American Home Design, Inc.

home remodeling contractor

About us

Serving homeowners in Tennessee and Kentucky for over 45 years, American Home Design has helped fulfill the remodeling dreams of more than 40,000 satisfied homeowners. Ranked Tennessee's #1 home improvement company by Qualified Remodeler Magazine for many years, our honest, reliable, and experienced team is the ideal choice for bath and shower remodeling. We are the exclusive Jacuzzi Bath Remodel dealer in TN. As a locally-owned and operated home improvement services company, we are available for every step of our customers' home remodeling projects. We have formed strong relationships with top manufacturers, granting our customers access to home improvement products for every decorating style and every budget.

Business highlights

48 years of trusted experience

Amenities

Free Estimates
Yes


Accepted payment methods

CreditCard

Reviews

4.682 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
0%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.3
responsiveness
4.6
Showing 1-25 of 82 reviews

Kathie S.
12/2023
5.0
They did an excellent job, but it was pricey, As thee saying goes: "You get what you pay for,"

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$16,000

Diana L.
07/2023
0.5
Once sign the contract the service is very poor, the communication is very difficult, they did not come the first day and they are late the second day.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
1.0


Marlene T.
07/2023
0.5
They are extremely high pressure sales company, they stay for hours and they would not take No for an answer. They do not care if you do not feel well or if you are a senior.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Frank K.
04/2023
5.0
The salesman was extremely knowledgeable. He listened to our needs and wants. And, then provided an excellent solution.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jimmy R.
04/2022
4.5
Excellent

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Richard S.
01/2022
5.0
Very professional installers that performed task of walk-in shower downstairs and new tub/shower upstairs. The job took two days and was started on the estimated 12th week after sale. Seem to be very high quality units and a very good warranty. Friends and family have told me I paid way too much for the total package but I hope I can recoup the expense if I ever sell the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

James B.
01/2022
5.0
They are professional and backup their work and products.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Corey L.
05/2021
0.5
***DO NOT MAKE THE SAME $13,000 DOLLAR MISTAKE WE DID!*** We have had a terrible experience with AHD and after trying to communicate with the office, seller, and other members of the management team we received zero help and a ton of excuses. We shopped around and got several quotes from other companies and ultimately went with AHD because we thought we were going to be treated fairly and like human being and not like a transaction. Well that changed the second you signed on the dotted line. The have no pride or care for their â customersâ aka paychecks. I have never wrote a negative review about a company before but felt it extremely important after giving them every opportunity to make it right for me and my family. You would be better off with a big box store or Pella, I honestly feel like they should be ashamed of themselves. If you are reading this review and have any questions and are considering no using American Home Design please give me a call and I will gladly speak with you about why you should NOT. The manger I was dealing with this entire time to this day has still not answered my email, extremely poor customer service. Bait and switch sales tactics. RUN!

Rating CategoryRating out of 5
quality
0.5
value
1.0
responsiveness
0.5


Kristy C.
05/2021
5.0
Everything was exceptional. In my experience, this is by far one of the best construction companies I have had in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tammy C.
03/2020
5.0
We were very pleased with the installation process. The price was more than I expected to pay but I believe that it was well worth the money. Very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Donna H.
03/2020
5.0
They were phenomenal, and I am so thrilled at how our bathroom turned out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

James C.
01/2020
5.0
Very good experience

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

James D.
12/2019
4.0
Great product, good demo, but expensive

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Cathy B.
11/2019
5.0
wonderful easy to reach all questions answered service provided faster than anticipated!!!@

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cheryl W.
10/2019
5.0
The customer service was fantastic from the salesman to the installer. I had two bathrooms done, so the installer was in my home for three days. I was very impressed that each day when he left, you couldnâ t even tell he had been there because he cleaned up everything and closed the bathroom door so you couldnâ t even tell work was being done! Personally, I felt the price was a little high, but I am thrilled with the end product!

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Kristina P.
09/2019
5.0
Harley was great to work with. Very accommodating and patient. Thanks for all your advice!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ron A.
08/2019
2.0
Poor customer service. Hard to get call backs. Did not get the correct items for new shower.

Rating CategoryRating out of 5
quality
4.0
value
2.0
responsiveness
0.5


Donald S.
04/2019
5.0
We liked what we saw from the options from the salesman. The shower replacement was done on time and top quality by the installer. Materials and selections we made were spot on and we are very pleased with the quality and workmanship. The price was spot on in comparison with other options.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cynthia W.
03/2019
5.0
Very professional installer. Protected flooring and all furniture prior to installationl.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carl W.
12/2018
5.0
Fine job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Pam R.
12/2018
5.0
I was expecting a total renovation but with American Home Design we only changed the bathtub for a walk in shower. The rest of the renovation was left for us to contend with. For the high cost I thought we would have everything completed. I am happy with the shower and the lifetime warranty on it!

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

11157 Outlet Drive, Knoxville, TN 37932

http://www.tnbaths.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed

Licensing

Licensed*

Trade License Number
27884
Trade License Locale
TN
Trade License Expiration
11/30/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

home remodeling contractor

FAQ

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Sunday: Closed

American Home Design, Inc. accepts the following forms of payment: CreditCard
Yes, American Home Design, Inc. offers free project estimates.
No, American Home Design, Inc. does not offer eco-friendly accreditations.
No, American Home Design, Inc. does not offer a senior discount.
No, American Home Design, Inc. does not offer emergency services.
No, American Home Design, Inc. does not offer warranties.

Contact information

11157 Outlet Drive, Knoxville, TN 37932

http://www.tnbaths.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed