East Tennessee Continuous Guttering

No problems

Very well; prompt and clear communication, work done quickly on the day it was scheduled, looks great!

Great job. Got the work done quickly and well

Excellent service. Courteous and prompt service. Lowest estimate we got. Estimated the work on Thursday and did the work on Monday. We were worried about heavy rains which would be coming on Tuesday. Eddie agreed to get here before the rains and he did. The gentlemen who did the work were very nice and professional. It was extremely hot out and they never complained.

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The housed needed new gutters as they started to pull away from the house.  Filled out several inquiries on local companies website for free estimates and East Tenn. Continuous Gutters were the 1st to respond of 3 that came to the house. I pointed out several trouble spots and 2 months later when they came out to do the job, they knew the trouble areas and made sure to point them out to me. Gutters look great, install was very prompt and they fixed all the trouble spots with the boards that needed to be re-installed to the house.
There were very few cons but would like to point out a few things- was called morning of to let me know they were coming over to do the job that day.... leading up to this I was never given an exact date of service but was confused by the "day of" phone call.  Told the afternoon would be fine but they showed up around 11:30, no big deal but my wife was with our infant and was not prepared to answer the door when they showed up.  The 2 workers weren't in any uniform nor where they in clean apparel that I would expect from a professional service, but doing a HOT weather job they probably felt comfortable.  They did have to come back at least 2X that day to bring more leaf relief materials and to get their drill off from the roof they left.  Also, when given my invoice, I started to give them a Credit card and was told to call the office to give it to them.  Called right away and was told that they do not take CC's but only Check/Cash, It doesn't say that on either their website nor the job estimate that I received but they could've said it when I called to confirm that I was going to use them and just forgot.
PRO: The 2 workers were very nice and did explain the repairs they did and put up with my several questions about the gutters and gutter leaf relief and how to make sure they stayed clean.  They also swept up the porch/deck when they cleaned up at the end of the job.

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Installation went well.  They were bending the pieces out. I though was a little wide in places - uneven - I am not sure why they were bending the original front piece.  I am not an installer so it may have been necessary.  The covers seemed to go on very smooth and the team leaded seem very knowledgeable.    Overall the job was excellent.

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I made an appointment for Eddit to give me an estimate for new soffit and gutters for my home. He showed up on time each time and was VERY professional.  His employees were just as professional as he was.  They showed up on time, cleaned up after each day and did an awesome job.  Eddie also came by once the job was complete to review their work and made sure I was happy with the work.  I will be using him again to complete my siding work as well.  I would recommend him and his employees to anyone who needs this type of work completed. They can be counted on 100%!!

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A ruptured 600lb hose used to pump "WetEdge" pool coating, on my next door neighbor?s pool, resulted in spraying my roof, gutter guards, brick and yard. Eddie with East Tennessee Continuous Guttering was very professional and prompt in both his response, quote and scheduling the replacement damaged gutter guards. I contacted 2 other guttering companies who were either to busy or just did not reply to my call. I would highly recommend East Tennessee Continuous Guttering and will use them in the future.

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What's to say?  I had a section of gutter (about 20 ft) on the side of the house that had come loose due to rotting of the wood to which it was attached.  You could see into the attic through the rotted out beam.  I expected the work to cost about $1000 and was pleasantly surprised when the estimate came out at just over $300.  They sent two guys out 4 days later and did the work in about half a day.  It looks good and seems sturdy.

easy to work with



|they came, took down, hauled off old gutters



|then after house painting was done, came back and installed the new gutters.



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Work was started and completed same day and looked good. No mess left. 2 months later while on a ladder to the roof I noticed several nails that hold the gutter to the house were not driven into the wood...I call them "air screws". Contacted the office about the issue and they sent a repair team out that week and fixed the "air nails". If I hadn't been up on the roof the gutters would have been falling off within 2 years.

