GREG ATCHLEY HEATING & AIR

The new heat & air system was installed on 2-28-2012. We didn't really have any cold weather afterwards so we didn't know there was a problem with the heat until the following winter. The AC worked fine that first summer. When it started getting cold in the winter of 2012/2013 the outside unit would totally freeze up anytime the temp got below 40. This went on all winter and numerous calls to and visits from Mr. Atchley did not solve the issue. I contacted the manufacturer of the unit and was told they would have their technical support group contact and assist him. Eventually winter was over and it stopped freezing up. When it got hot and we needed the AC it didn't work and we had to call again to have that corrected. Thus far in the winter of 2013/2014 we are having the exact same problem. When it is cold it turns into a block of ice. We have made numerous calls again and he did replace a thermostat of some sort, for which we got a bill, but the unit is still not working correct. I contacted the manufacturer again and this time they told me to tell Mr. Atchley to contact their support group. What I know for sure is this. I paid over $6,200.00 to have a new high efficiency system install and it doesn't work as well as the 28 year old unit it replaced. It has been 2 years now and the heat system is just as screwed up as it was on day one. Another issue that we have involves the fact that when he does come to "fix" the unit it doesn't let anyone know he is here or when he leaves and doesn't give us any kind of report on what is going on.