Cantrell's Heat & Air LLC

Cantrell was a great company to work to replace the HVAC unit in our home. We talked with 7 or 8 different contractors, but decided to go with Cantrell because of the value-for-money and great customer service/communication. We have an older house and Bradley's team did an excellent job making our ductwork and new system clean and tight. They installed a higher efficiency dual-fuel HVAC. Good and honest folks that will do right by you. They show up when they say they will and go through multiple estimates to find what works best. We will continue to use them for future work. Would definitely recommend!

After I chose them for the job, they came out the next day and completed it in about 4 1/2 hours. I cannot be more satisfied with there work and professionalism. They were very helpful and well informed about the work they did. I wholeheartedly support this business for any of your heat and air needs.

They are a very nice family owned business.

AAA+++ Couldn't be a better group to deal with, from the service tech who came out and discussed my need to the installers to the tech who tweaked the system and replaced a slightly whiny motor. Everyone was totally affable, professional, and responsive. Initially, the new thermostat wouldn't work. They immediately went and got another one, but it didn't work either. Turns out we had some funky wiring that had been spliced in such a way as to not be fully functional. They quickly then diagnosed the situation, tracked it down and repaired it, and the thermostat works perfectly. When the initial installation proved a little noisy (a high-pitched whirr), they come back out almost immediately, adjusted it and replaced the motor--no problem and no questions asked. Thank you, Cantrell. We really appreciate you all (Brian, Sam, Bradley, Jeff, and Chad). Btw, I got an Amana system, which has the best warranty in the business and the only one with stainless steel heat exchanger. Really like it and the super-cool HP Wifi programmable thermostat. The fan recirculation option (runs about 1/3 of the time even when there's no heat or air) works perfectly in our 3-story house where the air otherwise stratifies considerably.

They simply did not show up. If you use these people, you had better hope you never have a problem. They will abandon you.

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cost of part 150.00. time to replace 15 min. labor charge/travel charge 150.00.  disappointment was that they stated free estimates and when we agreed to have the job done they charged for the mileage for the estimate and coming out to do the replacement. otherwise technician was professional and on time.

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Propmt, professional, polite.

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Arrived 30 minutes early, opened outside unit, found burnt wire and reconnected it. Not the main issue.
Replaced capacitor. Finished in under an hour. Excellent as usual!

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I would recommend them to others.

, ,Called Cantrell's in morning of 4/1/13 and they said they could come same day to check problem.  Technician, Jeff, called back around noon and said he would be there in about 1 hour.   He arrived on time and went directly to work.  I had explained that I had replaced the thermostat due to fact that renter had installed an incorrect thermostat to try to fix unit.  The unit still did not work correctly.  The unit would not shut off sometimes.  I thought it had to be a relay sticking.  Jeff knew exactly which part was bad and had a replacement part with him and replaced it.  He also checked out the wiring of the thermostat and knew where to hook up voltage wire to eliminate batteries in thermostat.  He also checked out complete system and made sure it was operating at 100%.  I know a little about fixing hvac systems but Jeff really knows hvac systems.  He explained every he was doing and educated me as I watched him work.
I am very happy that I called Cantrell's.  I could have replaced the relay myself and hoped everything was working okay, but I am really pleased with Cantrell's.   He had the part with on his truck and had the unit fixed and checked out in 1 hour.  I also now know the unit is working correctly.  It was worth every penny I paid for this repair.  I also am very pleased with the technician, Jeff.  He could answer every question I had and helped me understand the operation of the unit. I will definitely use Cantrell's again.  The price of the service call was a bargain compared to the time it would have taken me to try to find parts and spending ten times the hours trying to fix the unit.  I use the word "trying" to fix the unit because I could be wrong and my time would be wasted.
It is great when your hire someone who does good work and knows what they are doing.

They didn't know what they were doing. They were here for about 15 minutes and did NOT repair the problem or even look for one. Had they replaced the coil, they wouldn't have had to come back 3 times to keep filling freon and overcharging me. What a way to run a business. Too bad other people don't know that they are getting bad service. I researched it and confirmed this problem with another company and have never had the probem since. If they had of taken care of it the first time I would have been able to write a review on them. I had to find out what really was going on with the recurring problem first so that I would know what I was writing. Now that I know what type of work they do, I certainly would never call people that don't even take the time to look into the problem and just treat the surface without checking. They didn't even go up to the attic when the problem was. Bad, very lazy.

Service person kept us informed as we waited for the part to come in and he installed it.