Comcast

Description of Work: .

Description of Work: I use Comcast. They are the most expensive around.

Description of Work: I use Comcast.

Description of Work: Spoke with provider regarding prices constantly increasing.

Description of Work: Over priced and their internet is flaky.

Description of Work: I have had Comcast for many years for my TV and internet. I have On Demand, DVR, high speed internet, etc. I have always found their service and the quality of their product to be excellent. When there is an occasional service problem, I phone and it is almost always taken care of quickly without a service call. Most recently I did need a service call because my modem died; the serviceman came the same day and replaced it free of charge. In February I started noticing problems with my bill. Without going into great detail, I called their 800 number and the woman I talked to, while pleasant and willing to help, frankly did not seem to understand what was going on. I eventually went to their main office to talk to someone about it; I dreaded this visit; it's a rather long drive and I was warned by friends not to expect to get to talk to anyone. I was most pleasantly surprised by the visit. Everyone was friendly and helpful. There was virtually no wait to speak to Kasey who quickly figured out, after consulting with another employee, what had happened. I was being double billed for a video service (a new one was added without deleting the old one); she gave me a substantial credit and we discussed my package with the result that I got signed up for a different one with nearly all the features of my old one for much less money. I would give Comcast an A if not for the initial confusing situation with my bill; a B+ is what I feel they deserve.

Description of Work: I use Comcast for cable.

Description of Work: I last used Comcast about a month ago to report troubles in the cable services.