BALLAU STEAMATIC OF KNOXVILLE INC

The employees from BALLAU STEAMATIC arrived on Tuesday, collected their equipment and left. Our house was an absolute mess with the dust from under the carpet all over our kitchen, bedrooms, and closets containing our children's clothing. They did manage to send us our first bill over the weekend though. A call from my wife to BALLAU STEAMATIC as to when the work was going to completed resulted in a call from the project manager stating they were finished with the cleanup as the carpet was going to be replaced. My wife spoke with a Ms. Ballau and after explaining the terrible conditions our home was left in did manage to have someone return to do a quick cleanup. When the employees of BALLAU STEAMATIC left we were forced to sanitize our own floors, remove the under carpet debris from our bedding, clothes, and dishes. Our cleanup efforts did have to wait as the stressful exchanges with BALLAU STEAMATIC did put my pregnant wife into labor several weeks early so we came home to a mess.

The guys did a real good job, but they were suppose to come back and put trim around the baseboard and buff the floor. I didn't really care that they didn't do that, because it was an unfinished basement, and I was getting ready to have it finished. There was no mold from the flooding and I was happy about that.

Ballau Steamatic did a really good job of cleaning our carpets. They got all of the stains out and everything. The man who came listened well and paid special attention to the areas on the carpets that I was worried about. The carpets also dried very quickly.

We got our moneys worth from Steamatic. They moved furniture in every room. They cleaned every inch of our carpet and replaced all the furniture on small blocks. They are a small local company who did good work for more than reasonable price.

Ballou Steamatic did a great job on our carpets. They stains were removed and the carpets look new. I was very satisfied with the service. I have used their services many times and have always been pleased. I would highly recommend them to others.