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Advanced Heat, A/C, & Plumbing
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Our 3rd generation family business has been servicing Knoxville, Maryville, and our neighbors in surrounding counties for over 40 years. Our philosophy has always stayed the same, which is to establish a long term working relationship with our customers by offering industry leading equipment, warranties, and service at affordable pricing. We are proud to be a Tane Comfort Specialist Dealer, which means we are held to a high standard of training, continued education, service, and 100% customer satisfation.
Business highlights
Emergency services offered
Veteran owned and operated
55 years of experience
Services we offer
& Maintenance, & Maintenance. Plumbing - Installation, Heating & Air Conditioning - Installation, Service
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7767 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 1-25 of 767 reviews
Allen B.
Nov 2022
Fred & Reece did a perfect job. They were extremely professional, polite, knowledgeable, and focused on doing a perfect job. I am totally happy and would hire them again in a minute.
Luke M.
Sep 2022
I would not recommend they for anything. They have false advertisement in order to get a technician out to your house so you have to pay a service fee or to offer other services inflated in price.i called yesterday to have come out to get hydro jetting done on my drains which I was told that was something they do and there website also states that too, well the technician that came out today informed me that was not a service that they offered and that it is not recommend on residential houses. If they would have explained that over the phone I would have never had them come out. So now I am stuck paying for a service fee for them to do nothing. Well the technician offered to camera my drains which I did agree to but I felt pressured into doing it since they were already at my house. I called them to let them know what had happen and so see if I could get a discount on the service I did have done since I was lied to just to get a service fee out of me if I didn't have anything done that day. Well it took over 4 hours to get a response in which they said there is nothing they can do about it. I understand this is a business and they have to make money what I don't like is being lied to just to make that money. To me it feels like they don't care about the customer only the money
Response from Advanced Heat, A/C, & Plumbing
"[Member Name Removed], We understand your frustration. We take great pride in customer satisfaction and we are very sorry for your negative experience. We will be reaching to resolve any misunderstanding with our hydro jetting service."
Beth J.
Jun 2022
Good work a little pricey
Shane B.
May 2021
Great work
Hugh M.
Feb 2021
He got the furnace working but I call that screwing old retired people ! ! !
Response from Advanced Heat, A/C, & Plumbing
"We are so sorry that your experience with our company was less than satisfactory. We regret that you feel we have taken advantage of your situation. However, we did confirm with the technician that these charges were approved before we installed the part. Please understand that the cost also included the labor of a certified HVAC technician to replace the ignitor safely and insure that the system was operating correctly afterwards. Thank you for your feedback. It is extremely valuable to us."
Linda J.
Dec 2020
Advanced heating and air solved our problem of an uncomfortable sunroom. They offered solutions, options, and information about a great system that was new to us...the Gree mini-split. We chose the Gree. The indoor components were slim-lined and fit right in with the room. The best part is that they were whisper quiet. (Also the outdoor opponent). The technicians were courteous, knowledgeable, and efficient. Thank you Advanced heating and air for making our sunroom livable and enjoyable. Reg and Linda Jellicorse
Edna K.
Nov 2020
Went great, within first 15 minutes of looking at unit problem was determined! Within 45 minutes, or less problem taken care of, unit repaired, bill paid and he's on his way. Works perfectly now!! Tech was professional and took care not to make or leave a mess for me to clean up ?
Ronald W.
Jun 2020
Dishonest and deceitful company. Daniel came to our house to diagnose an issue with our residential water delivery system. He worked hard, but he wasn't able to resolve the problem. He assured me that I wouldn't be charged another $79 service call fee if he had to come back, so I called today to get him to return and replace the pressure reducing valve, which West Knox Utility District thought is the problem. Advanced Heat AC & Plumbing said the 10-minute fix would cost $295. So Daniel was right. It wouldn't cost $79. It would be nearly $300. Bottom line: do not trust these crooks. The many negative reviews are absolutely warranted. There are many better choices in the Knoxville area, starting with Ryan's Plumbing. Honest, outstanding and waaaay less costly.
Response from Advanced Heat, A/C, & Plumbing
"We are truly sorry that your experience with our company was less than satisfactory. However, the $295 we quoted you was the price for the repair. The $79 was for our service fee and diagnosis of issue, which would not be charged for a second visit. Please understand that we cannot lower pricing for every customer that threatens to leave us a bad review. It is unfortunate that you are displeased with our pricing and chose not to go with us for the repair. We thank you for the feedback and hope that this response could clear things up a bit."
Pat M.
May 2020
Very well.
Cindy S.
May 2020
good very satisfied
Jack D.
Feb 2020
Very well! Technician was knowledgable and had no problem responding quickly to weekend call.
Edna K.
Dec 2019
Very experienced technician. Above excleence from the initial call for service
ANGELA E.
Dec 2019
It went good ad I have them for a couple of years now.
Chris R.
