Grayson Subaru
About us
New and Pre-owned Subaru sales. Incentives available on every model along with great online pricing. Sale open M-F 9am-8pm and Saturday from 9am-6pm Service and Parts open Monday through Saturday from 7am to 6pm Body Shop open Monday through Friday from 8:30am to 5:30pm
Services we offer
Auto service and auto sales.
Accepted Payment Methods
- CreditCard
Reviews
3.919 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 53% | ||
| 21% | ||
| 11% | ||
| 0% | ||
| 16% |
Showing 1-19 of 19 reviews
Vikki F.
Jan 2021
Purchased a defective car the day before Christmas Eve. I can't even get it up my driveway or turn corners when the road is at all wet as it slides and has no traction. Whole car shakes when I turn on defrost or AC. I attempted to speak via phone to the manager Michael about this, who proceeded to threaten me and refused to so much as have a mechanic look at the car they had sold me 2 days ago. He said "I'm not a mechanic. I just sell them and I dont take returns". I mentioned lemon laws and he said he was now refusing ever to have his mechanic service me or look at the car because "I had threatened him"! When I asked if there was an owner or regional manager i could talk to he laughed and said "I'm the top of the food chain, sweetie". Told me to take it to GMC because it was under warranty there....but the Subaru sales associate had sold me a different warranty under the premise that it had no GMC warranty. So either Michael or the original sales associate lied. Michael also lied and said I could "trade the car into GMC without the title if I wanted to get rid of it so badly". GMC said "no reputable dealer will take a car without a title". Even Carvana said the same. I now have a practically undrivable car I do not even have the ability to sell to a different dealer until Grayson gets me the title. My family has bought 5 Subarus and will never use the brand again due to Michael's behavior. I had traded in my old outback for this GMC and told the sales associate I would be trading it in again in a couple of years for a new outback when I had more money saved. My mother, who was planning on trading her crosstrek in for a newer version within weeks, is now looking into toyota or vw. Other family members are thinking about doing the same, as we don't even feel comfortable setting foot in this dealership to have the Subarus we still own serviced. I told Michael I'd be writing this review, to which he responded "this is America you can do whatever the f*** you want". EDIT: I did speak to the owner on the phone. He was polite but insincere and did not apologize for Michael's behavior or attempt to remedy the situation beyond offering to check the status of the GMC warranty. He said that "cars break down whether it's the day you buy it or years later". Lovely.
Philip C.
Mar 2018
I responded to an email offer of a reduced price on a new Subaru. I went in and was given a printed offer which included a trade in value of $17000, After leaving the dealership I noticed that the offered price of the new vehicle was MSRP of over $31,000, rather than the email offered price which was significantly less. I contacted the salesman and was told that if I got the emailed price I would not get the trade in value of $17,000. In my opinion this is not honest dealing and they should have honored the $17,000 number.
Elizabeth D.
Sep 2016
unknown
Brenda S.
Jul 2016
As a woman I always feel like I am being taken advantage of by a dealership. Not that there has ever been any question about anything, but I am never quite sure if what I am paying them is the going rate. I mean, how would I know that. I have heard that you should not go to a dealership for your service, but it is under warranty for 60,000 miles so I have chosen to follow up with the dealership. I guess that would go for any dealership. I am not talking about Grayson, per se. I guess what I am saying is I do look around the waiting room and there are men sitting there so I feel comforted by that but I am trying to justify my decision. Nothing they have ever done has ever been any less than professional. Nothing they have ever done has ever broken down except Hyundai radios are very poor. I have had two replacements. I have had three radios in that car and I bought it brand new three years ago. That raises my eyebrows but they have never charged me to replace it. But it is never a new radio; it has always been present with country music on it, which I do not care for so they are not new. You wonder where they come from -- maybe the boneyard, you know? They are very responsive. I need to continue to use them in the future while the car is under warranty.
Krista M.
Feb 2016
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Sharon A.
Dec 2015
unknown
Philip E.
Aug 2015
unknown
Brenda S.
Jul 2015
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David D.
Jul 2014
This was my best car buying experience to date. John Myers was so very helpful. He found the car we were looking for in the color we wanted with all the options we needed. He made the deal too hard to resist. He did trade in on my car which was in for repair elsewhere sight unseen. The sales admin assistant programmed our phones to the Bluetooth while we were signing paperwork. When we were done signing, the vehicle was ready, gassed up and John showed us quick ways to program the homelink along with other valuable details. If the vehicle ends up as reliable as all reviews have shown, we will definitely be back to see John when it is time for another vehicle.
