Member Name Removed] didn’t like the trim on the outside of the room, which I thought made the structure tie more into the house, I offered to redo the trim work as he wanted it and he said to leave it. 5) [Member Name Removed] was dealing with some personal issues at the time and I felt that he would take his frustrations out on me and my crew. I treated him with the utmost respect but there are boundaries that are acceptable in any situation. I never made rude remarks to [Member Name Removed] and RESENT his comments that I made derogatory comments personally about him. Furthermore, I have many, many clients that will tell you that I am friendly, trustworthy, respectful, and the most flexible company to work with. Home Concepts’ goal is to make the customer happy. 6) After reading [Member Name Removed]’s review I would like to add that Home Concepts did additional work for [Member Name Removed] to include many extras on the project at no extra charge, as well as repairing his kitchen cabinet that was about to fall off the wall, (that he said was “superbly” installed by the developer eight years ago). 7) At the end of the project, [Member Name Removed] even paid me a small bonus for the work. Home Concepts strives to make the customer happy and I don’t think [Member Name Removed] would have paid me any additional monies, above the original cost of the project, had he not been happy with our work."
Elmer T.
Dec 2012
Two men worked non-stop for three and half days. The busines owner was also on the site working one full day, and two half days as well. Other than a lunch break they worked steadily. We hardly knew they were here. At the end of each day, they cleaned the work area thorougly and returned all of their tools to their vehicel.
Richard S.
Apr 2012
They were very responsive to the situation. Came out in a timely manner to estimate the job and provided us a quote within a couple of days. Once we signed the necessary paperwork materials were delivered a few days later and work began. The crew doing our roof to care to minimize as best they could any damage to plants/landscaping and were concenstious about cleaning things up. These guys worked some long hours to get the roof replaced and took care to make sure that nothing was left exposed overnight to any weather issues. The guys that came out to do the gutters did a great job. Their work, in my opinion was better than the original installation on the house. The same goes for the guys who did our siding work.
Anne H.
Feb 2012
Home Concepts is a great company that does a lot of work for me. Their prices are fair and they are extremely competent.
James D.
Nov 2011
They need to come back out again because it's starting to sink out. We had them back out for the other thing because they guarantee their work. They are supposed to get back to us on what they are going to do for us. We haven't heard from them yet. They did very good work at the time, but they are slow in responding. That's what we found with them not getting back with us. Their response is slower than what we would like, but this is Tennessee. If they say that they will be here on Tuesday we don't know which Tuesday they mean. They did good work. It didn't start to disintegrate again and they are supposed do something with it, but we haven't heard back. They did come out to take a look at it. They've got a very reputation in this village that we live in. Their reputation is very good and people use them all the time. This is one thing which is a kind of tricky situation. I don't blame it on them because they didn't put it in, but I blame it on the builder who we used when we had the house built. I'm not real happy with them right now because they haven't got back, but at the time of work they were fine. Their price is a little higher than most, but that goes with the reputation that they have and they get it. The estimate that we had them do was a little higher than everyone else. They were here when they said they were going to be here when they did this work. They are very professional. We are not using them for our porch. We did call them back to try to use them, but we didn't like their estimate. We would use them again if there was something that we needed them for.
Response from Home Concepts
"Home Concepts has never done any concrete work for this customer. We did however provide a quote for a porch. We will be glad to come out, assess the problem and provide a personalized, free quote."
David B.
Aug 2011
They were 2 hours late, but were very efficient. I liked their services and will use the same in future.
Licensing
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FAQ
Home Concepts is currently rated 4.1 overall out of 5.
Yes, Home Concepts offers free project estimates.
No, Home Concepts does not offer eco-friendly accreditations.
No, Home Concepts does not offer a senior discount.
No, Home Concepts does not offer emergency services.
No, Home Concepts does not offer warranties.