Nov 2019
The technician arrived during the windows they set up. They have a text service to show you when the tech will be arriving, and even include a map of the progress. The price seemed pretty consistent with what I expected to pay. They were able to get someone out a lot quicker than I assumed it would take. They ran into some issues with draining the old tank (which was ancient), but he was able to resolve it in a timely fashion. Overall, I was happy with the professionalism, and the job done.
Chris D.
Aug 2019
I had an issue with My Ac it stopped working and had to call my warranty company, They called to set up appt for 5 days out. The tech came out he told me he had to rewire it. Well, it started working I was happy. so I thought everything was fine. It was running about 75 to 80 in my house all that month. It was pretty hot month so I thought it was normal "I have a metal roof" I got my electric bill in and it went up to around 425.00. So I thought ok. Then the next bill came in and it was over $600. I called the electric company and they advised me i was using 3 times amount of power for my house. They said more then likely its my ac unit. So I called my warranty company back and they sent out Advanced again and he said my heat strip was on all the time. The tech advised he fix it and everything was fine. Well, it was not it actually got hotter in my house. So I called again that night to set up appt. They scheduled it 5 days out. while i was waiting I called my electric company and asked how much power I am using. They said 3 times as much still over 21 amps. So the tech came back out and discovered that the heat strip was till running none stop with my AC. So basically I was trying to cool the house down and heat the house up at the same time. I called and complained that the previous tech did not do his job correctly and they did not care at all. The last tech finally fixed it but I am out a lot of money for overages on my electric bill. By the way, the electric company is going to give me a detailed report from the day they first came out to the last. They even said the day after they came the first time it tripled the next day.
Response from Advanced Heat, A/C, & Plumbing
"Unfortunately due to the nature of aging HVAC equipment multiple failures can arise. On 5/20/19 we replaced a blown transformer and all checked out well. This is a very common part to fail and has nothing to do with the heater circuit. The next call we had was some 2 months later on 7/16/19 which our lead technician found a shorted heat sequencer which was replaced. A few days later on 7/20/10 a recall was placed, our technician found a intermittent problem with the circuit board that was effected by the shorting of the heat sequencer the board was changed out and system checked out well, and again the part failure in may had nothing to do with the July failures. Unfortunately intermittent problems are very difficult to pinpoint when the problem is not happening while the technician is there. We are very sorry for the dissatisfaction of the customer and will be reaching out to resolve. Our goal is 100% customer satisfaction but unfortunately equipment failures are out of our control."
Deanna R.
Apr 2019
Once I made my decision, Advanced was super quick in scheduling, professional and productive, would definitely hire them again if I need any services they provide.
Aaron C.
Mar 2019
The work was tough because I have a lot of rock on my property and I'm on a slab but Advanced did an excellent job of working the problem and coming up with a viable solution that got our water working again, was up to code, and will be a better installation given my property characteristics. I can be confident that the work will last longer than the previous installation and if we sell our house I can confidently explain what happened and give future buyers peace of mind that the house is in better shape than when I bought it
Todd W.
Mar 2019
I have used Advanced several times for various jobs and I am always impressed with how quickly they get to me, their courteousness in solving my problem, and their focus on saving me as much money as possible. I live in an older home with several weird problems, but they always are able to help me out. I highly recommend their service.
Alex H.
Mar 2019
They did a great job. I have a rental property and was in a bind. I was completely satisfied with their work.
Charlotte W.
Mar 2019
Very prompt and professional!
Rachel D.
Dec 2018
Our technician was so excellent. He gave us an economical solution for our A/C's and went above and beyond to fix a repair when they had worked on it before and it didn't work.
Gary B.
Dec 2018
Excellent!
Michele A.
Oct 2018
The parts were under warranty and we were told we would have to just pay labor. The technician told us when he came to check it out that it would take 45 mins or so to fix, which it did. We were charged $250 for 45 mins which is a complete rip off. I will NEVER recommend them and I am reporting them to the BBB.
Response from Advanced Heat, A/C, & Plumbing
"We are very sorry for your dissatisfaction. We are on a flat rate system for repairs. This repair actually required the installation of two different parts. The flat rate also includes any warranty exchange fees that are charged by the manufacturer. Your 100% satisfaction is our top priority and we will be reaching out to you for any resolution."
Kim R.
Oct 2018
They were timely in their response and very professional. The work that occurred was over priced.
Jesse C.
Aug 2018
Very wellxxx
Licensing
State Contractor License Requirements
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FAQ
Advanced Heat, A/C, & Plumbing is currently rated 4.7 overall out of 5.
Advanced Heat, A/C, & Plumbing accepts the following forms of payment: CreditCard
No, Advanced Heat, A/C, & Plumbing does not offer free project estimates.
No, Advanced Heat, A/C, & Plumbing does not offer eco-friendly accreditations.
No, Advanced Heat, A/C, & Plumbing does not offer a senior discount.
Yes, Advanced Heat, A/C, & Plumbing offers emergency services.
No, Advanced Heat, A/C, & Plumbing does not offer warranties.