Background:
In September of 2012 I called East Tennessee Continuous Guttering to give an estimate on replacement of gutters and downspouts and vinyl siding for my whole house. Their estimate was good, the company seemed reputable, and they specified a 2 year warranty on labor, so I went with them.
First thing in this review, I'd like to tell you about their supposed 2 year labor warranty: they will not stand behind it. Instead, they will try and come out to quote you a replacement of whatever item on your house that has since become a problem since the installation of siding by their company.
My Problem:
Since my siding was installed in October, a colder month, the caulking that they applied around my aluminum windows shrank up. This caused a slow leak of water to come into all of my windows during hard rains, damaging my drywall on the bottom inside corners of all my windows. I called to have them send someone out to re-caulk around the windows (they're all second floor windows), which they did after having to call them back several times. Once they arrived, they saw the completely shrunk caulk, admitted that it was due to caulking in cold months, said that this very rarely happens because they normally don't caulk when it's cold, and proceeded to re-caulk the windows. I told the worker that came out that I would be calling the office back to discuss them patching up the drywall damage on the interior of my windows that was caused by their lack of a quality caulking job. A week went by and I called to tell them that they need to fix the drywall in order to fully repair the damage that they caused. I was told they would speak with the people in charge of claims and they would get back with me. My concern was just recently addressed today, by them calling to set up a time for them to quote me some new windows.
My windows are fine. They are aluminum windows that do not leak one bit. The only reason people commonly replace aluminum windows with vinyl is for the sake of energy efficiency. They do not inherently start to leak due to being 20 years old. The only way they leak, is if water leaks around them, which should have been stopped by a solid, freshly applied bead of caulk.
My Reasoning:  
This was a foreclosure that was vacant for over a year before I purchased it. There was no damage to any of the interior drywall around the windows when I purchased this home, and I know this because my home inspector would have noticed such obvious damage around a very common item checked in home inspections. My inspector is extremely thorough and noticed the smallest items of concern, so something so obvious would not have been missed. Only a month after having that inspection, I was having siding put on my house. After their job was complete, I started to see damage around every single window in the house. I checked around them, and saw large gaps where caulking should have been. So if it sat for a year with no maintenance, and had no damage around the windows, then all of a sudden after the siding is done, every window shows damage, I know it was them that caused it.
Not to mention they admitted that the caulking shrank up due to them installing it during a cold month.
The Good:
If you have siding done on your house, request that Eric leads the crew. You will not be sorry. He is a solid craftsman with years of experience, and takes extreme pride in his work. He is there to work for YOU, and to make you happy. He did a great job on making the siding look great.
The Bad:
The work for siding and gutters took about 4-6 weeks to complete, when they originally estimated about a week, and I have a normal sized house (1600 Sq Ft), with siding only on the top half, and brick on the bottom half. Admittedly, it took so long because Eric takes his time on the job to ensure it is done right. So I never complained about the length of time it took. I'd rather they stick around doing a quality job, than come and get it done in 3 days.
They also put up the wrong color of gutters the first time around, and I had to have them change it out (which they did no problem).
Conclusion:
East Tennessee Continuous Guttering is only as good as the people that they send out. If it wasn't for getting Eric to do the siding job, I wouldn't have thought the experience was very positive. I see that their main downside is they do not stand behind their labor warranty, so that is basically a worthless feature of their company.

They were excellent, prompt, considerate and efficient. They improved the guttering from the original building. They were really good. They did a better job than the original ones. They are a little pricey, but it was worth it in the end.

When they came down, it was cold. They changed out the damaged guttering and they said they would have to come back and finish the job because the sealant that was on the corners of the guttering was leaking. They said they couldn't reseal it because of the temperature. I called them probably in March and they came right out and finished the job. I really have no complaints at all. Considering what they had to do I think it was a fair price. The back of my house is high and so they had to go up to get to the gutter. I think they were fair.

We called for an estimate and someone responded within 24 hours.  He took about 5 minutes to work up an estimate by measuring the length of the house, but did not climb a ladder or get on the roof to examine the existing guttering.  He assured us, and we asked him more than once, that the estimate would cover everything as we were getting the house ready for sale and it needed to pass inspection. He told us it would be about 3 weeks and that someone would call the day before to let us know when they were coming.  They showed up unannounced several days later which didn't bother me since I happened to be there and we were on a time crunch.  They immediately set to work tearing out the old gutters and about 1/2 way through that process I was informed that the gutters would also need the guards to be replaced and would cost us quite a bit more than the estimate.  We could never get a reasonable answer as to why the man who did the estimate would think we would want our gutters to be replaced but not the guards which were in horrible condition too.  The man on the job contended he could tell from the ground that it needed to be done.  I told him he needed to get someone more competent to do their estimates because we chose them based on that estimate.  I also informed him that we had experienced numerous negative interactions with contractors and had chosen them specifically because they were on Angie's List and that I would have to give a negative review.  He called his boss who kindly offered to give us the additional gutter guards at his cost but never addressed the issue of the estimate signed and agreed on or the fact that a mistake had been made.  My husband told them that he had been a businessman for many years and when he makes mistakes, he's the one that has to deal with the cost, not the customer.  Throughout this experience, comments were made that indicated that this was a common problem with this company (the breakdown between what the estimator agreed on with the customer and what work actually needed to be done.)  When my husband explained that those problems were between them and didn't have anything to do with us, the estimator tried to put a guilt trip on him -"I have kids in school, and these bills, to pay..." etc.  Throughout our interaction with them, we reminded them that we would be reporting our dissatisfaction on Angie's list.  Throughout all, the owner or manager never called or talked to us himself.  As far as we were able to tell before we moved out of town, the workmanship was well done.  Sadly, it was greatly upstaged by the lack of professionalism in their dealings with us.

Fri the 13th, they could not make it due to the rain we had all last week. They were back logged and I explained I'd have to have it done when I got home then. This morning about 0930, the East TN Gutter crew was on my doorstep ready to work.  He said it would only take a couple of hours and they'd be through. He had me explain just what I wanted and I said put new all the way around and they did. They were professional, hardworking and fast. It only took them 5 hours to put new gutter on the whole house with screens to keep the leaves out. They had to fight wasps in the back, but made it without being stung. I was pleased with the entire process and would recommend them to friends. They cleaned everything up and hauled off all the old material. Great job!