Action Cooling & Heating

Our AC is not that old in fact it is still under warranty. We purchased the unit from ATC. Every summer since we have had to call them to come out because it was not cooling. This summer was no exception. We called they came out said it was something that needed to be replaced but we just had that same part replaced last year. The technician thought he had a solution it was a coil to go on the inside unit. We knew this would be a bit more expensive but if it took care of our issue and did not have to have them come out to fix something every year and just normal maintenance we thought it would be worth it The technician had to have the part ordered and told us we would get a call with an estimated cost the next day. We never got that call. About a week and half later I call them, first didn’t know the job was not complete then told me they would get back with me the next day due to the boss was out of the office, this was on a Thursday. No call I called back the following Wednesday was told would get an estimate email, was told this 3 times and yet to see that email. I guess they thought I would freak out when it was almost $1000 but I thought if it works it’s worth it. They put it in we pay. Then had to call them back out because no air through the vents at least before we had some air.. they FINALLY got it fixed and another $1400 later after fixing some of their mistakes. I just feel that under new ownership this place is shady, don’t want to give you an estimate when they say they would. Jason even said he would work with us on the bill because of all the issues but I don’t feel $1400 is working with us. Next time I have to have work done I’m just calling someone else. This is not acceptable

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