Bernadette T.
Jun 2014
It took a really long time. It was my first time there so I didn't know what to expect so I didn't complain. But in the end, they gave me a 20% discount as an apology for the long wait.The only thing I didn't like was that they claenwd the car and there were spots inside from whatever they used on the interior.
Dean E.
Nov 2013
It went really well. We had a great salesman, Dean. He was extremely nice and knew the product well. He never played the "stall" game. He was able to tailor it to fit our exact needs with the biggest engine with a push button start, the color we wanted and the collision avoidance system. He had to search all over the East coast and was able to find the exact car at the factory to have it sent to the dealership. They also gave us a demo to use for three weeks while we waited for the car to be sent to us. I was able to get the extended warranty tailored to fit my needs at a substantially discounted price.
Lorry R.
Jul 2013
Grayson is a very nice place and they are very helpful. I went there knowing what I wanted and they were very helpful. We are always satisfied with the work that they do. Sometimes we have extra service that is age related on the maintenance plan. I think the prices are normal. I liked the price of my vehicle when I bought it and I think that the maintenance is good as well. Everytime we go, even to just get an oil change we get a thank you note in the mail. My husband doesn't always call for an oil change appointment, he can just drive over there and they will do it.
Response from Grayson Subaru
"Thank you for the review! We appreciate your time and your business here at Grayson. If you need anything else for your vehicle, please let us know!"
Steve T.
Apr 2013
My wife dropped off her 2001 Subaru Outback, because she was 3 days away from driving 13 hours down to south Florida with our two small boys and Grayson kept sending mail, notifying us that there was a recall repair for this specific model (apparently, that is there MO for getting service customers, since there actually, were no recall issues).
She told them she wanted to have an inspection before she drove the long trip for any issues. They called her at work within a couple of hours informing her of over $5,000 of necessary work regarding safety issues that could lead to a fire and several other major problems. She called me very anxious and upset, afraid of the fire issue and believed we were going to have to spend $5000 just to keep her safe for the drive. She picked the car up and head to pay $413 just for minor things and I contacted our USUAL mechanics, dropped off the car the next morning and they fixed everything that really was needed for $350.
I was so infuriated I did not even want to talk to anyone, so I could cool down. They lied to my wife in order to scare her into spending more money than the car was worth or maybe even they would have suggested a trade for a car on their lot. After talking with at least 2 other Subaru owners, they had the same kind of experience when taking their car to Grayson.
I still have the invoice for both Grayson and the other business that performed the service and would have no problem backing these facts up.
She told them she wanted to have an inspection before she drove the long trip for any issues. They called her at work within a couple of hours informing her of over $5,000 of necessary work regarding safety issues that could lead to a fire and several other major problems. She called me very anxious and upset, afraid of the fire issue and believed we were going to have to spend $5000 just to keep her safe for the drive. She picked the car up and head to pay $413 just for minor things and I contacted our USUAL mechanics, dropped off the car the next morning and they fixed everything that really was needed for $350.
I was so infuriated I did not even want to talk to anyone, so I could cool down. They lied to my wife in order to scare her into spending more money than the car was worth or maybe even they would have suggested a trade for a car on their lot. After talking with at least 2 other Subaru owners, they had the same kind of experience when taking their car to Grayson.
I still have the invoice for both Grayson and the other business that performed the service and would have no problem backing these facts up.
Response from Grayson Subaru
"Thank you for the review. We apologize for the experience, but in the end want all of our customer to have a good experience with us. We would not be here without out great customers and good experiences. In the notes showing in the system for this visit on the repair order, it shows these items: Customer states vehicle has noise in front of vehicle when going up a hill and turning. Found: Left front axle making noise. Needs left front axle or replace both as a set due to aftermarket axles already on vehicle at 170,000 miles. Notes: Vehicle leaking oil and needs head gaskets. General Recommendations: fuel service, power steering flush, front and rear service (recommendations would be based on miles on vehicle and/or that it did not show in our system as items recently done in normal maintenance schedules). Also on ticket: Complete 4 wheel alignment: Notes - left rear toe still out. Will have to replaces left rear T-Arm first and align car but it is ok to drive car on this current alignment. On ticket: AC not working at this time. Note: AC O-Ring on order While some of the recommendations were made, I do not see anything that would cause it to be fire related unless in this bodystyle the oil would be running/dripping onto the exhaust or other items that get very hot due to engine running. Again, we apologize for the experience that you had at this visit and hope that your Outback is still running great for you."
