Comfort Keepers Home Care

Home Healthcare - Hospice, Home Healthcare - In-home Services, House Cleaning

About us

Comfort Keepers® of Knoxville offers in-home, personal care services for seniors in eastern Tennessee. Communities we serve in addition to Knoxville include Farragut, Maryville, Alcoa, Oak Ridge, Clinton, Lenoir City, and Seymour. We support our clients’ decisions to live an independent lifestyle in the safety, privacy, and comfort of their own homes. Since 2001, we have proudly offered a variety of customized services that keep seniors active and healthy. We focus on matching the right caregiver, called Comfort Keepers, to your loved one’s personality and interests. Our goal: Keep our clients engaged and treat them like our own family. Find out more about how our team can assist you or your loved ones today. Call Betsy Stroup, our nurse manager, at (865) 670-9339 to schedule an in-home consultation. Independently owned & operated. Additional DBA - CK Franchising Inc.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

In-home companionship, meal preparation, light housekeeping, safety technology & personal care.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

3.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
punctuality
4.5
Showing 1-5 of 5 reviews

Clay M.
02/2015
5.0
home elder care
  + -1 more
We had referral from somebody in that kind of work. They are very accommodating and they are very dependable. If I needed somebody tomorrow they will make it happen. I have an elderly father that cannot be left alone and things happen. For Christmas and stuff like that my regular person who stays there had to go out of town and one phone call and they covered it for two days.
Description of Work: We have been using Comfort Keepers for a couple of years for home care.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Dorothy S.
11/2013
5.0
home hospice, home elder care
  + 0 more
They worked diligently to get a good match for us. They listened to what my needs were. They would assign somebody to us to help with my husband. They looked really hard to make sure the personalities would be compatible with him and I liked that. The first that they assigned didn't work out too well so I asked for somebody else. They found somebody who was really good. They're very conscientious in trying to meet your needs. I could call them at times and get different scheduling and they were agreeable to that.
Description of Work: My husband had ALS a year ago and prior to that, we used Comfort Keepers to help with his care.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

DENISE F.
07/2013
2.0
home hospice
  + -1 more
My mother had surgery and we employed comfort keepers. After a week or so...my moms 3 rings came up missing...we notified them immediatelyand the police....comfort keepers said they spoke with the two women and they denied taking anything...imagine that! We asked about theirinsurance and they said they don't cover such things and their employees denied taking them...my parents are 83 and my dad is blind. when he still had his eye sight he had purchased the three rings for special occassions. .they were irreplaceable. Very bad experience

Rating CategoryRating out of 5
punctuality
3.0


David W.
12/2011
1.0
home hospice
  + -1 more
It was a court-appointed situation. The lady was really intrusive about the care. I would never use them again. The employee actually helped my mother-in-law get a driver's license against doctor's orders. My mother-in-law had dementia.
Description of Work: They took care of my mother-in-law.

Rating CategoryRating out of 5


Response from Comfort Keepers Home Care
We respond to all complaints in a timely fashion. With the information provided we are unable to discern which client this may have been to address what steps were taken to fix this situation if it was brought to our attention.

Linda Prince J.
03/2011
5.0
home hospice, house cleaning
  + 0 more
I have used them for two surgeries and both times they have done just an excellent job. That isn't always true when you are relying on people in a very important way. They are a very professional organization. The people have showed up on time. We used the local hospital and they found the room, they showed up on time, and they did the job that I asked them to do. My husband at first didn't like the idea of someone he didn't know staying with him. He called the last woman his angel of mercy. He had a hernia surgery and he was discharged unexpectedly. He needed help in packing and getting the suitcase to the car. She drove him home and went to the pharmacy and got him pain medicine. They have been trained on how to talk to people. When my husband had the surgery in September 2009, he had cancer and he was up all night. They kept his mind off his surgery and he talked the whole night long. At one point he fell asleep with a glass of water in his hand and spilled all over himself. They cleaned him up and they made sure that he didn't sleep on his back because he had sleep apnea. They are a really trustworthy organization. They are very professional and very kind. They screen people and they train people. They are insured. If people need caregivers, they do housework. I have had them do housework for me. You have to hire them for a minimum of 4 hours. They have driven my husband to doctors' appointments. If they got home sooner than the 4 hours, they have cleaned the house for me. They do light housekeeping. These women are cheerful. It's just a pleasure when you have got a sick relative and you need help from somebody you can trust. In November I had them for 12 hours for 2 nights so that was for 24 hours. It was $150.00 per night. They charge about $16.00 an hour so it depends on how many hours you use them.
Description of Work: Comfort Keepers is a health caregiving service. I used them in November 2010 and in September 2009. They stayed with my husband in the hospital twice after he had surgery.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

    Contact information

    2575 Willow Point Way, Knoxville, TN 37931

    http://www.comfortkeepers.com/node/28308

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Healthcare - Hospice,
    Home Healthcare - In-home Services,
    House Cleaning

    FAQ

    Comfort Keepers Home Care is currently rated 3.6 overall out of 5.

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    Comfort Keepers Home Care accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Comfort Keepers Home Care offers free project estimates.
    No, Comfort Keepers Home Care does not offer eco-friendly accreditations.
    No, Comfort Keepers Home Care does not offer a senior discount.
    Yes, Comfort Keepers Home Care offers emergency services.
    No, Comfort Keepers Home Care does not offer warranties.
    Comfort Keepers Home Care offers the following services: In-home companionship, meal preparation, light housekeeping, safety technology & personal care.

    Contact information

    2575 Willow Point Way, Knoxville, TN 37931

    http://www.comfortkeepers.com/node/28308

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM