THE POOL DOCTOR & SPAS

I definitely would NOT recommend Pool Doctor to anyone, especially those needing larger services like a new pool liner + installation. Last April, my parents paid 75% of the cost for a new pool liner. This is not a small job, and the cost was a few thousand dollars. When the time finally came for the measurements to be taken for the new liner (MONTHS later and nearly all summer with an unusable pool), they measured the pool and left out the steps. The new liner came in before the mistake was realized. They had to re-order a liner and wait a couple more weeks for it to come in. Okay, mistakes happen. They came back out September 5 to install the new "correct" liner. Turned out it had been measured incorrectly AGAIN and the liner is very wrinkly. The owner acknowledged the mistake and said he was going to install the incorrect liner anyway so my parents could get at least a week or two out of the pool before having to shut it down for the season. He said, "I'll make it good in the spring." In October my parents received an invoice for the remaining 25% of the balance due for the pool liner. 25% off of this 25% had been applied as a discount for the messed up liner. My parents, of course, have not paid this remaining 25%. Would you pay anything more for a job you fronted thousands for that was done completely incorrectly? Probably not. It is nearly summer now and my parents have not heard a word from the Pool Doctor. I suppose he has decided not to make it right in the spring after all. I would highly suggest finding someone else to service your pool.

the guy shows up and enlightens me on how theyve been taking care of the former residents and that he even put in the new liner to the pool. so im thinking this guy would know more about this certain pool than anyone else. he refrained from teaching me a few important steps or procedures about hayward system (some details and setting options i was informed by someone else later). beside the fact the whole visit he seemed condescending and rude, he sent us to his shop with a sample and sold us all sorts of chlorine shock and tabs and told me how to use them. after, the pool started looking worse and turning lime green. i went back again and talked to another guy, told him what happened with another water sample, and he said it looks good just needs more chlorine. so i dump more in, had to go out of town for almost a week, and when i got back it looked like swamp water. come to find out later the pool was running off baquacil and there was even a sticker on the pump that notified it was running off baquacil. i relied on them to give me what i need with their use of high tech equipment used to test the water. so now my pool is a chlorine pool and i havent been back to pool doctors since. i have had to change seals that have been going bad and the filter sand as well as some pipes and valves. i have told everyone of my experience and feel totally robbed and betrayed by them

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I like it, because I don't have to do the pool chemical. It's just easy. If you do get a problem, you just call them, and they take care of it.

e,and quot;

Excellent as always....

As stated above these guys are great and I will never use anyone else.

My experience with them has been good. They show up on time. They do what they say they are going to do. They clean up after themselves and they go away.