David's Appliance Sales & Repair

Came 3 times for repair and odd jobs. He left me a vmx late at night saying he would finish the job next day or day after. He didn't come back and did not return call mafter 3 messages.

Everything went downhill after Mr. Coppock made the service call and told us about the washer he had that might work for us. There were several calls made between myself or my husband and Mr. Coppock regarding the washer. Mr. Coppock continued to give us timeframes of when he would likely have the washer ready for us. At one point on a Saturday morning, he told us that he had one thing to repair on the washer (that shouldn't have taken long) and he would be able to come out with the washer and quot;some time after lunch.and quot; He said he would call us to let us know when he would be coming out. We never heard from him again... We made several more phone calls to him that day that went unanswered. We continued to make NUMEROUS phone calls to him that went unanswered and were not returned. We eventually went elsewhere to buy a washer as we could not wait on Mr. Coppock to get back with us as we needed a functional and non-leaking washer. Unless there was a dire emergency, there is absolutely NO reason that Mr. Coppock could not have returned ONE of our MANY phone calls. Even if there was a reason he couldn't give us the washer he supposedly had or a reason he could not come back out, we deserved a phone call to tell us this. Instead, we were left hanging, waiting for weeks on end for a washer that was never delivered.

Not well.

Flash to next day about 9:15am and I get a call from him saying he has food poisoning and will not be able to come at 9:30am ...15 min away ... But will come later in the afternoon to repair. Called back about 3pm and said he had flu and would not be coming at all.

Normally this type of cancellation would not be seRious but due to timing of holidays/family coming/ and the very little time I had for repair ... Loosing a day to get the repair was very inconvenient. Because Christmas was so close and most businesses not working around the holiday we were unable to have the repair made at all as the only day we could have had a someone in to fix it was lost to miscommunication.

Would have been nice to have been told he could not come and to seek repair elsewhere instead of waiting on a repair call that did not happen.

I called Mr. Coppock because I had a problem with my refrigerator. Although the freezer section of my refrigerator was working, the refrigerator section was warm. He showed up on time (Around 8:15 am on a Friday). He said that my refrigerator needed a new relay, but that he forgot the relay at home and he needed to go get it. It took him between 45 minutes to an hour to go retrieve the part. When he returned he put the part in and plugged the fridge into a surge protector. He told me that it would not be fully functional until the next day around the same time. I was to call him to let him know if it was working. It did NOT work and I called him the next day (Saturday) and let him know. He came back later that Saturday and said I needed to replace the evaporator motor. He said he didn't hear it running the day before (so why didn't he replace it instead of the relay the day before)!
I asked what that would cost because I had just paid him $300 to replace the relay and it didn't work, and I wasn't sure if it was worth spending more money on the refrigerator. He said it was well worth it, and that the part would cost me $85.00, but that it needed to be ordered (he called someone to check on the part while he was in my home) and that it would be in on Tuesday. At the suggestion of my sister I went to an appliance parts store online and after entering the model number of my refrigerator it took me straight to a diagram of my refrigerator. It asked me to choose from a long list, what the problem with my refrigerator was. I found the problem (freezer working, refrigerator warm) and clicked on it. It showed me the top three parts, in order from the most frequent to the less frequent, that could cause that problem. The #1 cause of that problem was the evaporator motor. I got the model number of the evaporator motor for my fridge and goggled it. I found the part on Amazon for $19.65 (the same part he was selling me for $85), but before I ordered it I went on Youtube (again at my sister's suggestion) and found a youtube video on how to install the part. After watching the video and realizing I could install it myself, I called Mr. Coppock and told him I found the part online for about $20.00 and all he said to me was, and quot;I know.and quot; He then said that he too found them online for $20 and ordered two of them. I told him that I would not pay $85 for a part that is $20 online and that I ordered the part for myself. Again he said, and quot;I know.and quot; I asked what I had paid for the relay that he installed because the receipt he gave me (which consisted of the back of his business card) was not itemized. All it had on it was the date, the letters Rand R (which I assume mean refrigerator repair) the word relay, the word surge and $300 at the bottom. He said he didn't know what I paid for the relay because he didn't have his receipts in front of him. I asked him what I paid for the surge protector. He said, and quot;$23...I know you could find it cheaper onlineand quot;. I asked him why I had paid him $300 and he said it included the service call and labor (he arrived around 8:15 and was gone by 11:30, and remember he left for about an hour in between to retrieve the part). When my part arrived I spent another $10 on a tool (ratchet driver) that I didn't own and installed the part myself (it was easy!!!). Within a couple of hours I could feel the refrigerator getting cool. It's been a few days and no problems.

I would recommend to anybody that before you call a repair person to look online and see if you can do it yourself. I'm just a single mother, I've never done anything like this before. I just got tired of being ripped off. If you don't want to do the repair yourself, at least look online to see what the parts should cost you so that you know up front what you will be paying more or less. I really feel that I was ripped off by Mr. Coppock. I paid him $300 and he didn't even fix my refrigerator.

He spent time answering my questions about what was wrong with my old machine and what models and manufacturers to focus on based on his experience as a repair man. The $55 was for him to come out and look over everything. He also spent time during my initial phone call asking me what was wrong with the machine and the symptoms so he could come equipped with some parts. I will use him for all my appliance repairs going forward that is not a warranty type repair.

Problem with dryer came back. Did not want to spend anymore money, unsatisfactory job.

Super Service Award

He came right away after my first phone call (the next morning), to be sure we didn't have anything hazardous going on. We talked about what needed to be done and I asked about the fact that the dryer vented into the attic. He said we could use the dryer as it was for a few days, and that he would be back after the weekend; he had a couple of people in front of us, and he said they needed repairs more immediately than we did. At that point, he did forget to call me back, so I had to call him again to remind him. I wasn't upset with him about it; he came the very next day and fixed it, plus checked the exhaust venting into the attic.

David arrived on time and tried to fix the old ice maker but decided we needed a new one as the old one was from 1997. He did a great job and even followed up with a phone call. The only thing that bugged me was that I found the part he used at Sears.com for $ 90 and I thought $ 160 for service call, markup and labor was a little excessive. I thought I would save money by finding a reputable independent repair person on Angie's list. My thinking was low overhead, pass the savings on to the consumer. Wrong! Sears would have done the job for $ 230 with a nationwide warranty. He did a great job and was very nice but the price should have been cheaper than Sears!

David answered his cell when I called on Thursday and was at my house the next morning at the exact time he stated. He was prompt, professional and nice. He replaced my broken ice maker and called back later in the evening to make sure it was working properly. Highly recommend!

Talked with David on Tuesday. He said he could come on Friday but would call me to let me know what time. Called Thursday, left a message, no call back. Called Friday morning, left message, no call back. Finally spoke with him on Friday to find out he wouldn't be able to come on Friday at all! Took off work and sat at home for nothing!!!!

There was no improvement by the next morning and when we called him, he had researched our model and learned there was a recall on it although we had not been notified. He suggested we call the dealer to provide the parts and labor which we did. When we called, the service call was going to be a week away which we did schedule because it will be at no cost to us. In the meantime, David offered suggestions for a used/discontinued/scratch and dent model for our garage as an interim and future back-up. We got one delivered that day. He then called the following day to see if we'd gotten one and if everything was working properly.
He went above and beyond our expectations. We offered to pay him more for the time he spent on research and advice, but he declined. We will definitely call him again. We were impressed with the quality of his service and follow-up.

David was on time, fixed my icemaker and then called back later to check on how it was working.

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It went well.

When I contacted David, I got his voicemail. He called me back within 10 minutes and came out the next day. He was there approximately an hour and had everything back to normal. He was very pleasant and professionial and extremely puntcual. I'll definitely use him again.

Four days ago, the washer stopped allowing water to enter the machine. The valves were on and water worked in the rest of the apartment.

I have lived in a number of cities and had used Sears repair service because these were Sears appliances. When I called Sears, they were only interested in selling me a $250 service agreement, before the service person ever saw the appliance. So I cancelled my Sears service call.

I spoke with a parts supply house thinking that the problem was the timer switch and I would replace that. The person at the parts house diagnosed the problem and said that it was probably the fill valve. I called David and made arrangements to be here on Saturday, my only time off.

Just before he arrived, I tried the washer once again and it worked. He was already on the way, so I decided since I would be paying for a service call anyway, I would have him check and do preventative maintenance on both the washer and dryer.

I was getting some rust around the hinge on the washer and he showed me how to stop the rust and explained that the lid needs to be open until the unit is dry inside to prevent this. He looked at the dryer which was working okay on timed dry, but the automatic cycle was not fully drying clothes. He checked the vent in back, and I had properly installed stiff vent pipe. We went outside and he removed the dryer vent cover and found some build up of lint. I am in an apartment complex, so the staff should be doing this on a regular basis. After this clean out, the auto sensor on the dryer worked just fine.

Went very well. Have not heard back from him about repairing the downdraft or replacing the dryer handle, but it has been 2 weeks since he was here.

See above service performed".

I had called another large appliance repair person who was somewhat rude, saying no one will work on LG HE washers because they can't get parts and good luck. David said he would look at it and came quickly. Sure enough he had to order a part which took a week or two to come, but I don't blame him for that. He knew what he was doing. Would use again.

My upright freezer stopped working, David repaird it and now it is working great.

David answered his business phone with "Hello." I had to ask if I had reached David's Repair. He showed up on time, on the date we arranged for him to look at my washing machine; a couple of weeks earlier it had suddenly begun to make a loud banging noise during the spin cycle. When Dave arrived at my home I realized that I had served with him in the National Guard in the 1990's. He got right to work and diagnosed the problem fairly quickly and, with a couple of phone calls, found the part to replace the defective pump assembly on my washer. He left to eat lunch and to retrieve the part and came back at the time he told me he would when he left. When it was time to pay the bill he gave me a business card with his fee written on the back, instead of an itemized invoice. As he tossed it on my kitchen counter he told me that I had a one year guarantee. Since we had a "history" I felt awkward about being assertive regarding his less than professional approach to the billing process. David was polite, respectful and helpful. He has a very casual, easy-going attitude and an obvious expertise with washing machines. I would hire him again in the future but would make sure to insist on a more appropriate billing process.

My washer stopped working on a beautiful Saturday. David was the only person willing to come out and look it. He worked very hard, and would have repaired the washer but we needed a part that wasn't available. He stayed in touch with me, and even offered other helpful hints. In the end, we decided to just buy a new washer. I felt very comfortable with David's knowledge and work.

My experience with him has been good. He is excellent, very professional and seems very knowledgeable. If there is something to be done, he researches to find it out. The quality is good as the dryer is still working. It took a little bit longer for him to come out the second time, but he did communicate well. He is very reasonable. It cost us $100 plus the price of the part. I would recommend him and would use him in the future if necessary.