Comcast

unknown

They did nothing and I knew they were notorious for sending information about people to the collection agencies.  I paid for the month of July 2015, but I did not pay for June.  It was close to the amount that they owed me (actually less than the amount owed me).  I have a very high (excellent) credit score, and I told them that I would contact my attorney if I was reported to a collection agency.  After checking all of 2014, it is obvious that they were not correct in their billing, and they made it so complicated to follow the billing information that I guess many people just accept it.  None of my friends pay the same amount, and I was paying much more than most of them and had the least service.  Most of my friends said that you just have to call Comcast and give them H*** and they will reduce your bill.  However, it usually goes right back up. Most of the people I talked with said they call every couple of months if needed.  They also shared that MEN usually do better!!

unknown

unknown

There were so many problems I called to cancel just three weeks after starting the service. They convinced me someone would be out on a Sunday to resolve the service issues.  They did.  They made it on time.  They would fix the service, replacing boxes, etc.  I was told by the technician that X-finity generally will send refurbished boxes to new customers and this is why I was likely having issues.  He said he replaced the box with a new one.  The very next day we had the same problems continue.  We finally cancelled the first week in November.  This is only after having five-plus in house service calls with no resolution.  But more nerving, and I have the phone records, I spent more several hours on hold waiting for someone to answer.  ?Your call is important to us.? Sure it is.  When I requested their money back guarantee, I was told that although I did call to cancel within thirty days, I stayed with them so I no longer qualified.  After wanting to speak to supervisors, that made holding on the phone a chore every day.  More than six times I was disconnected while holding.  I actually filmed a video of this happening after being put on hold by a supervisor.  They continued to bill us for service long after the disconnect date.  That was a headache in itself.  Finally, we just paid the bill and said good riddance!

unknown

He said we had a High Transfer Rate which is a return signal for internet.  Said an Amp needed repair, which was located on a pole outside, which could be close or even down the street.  Seems to be resolved for now.

unknown

Provided really bad cable service for astronomical prices 

unknown

unknown

Swapping out the modems was pretty straightforward. We actually swapped it out twice because the "new" modem they gave us the first time didn't work. Getting everything back up and running was pretty simple, only minor thing was we had to go directly to Comcast to drop off old modem and pick up a new one. Comcast provides decent service but, unfortunately, we live in an area where we do not have many options. We are not really please with them but they are the best option for a bad situation. I would not really recommend them unless you don't have many alternatives. Their customer service has been better than their internet service so I am pleased about that. This review is based on their service over our contract period and no solely on our latest incident with the modem.

Can't get thru to talk to Comcast and no one responds to online chat.  Can't talk to local stores.  Too bad it's a 2 year contract.

They are the only cable company in my area. Overall, they’re fine and I don’t have other company to compare them to.