COMCAST CABLE COMPANY

Fast internet service but both internet and cable have A LOT of outages so far.

I am very content with them.

Great difficulty getting information about installing the internet.
I got different answers from different departments.
An appointment was made in one department and I never knew an appointment was made. I had made an appointment with another department.
I was told to call different departments where I got different answers to the same question.  One department does not seem to know what the other department is doing.
Customer Service is not good.
The technician preformed his part of the installation ok.

I've always been with Comcast. When they first came to this county, they never did install. They just hooked it up. They didn't come inside and put a jack in the wall yet they were supposed to. They didn't come when they were supposed to and then one cable line had been run through a window. So you couldn't lock that window. We complained about it but they did nothing. They guy who came out even broke a statue I had on my TV and drilled a hole in the wall and stuck the cable line through it. Water comes in through that same hole when it rains.

Internet is almost a necessity. When will it become cost effective and reliable?

Chat went ok but year in and out the service becomes more expensive and the game is you get an upgrade you don't want or need to get the price lower then 6 months go by and now your paying the premium price you call them again and the same thing happens so you just keep paying more and more. In 2008 we paid $99 at start of service with phone, internet and cable TV.  Now in 2014 we are paying $179 and we are maxed out of upgrades so in 6 months we will have to pay approx. $230 a month.  We will have to dump Comcast at that point because we just can't afford to pay this amount monthly.

Still waiting on response from Comcast.  This ex[erience reminded me of why I left them for Direct TV 18 months ago.

Comcast has continued to fail in it's customer service.  Whenever calls are made, we repeatedly get transfered, avoided, disconnecte prior to resolution, long waits, etc... No one seems to know what they are doing, and can't appropriately answer questions. 
When starting our service originally the technician did not show up on date promised to start service.  When we called the customer service department to check on why the tech did not show, we were told the appointment was not scheduled for today, it was scheduled for a different day.  I know that I didn't schedule for the day they proposed was the original appointment, because I have to work that day, and would not have done that.  When tech arrived for appointment, he was not prepared to make cable available in all the rooms we had originally requested.  We were advised another appointment (and service fee) would be necessary.  We still do not have HD service which we were promised would be included, and it is months later. 
A contractor in the are hit the cable line and severed all service.  When trying to report this problem we called 3 times each time someone told us that they would report the problem, but when we called back to check on progress... no report had been filed.  Once an ACTUAL report was made, we were told it would be 5 days before the first available appointment for repair.  I am still waiting.  When 5 days are up, who knows if our service will be restored. 
Each time customer service is contacted, you must be prepared to wait for extended periods of time, and call back repeatedly to ensure that the representative has handled your issue.

This company has been very frustrating to deal with. Their prices are crazy high. All I want is basic high speed internet service. Had to have tv to get a discount. I dont ever use the tv, I have tv with another company. In spite of all that, they just keep raising the price and service is non existant. ZERO ability to call them. Waited online to chat for 20 mins still no response. DO NOT USE THEM!!!

They are really outrageously priced for what we get.  This is supposed to be a given service; but out of 12 months, we pay 12 different prices each month that is ridiculous.  We don't order movies or anything else.  We should be paying the exact same thing every month, but we are not.  Probably 3 or 4 times a year, we need to call them and correct their billing because their billing is incorrect that makes us crazy.  Their responsiveness is not bad.  They will always answer the phone and they will always send somebody out.  Sometimes, we have to wait for a while and sometimes, we have to be on the phone for a while.  We have sat waiting in the queue for 45 minutes and that's not exceedingly responsive.  The personnel are great.  The people we talk to are always polite.  They try their best to help us.  The people that come out, do a good job are nice.  We will use them only because we don't have a choice.

As far as the work goes, they don't ever know what is doing what and when they come out here. No one knows how to fix anything. I don't know what you have for cable service at home but God help you if you have Comcast. They do come on time. When we were remodeling, it took 4 visits to find someone to move a wire from one side of my kitchen to the other. In this area, we definitely need some competition for Comcast for sure.

It was difficult to even understand several of the operators as they were in the Philippines.  No one could give me a reason why the bill went from 111.89 to 159.00 and then proceeded to tell me I needed to pay 2 months in advance instead of one month.  We had been customers for over 6 years and this past year I have had to make over 10 calls about incorrect bill amounts.

The last time that I used them, they did not charge me anything because it was a problem from their side; when it is their problem, they do not charge anything.  I think they are over-priced but they are the only place to get what I need.

Other than the price Comcast Knoxville is a pretty decent service. I guess they are responsive other than having to wait on the phone. They are now selling insurance and will charge you unless you have the insurance. It is another money making gimmick. We have been transferred around when we call and my wife has been on the phone with them for hours and then will be cut off. We will probably switch service if we can find a better package.

Our church moved to a new location on December 17.  This location is approx 1 mile away from our former church building.  It's over a month later and we still do not have working telephones. 
Church staff have made several attempts to get this resolved but Comcast is ignoring our situation.   If you are in Knoxville and have another option other than Comcast for your business, church, etc. I would definitely consider the other provider.  It's terrible to have a company hold your needs hostage!

I pay too much for the service. I am looking to switch.

When it is working it is fine but if something goes wrong then it is a hassle to get Comcast Cable Co. for servicing. They compensated it in the next bill for the inconvenience caused.

I spend a lot of money, it was a fortune, and I hate them. The service is very poor, if the cable goes out, the phone goes out. Often times the TV is working which means the cable is obviously working, but the internet is down and the phone is down, and this happens quite a bit and it's annoying. They're not very responsive, and when the bill is wrong they're not responsive. It's priced far too high for what you're getting. The quality of the phone service is not good as it is with a land line.

I wish they upgrade their system. But I for what they're offering now, they're doing a good job.

I'm satisfied with the service I have received.  I wish it was free.  The price is medium.

They are a cable company; what's to like or not like, we are kind of roped into what we got. My overall experience is okay. I don’t have any comparison for the price. I get good pictures and good connectivity most of the time. They are pretty responsive. They are here when they say they are going to be here; of course when they have a five-hour window it's hard not to be punctual.

I will continue to use them.

The experience was excellent and I will use them again in the future.

Overall I'm pleased with the technician's work. Unfortunately, the CS at HQ is pretty ineffective. Oh, and have you navigated their horrible, horrible parking lot and its 5 (yes, FIVE) separate entries and egresses????? I had absolutely NO idea where to go to get back to Knoxville proper upon leaving. The worst traffic design I have ever seen.

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