Nancy R.
Mar 2013
Grayson's service dept. said the problem was the rear wheel bearing. I spent $521.00 to have this changed, drove off the lot and still had the front wheel wobble. Was also told the differential fluids were dirty, but did not have this work done. A week later, went to another garage for a second opinion and was told the differential fluids were fine. I get so upset with dishonest garages. I will never return to Grayson's again and will not hesitate telling my story to others.
Response from Grayson Subaru
"Thank you for the review! If the rear left rear wheel bearing (complete hub unit) did not fix the wobble, did you have a correction found elsewhere? The technician that inspected your vehicle is a Subaru Master Tech and one that some other dealers call for help on Subaru diagnostics (and he is the one I have work on my Subaru) so if it turned out to be something else, we would like to know. The fluid recommendation would be based on Subaru's schedule and the miles on your vehicle (if it had not been done with us recently in a previous visit)."
Nancy R.
Nov 2012
Grayson was very professional overall and explained everything. I told them I recently had my tires rotated and oil changed (sticker was on my windshield and was not due again for 1000 miles) but they still rotated tires and changed the oil and I was charged. I called and asked them to waive this charge and was told they would look into it but never heard back or received a refund. Also recently called and requested a copy of the signed, hand-written estimate and I'm still waiting for this copy to add to my records. My main complaint was the cost, of course, estimated just under $4,000. Labor alone was the most expensive at $2,448, parts were $920, shop supplies $101 and sales tax $321. I recently retired, am single and this was a huge expense. It's the second Subaru I owned, and labor costs always seem extreme.
Response from Grayson Subaru
"Thank you for the review [member name removed]! I hope that you are also able to read the response to your review above so we can determine what else could cause the wobble (bearings are the item we see that causes it here) since it would have been diagnosed to a specific side by the master technician."
Denis G.
Jun 2012
I had a good experience with them. I am very happy with the quality of my Subaru. The dealers were not knowledgeable enough to teach me how to use the GPS and iphone connectivity feature. We did not find the customer service number so we can ask assistance from Subaru. Other than that I don't have any other problems.
JACK C.
May 2007
Setting the appointment by phone went okay. Initial conversation with service person went okay. I explained that I was experiencing what seemed to be a rough ride on a car I recently bought and that I wanted to make sure that there wasn't a problem with the suspension system. After a reasonable time, the service clerk came and told me that they had checked out the suspension system and it was okay. I was satisfied with that part. However, I subsequently took the car to a place where I usually buy tires. They found that the tires were out of round and not properly balanced. I think that this is an area the Grayson should have checked (even though I didn't directly ask for it) in an attempt to solve my problem, which was a rough ride.
Ariane H.
Sep 2006
Grayson's has been around for a while and I would know because I am in my eighties. My mother lived to be ninety five and I just might too, and Grayson's will still probably be around then. I have always taken my Pontiac over to them to do any kind of work, really. I think they are reliable, and I am used to using them. I actually just recently stopped driving though. It was getting too hard between my vision as I've aged, and my arthritis, I am better off not being on the roads. I still would send someone else over to Grayson's place, though, if they wanted good work done on their vehicle because I know they would treat them right. I also feel that they have, on all of the work that I have given them, charged me reasonable rates in relation to what I would be charged elsewhere. In my personal opinion, I find all car work to be outrageously expensive though.
Homeowner
Aug 2006
I was very thankful for the work that this company did. They found the problem with my car that another company failed to notice. They made sure to inform me of any work that was being done and answered all of my questions. I was very pleased with the service and they made sure to do the work quickly as well.
Licensing
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FAQ
Grayson Subaru is currently rated 3.9 overall out of 5.
Grayson Subaru accepts the following forms of payment: CreditCard
No, Grayson Subaru does not offer free project estimates.
No, Grayson Subaru does not offer eco-friendly accreditations.
No, Grayson Subaru does not offer a senior discount.
No, Grayson Subaru does not offer emergency services.
No, Grayson Subaru does not offer warranties.