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Chancey & Reynolds Inc

4.8

(223) Verified Reviews

Founded 1978 • With Angi since July 2006

Business Highlights

Emergency Services OfferedEmergency Services Offered
Licensed
Trade License Number
18756
Trade License Locale
Tennessee
Trade License Authority
Tennessee: General
Trade License Expiration
05/31/2022
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Monday
7:30 AM - 5:00 PM
Tuesday
7:30 AM - 5:00 PM
Wednesday
7:30 AM - 5:00 PM
Thursday
7:30 AM - 5:00 PM
Friday
7:30 AM - 5:00 PM

Company Contact

614 Van St

Knoxville, TN 37921

Description

Chancey & Reynolds Inc. provides heating and air conditioning service & installation for Knoxville & the surrounding areas. For over 42 years, we have proudly met the needs of our customers with quality employees and characteristics of honesty and pride. Our service department performs repairs and maintenance on every brand of air conditioners, heat pumps, and furnaces. We are adept at replacing old HVAC systems and ductwork, as well as installations for new homes and businesses. We would love to hear from you. Please contact us today....

Verified Reviews

4.8

(223) Verified Reviews

Ratings Distribution

5

201

4

12

3

3

2

3

1

4

Rating Details

Price

4.7

Professionalism

4.8

Punctuality

4.9

Quality

4.8

Responsiveness

4.9

Read reviews by category

HVAC Companies (222)drywall (3)home inspection (2)
Showing 1-10 of 223 reviews
5.0

11/01/2018

went great, diagnosed the problem quickly. Ordered the part and replaced the next day.

Description of Work
repair motor on HVAC

Category heating & air conditioning/hvac

Cost $450

Services Performed? Yes

Hire Again? Yes

Work Completed On 11/01/2018

Service Provider Response

Thank you!
5.0

08/26/2018

Chancey and Reynolds is great. This summer we called one of their competitors (Russell and Abbott) and they diagnosed a problem with our air conditioner (a leaky coil). They charged us $290 and estimated the labor for the repair at $950. When we called Chancey and Reynolds they priced the same repair for $500. While we were waiting on the part, the air went out again (because coolant was low) when...

Description of Work
Air conditioner repair

Category heating & air conditioning/hvac

Cost $550

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/27/2018

Service Provider Response

We certainly appreciate this nice review. Our employees try very hard to do a good job and our pricing is set to be fair to our customers. Thank you!
1.0

07/08/2018

Be Ware!!! I called Chancy & Reynolds because the condenser/compressor fan was not working on the AC in a vacant apartment. He called and said “the fan motor was shot” the Freon had a leak: that I needed a new unit. I agreed and ordered a new heat pump He said he “d get it running for the few days. The next day when I went over the AC was not working and temp was high. I didn’t think much about it...

Description of Work
condenser/compressor fan

Category heating & air conditioning/hvac

Cost $392

Services Performed? Yes

Work Completed On 06/19/2018

Service Provider Response

We hate it when any customer is dissatisfied with our company. However, in this case, we did not do anything wrong. The facts presented by this customer are just not true. When we would not be bullied, she became angry. Also, discriminating based on gender is just absurd. We treat all customers with respect, and have been doing so for 40 years. Please see our other reviews on Angie's List!
5.0

04/16/2018

This was the 2nd time I have used Chancey & Reynolds. They do a great job, and they don't try to sell you products you don't need, even when your A/C is outdated.

Description of Work
HVAC repair

Category heating & air conditioning/hvac

Cost $120

Services Performed? Yes

Hire Again? Yes

Work Completed On 04/16/2018

5.0

03/06/2018

Called Chancey & Reynolds to check our heat pump when it wasn't heating our house properly. They were able to come out the same day I called to service the system. The service tech was able to identify the problem, explain to me in simple terms what it would take to fix it, offered me a few options on how we could fix the issue and executed the repair we decided on. Great experience from beginning...

Description of Work
Heat pump service

Category heating & air conditioning/hvac

Cost $400

Services Performed? Yes

Hire Again? Yes

Work Completed On 03/06/2018

5.0

03/02/2018

Once Mr. Cantrell check our AC he mention that the heat pump was always on and must be part of the configuration of the thermostat, he check our ecobee thermostat (that I install after we move in) and notice the configuration was wrong so he call directly to ecobee team and working with them reconfigure our thermostat to work properly (Nice Job guys!) Additionally the cooling agent was low he did ...

Description of Work
AC Service maintenance for a recent home purchased

Category heating & air conditioning/hvac

Cost $165

Services Performed? Yes

Hire Again? Yes

Work Completed On 02/27/2018

5.0

02/21/2018

Professional and responsive. They even loaned us space heaters until our furnace could be replaced. Very good company/people.

Description of Work
Furnace Replacement

Category heating & air conditioning/hvac

Cost $3,000

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/02/2020

Service Provider Response

Thank you very much!
5.0

01/24/2018

Furnace stopped working. I couldn’t get it to come back on and run long enough on each cycle to warm the house. I messed with the thermostat (oldmercury switch type), but no luck. Chancy and Reynolds came within 3 hours of my call. Matthew listened to my diagnosis and description and went right to work. He quickly established that the thermostat was not the problem. He found that the wire to the s...

Description of Work
Gas furnace repair

Category heating & air conditioning/hvac

Cost $64

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/24/2018

5.0

12/13/2017

I was very impressed by the service tech, Matthew who arrived less than an hour after I had called for service and who called to let me know that he was on his way. He was knowledgeable, professional, friendly and very prompt. In less than 20 minutes he had my unit working again and informed me if I had any additional problems in the next couple of weeks, they would come back without additional ch...

Description of Work
My downstairs heating unit stopped working so I searched online through several sites including this one and at random selected Chancey & Reynolds because of their mostly good reviews.

Category heating & air conditioning/hvac

Cost $190

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/13/2017

2.0

12/05/2017

Associate show on time, walked through attic where unit is, asked how old unit was, stated all looked fine. Went outside, hooked a hose to check a/c unit to check freon level. This day is was in upper 40’s but he still was able to tell us the reading on the freon was bad and he would get us prices to replace both units. We’ve had no problems with our heat or air, just wanted a tuneup so this was a...

Description of Work
HVAC tune up

Category heating & air conditioning/hvac

Services Performed? Yes

Work Completed On 11/01/2017

Service Provider Response

I have reviewed the information available concerning this call. Sadly, I do not have an acceptable excuse for our technician not completing his work nor not providing a quotation for replacing the existing units. However, we had a serious discussion with the technician that went on the call. Normally he is very reliable and competent, and he was embarrassed about this review. He understands now th...

Services Offered

AC install, HVAC installation, duct & sheet metal work, air cleaning, humidifiers, dehumidifiers.

Services Not Offered

Duct cleaning. Drywall or sheet rock work.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Discover, MasterCard, Visa, Financing Available, American Express
Senior Discount
Emergency Service
Yes
Warranties
Yes