Family Roofing Inc
About us
Family Roofing Inc offers emergency roof repair, roofing contractor, leak detection, commercial roofing and roofer in Knoxville, TN
Business highlights
Emergency services offered
16 years of experience
Services we offer
Family Roofing Inc offers emergency roof repair, TN, commercial roofing and roofer in Knoxville, leak detection, roofing contractor
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Judy M.
Dec 2013
June 8, 2012 I signed a contract with Family Roofing, Inc. to remove and replace 42 sheets of OSB decking, 15 squares of shingles, ridge vent, gutter and downspouts on my 985 square foot home. In September 2013 I was made aware that Family Roofing, Inc. had not replaced rotted roof decking, only roofing tiles, the replaced gutters were too small and no flashing (drip strip) had been installed. This contract provided for a 10 year transferrable warranty on workmanship and a lifetime manufacturers warranty on materials. I contacted the owner who agreed to meet with me on October 2, 2013. After meeting with me he stated he would have someone come the following week to make arrangements to rectify this situation. I received a voicemail from someone with Family Roofing stating "Ah, yes. This is Family Roofing. I have a note on my desk to let you know that someone will be out there next week to take a look at the problem." I heard nothing from them, even after, on October 15, I sent them an email and called them My husband then contacted the owner who agreed to meet him at the house on November 7, 2013. At the end of this meeting the owner stated he was busy the following week, but he would bring someone the next week to 'get in the attic and make a list of materials needed.' We have not heard from anyone with the company and have been unable to reach the owner despite numerous attempts.
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(pictures available)
Response from Family Roofing Inc
"The original contract stated that we were to redeck the entire house and all correct materials was delivered including the sheets to redeck the entire house. Customer then decided she did not want the whole house redecked as she said at the time she didn't have the money so the material for the decking was returned. We only replaced the bad wood that needed replacing before refelting and installing new shingles. She also decided not to have the shed done. As far as the Gutters & Downspouts was replaced as agreed however the replacement of gutter boards was determined not to be replaced. She kept changing the contract on a day to day basis. The homeowner was there through everything being done and had no complaints at the time on either the roof or gutters and no word from her about any problems. She was very happy at the time it was done. After all the changes being made on the contract it went from $5595.00 down to $4450.00 of which she only paid $4400.00 actually leaving a balance of he owing us $50.00. I have all of our receipts and the signed contract with the changes. She has been extremely rude everytime we have had contact with her and she want deal with us direct. She has someone else calling and texting but we were never told who he was. If a copy of all the receipts need to be seem and our copy of the signed contract we are more than happy to provide them from our file. She indicated that the roof is not leaking."
Licensing
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FAQ
Family Roofing Inc is currently rated 1.0 overall out of 5.
Yes, Family Roofing Inc offers free project estimates.
No, Family Roofing Inc does not offer eco-friendly accreditations.
No, Family Roofing Inc does not offer a senior discount.
Yes, Family Roofing Inc offers emergency services.
No, Family Roofing Inc does not offer warranties.