Broadway Carpets Inc
About us
We now have two locations to better serve you. Our original store is located at 930 N Broadway and our new store is located next to the original Calhoun's at 9918 Kingston Pike. Broadway Carpets provides sales and installation of all floor covering products such as : Carpet, Hardwood, Ceramic Tile, Vinyl Flooring, Laminate, Area Rugs, Custom Rugs, Bamboo Flooring, Etc. Purchase materials and installation or just purchase the materials, install it yourself or use your own subcontractor.
Business highlights
Services we offer
BAMBOO, CARPET, CERAMIC, CUSHION, FLOORING, FLOORS, HARDWOOD, INSTALLATION, LAMINATE, LINEOLEUM, LVT, PAD, PERGO, SPECIALTY FLOOR, TILE, TOOLS, UNFINISHED, VCT, VINYL, WOOD
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
9% | ||
8% | ||
4% | ||
4% |
The product we selected from samples and we were pleased. The installers were perfect. Tile installation was Derrick and the carpet installers were brothers, Terry, Jerry and Billy. We could not have asked for a better crew.
The only issue we had was the lack of communication from the sales people following our order and down payment. Basically, we did not hear from them for a week until we finally called them. We had been under the impression that things would move quickly following the estimate (which was prompt by the way) and down payment. Not so. You have to keep on top of them.
Overall though, we are extremely pleased with the product and the installation so would definitely use them again.
Note: For some reason, I did not initially go on angieslist.com to find a flooring company; however, wished I would have as if I had, most likely would not have used this company because of a "B" rating; however, the flooring looks good enough for me.
All the furnititure was moved and returned and I was impressed with that because it is very heavy.
This was an expensive 3/4" solid hardwood that was pre-finished that we got on sale.
The job was completed particularly fast, which was to the detriment of the hardwood.
Many many areas of the hardwood where one piece was pounded into the other were chipped, and some were warped.
Even since then over time many more have shown more and more warping and cracking.
Initially I complained a couple of times, asking for a manager to come out and see.
He refused and just sent the same young guys who installed the hardwood.
From what I have been told by other installers, time needs to be taken to carefully install pre-finished hardwood so as not to cause this problem.
I have had to travel most of the year. We are just a couple with no children and have not even been using this room this year.
It is really disgusting and sad to see the amount of money we spent for what should be a gorgeous hardwood ruined by the sloppy installation job. Even the young installers told me they told management at Broadway Carpet of the chipping and warping, yet there was never any effort to fix the problem, as of course it would cost them a lot of money. They only offered to replace one board. No one else ever came out to see the problem.
I am only home very short periods at a time ever since the installation, and now have to leave again and am seeing this condition worsening.
My suggestion to anyone would be to NOT use Broadway as if there is a problem, they are not going to respond. They are obviously not even attempting to hire installers to do the job properly so this would not occur.
Just very sad to have wasted so much money. We will not pay someone to rip out this hardwood and install something else.
So sad that it is so very difficult to find reputable people to do work on one's home.
I just don't understand how other people are raving about them.
This was not my/our fault - it was their rushed inexperienced installation, without any care for actually having the job done properly.
I will attempt once more to get them to come and see the worsening condition, but after almost a year I certainly do NOT expect any resolution as management at the time of installation had no interest in coming to the house to see what went wrong.
Licensing
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