General Air Service
About us
Serving Knox and surrounding counties since 1969. Owned and operated by the Kirk family. We specialize in replacing heating and air conditioning system, installing systems in new construction, and providing comfort solutions for homes and businesses.
Business highlights
56 years of experience
Services we offer
Installation, and repair all residential and light commercial heating and cooling products. Sales and installation of Indoor Air Quality products. Install and repair gas lines for all gas appliances., maintenance
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.06 Reviews
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Showing 1-6 of 6 reviews
Kim W.
Sep 2017
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Cindy M.
Feb 2015
I know this review is old, but I was looking at past work done on the house and wanted to express how pleased we were with this company. We purchased our house in Dec 2009. At that time the downstairs unit did not pass inspection, so the previous owner replaced it using General Air Service. Over the next 3 years, we had to call them out several times for either heating or cooling issues. It was eventually determined that the downstairs unit was defective and it was replaced under warranty. Shortly after that, the aging unit upstairs began giving us trouble and General Air came out repaired and eventually replaced it in December 2012.
Over that 3 year span, we must have had them out at least a half dozen times. Keith made just about every service call and it became a running joke that I just had to see him every few months. Each time, he diagnosed the problem and had it fixed promptly. We were very pleased with this company and would not hesitate to use them again. Although I REALLY don't want to have to see them any time soon (miss you Keith)!
Over that 3 year span, we must have had them out at least a half dozen times. Keith made just about every service call and it became a running joke that I just had to see him every few months. Each time, he diagnosed the problem and had it fixed promptly. We were very pleased with this company and would not hesitate to use them again. Although I REALLY don't want to have to see them any time soon (miss you Keith)!
Bill O.
Dec 2014
unknown
Response from General Air Service
"Thank you for taking the time to post this review. We appreciate this and all reviews of our company. It is customers like (member name) that have kept General Air Service in business for over 45 years."
David B.
Sep 2014
General Air Service installed the Heat and Air for the home we bought in 1998 so I used them for mainteance on those units which by the way are still operating. My daughters house had an old heat pump under a home warranty. While the home warranty folks kept fixing it after the third outage I decide to replace it since the warranty company was never going to. I called General Air on Tuesday -- the owner came to the property to determine what we needed that day and surveyed a room that was hard to cool. He immediately recognized that it needed a larger vent and duct work. I knew how much the heat pump would cost since its a split system so the price quote they gave me was fair. After accpeting their estimate they were over the next day installing the unit which has ten year warranty. The work was prompt and professional. No surprises. They stuck to their quote. Now three days later the house is finally cool including the room that was perpetually hot. These are down to earth, great people. I have no relationship or business interest with any of them. But I highly reommend them. I suspect most of their business is by word of mouth. A lot of builders apparently use them.
Response from General Air Service
"Thank you for the review! We truly appreciate our customers taking the time to share their experience working with our company with other Angie's List members. We look forward to being able to work with this customer on future projects."
JAMES M.
Sep 2011
We have several years experience with Gen Air. We have recommended them to all friends. They consistently give great service. They do not go to the most expensive repair or replacement option like so many companies in this field tend to do.
Response from General Air Service
"Thank you for your review of our company and the service we provided. This customer is a long term participate in our Preferred Customer Maintenance Agreement program, so we are at his home every spring and fall. It is our goal to treat all customers as friends and family. Thank you [member name removed] for being a loyal customer and friend of General Air Service and the Kirk Family."
Laurel B.
Jul 2011
Keith actually arrived 30 minutes EARLY. He was super friendly and accommodating (waiting outside while I put the dogs up, and moving his van when my husband had to go to work). He didn't stop his work for a second while continuing to chat with me, and fully explained the condition of our fan unit. He gave us hints on what to look for in the future, in terms of damage to the unit, and things we can do to protect it. He discovered that a small but integral part of the unit went bad and would we like to replace it. He had the part on-hand and had it in the unit in about ten minutes. He stayed extra time to make sure it was up to par (we talked about filters in the registers and how they impact my air flow). The visit base-price was more than I was expecting ($90 vs $75) but that was just an estimate I came up with, not something they quoted to me. I really expected the visit would cost more like $200-300, so I feel like I got away with a steal. I am super happy with the way this went down, and I WILL be calling for Keith again in the future, if something else A/C goes wrong.
Response from General Air Service
"We greatly appreciate this and all reviews. While I am happy that the customer was pleased with our service, our technician, and the total cost of the repair, I am sorry to see that we were less than perfect in her review. I would be happy to discuss her concerns to see if we can do anything any better. I have tried to contact the customer, but so far have not been able to reach her."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
General Air Service is currently rated 5.0 overall out of 5.
General Air Service accepts the following forms of payment: CreditCard
Yes, General Air Service offers free project estimates.
No, General Air Service does not offer eco-friendly accreditations.
No, General Air Service does not offer a senior discount.
No, General Air Service does not offer emergency services.
No, General Air Service does not offer warranties.