Innovative Air

Same day appointment and problem was fixed quickly. I really appreciated the full system check to reassure no other problems existed.

Very efficient, easy to deal with

Hands down best customer service I've ever had! Drew is such a respectable and well deserving of the highest possible praise for his knowledge and helping hand in getting my central heat and air up and running again in such a quick and timely fashion that no matter what I say it would positively be an understatement! Thank you so much!!!

I thought I needed a new condensate pump but they found a problem with how the pipes were installed. He replaced the pipe causing the problem and only changed me a reasonable service fee. I will definitely call them again.

Prompt, excellent installation, cleaned up every piece of scrap. Took the time to register my purchase with the manufacturer, obtaining an extended warranty period. Thank you Drue!

Very prompt, professional and friendly. Explained everything about the service.

Drew Carter in the best of the best! I needed the condensation pump (that is attached to my heat pump) replaced. He pointed out that the old pump was an incorrect pump type, and he picked up the proper pump that was needed. He also replaced a bad breaker on the outside of my heat pump cabinet. He is fast, courteous, and very knowledgeable. I have used him twice, and I won't call anyone else for my heating/cooling repair or service needs!

Responded to a repair need quicker than other options. Very friendly and respectful. Answered all my questions. Very knowledgeable. Pointed out potential problems and solutions. Work completed in a timely fashion. Very good experience. Booking for a return to do Spring tune up of air conditioning system. Only issue was he always seemed to be late but called to advise he was running late plus always called when he was 10 minutes out from arriving.

Very respectful, answers back promptly, job completed in a timely manner, left the home as clean as they found it, knowledgeable about the job they were hired to do. Was a pleasure to do business with them.

This company is Great. Drew the owner was Very concerned about my issues and was right out to do the repair. I would highly recommend them. Very Professional and Just great!!

These guys are great. They brought me a portable air conditioner unit to use while they installed mine. They are very professional and very considerate of your time and comfort. They gave me all my options to consider, and the price was very competitive. They were always on time and cleaned up after they finished. Give them a try,I don't believe you will regret it.

Is really fair and knowledgeable.

Was very responsive and completed the service quickly. Would recommend them highly! Thank you so much.

Very professional and very honest technician. Diagnosed problem and fixed very quickly. Did not tey to push any new parts or a new system. Would gladly do business with company again.

I give my highest recommendation to Innovative Air LLC and Drew Carter who replaced my HVAC system in January 2020. Drew kept me updated during the entire process (what was going on, what time he was going to arrive, any challenges, etc.). Drew and Trey were professional, courteous, conscientious, hard working, quick to respond, and attentive to all details. Answers to my questions were explained with what I could tell was complete knowledge of his profession. Their focus was on the job at my house until it was fully completed. As for trustworthiness, these guys are at the top of my list. I had to leave for an appointment and had no qualms about leaving them with access to my home. When the job was completed, they cleaned up. In fact, the area looked better than it did when they arrived. Because I did not have a second heat source, Drew brought me a loaner heater that kept my house warm. That was an extremely thoughtful gesture; but if you read other reviews, it is another example of the kind of man he is. Innovative Air LLC is a top-notch company. If you need a great HVAC company, give them a try. You will be very happy you did.

Very professional company.

did a great job was very though and professional found the problem and replaced the part quickly

Very professional....as a Banker for 35 years....I appreciate good customer service...they did a GREAT job!!!

Owner was very nice. Identified the issue and fixed the problem. Double checked his work to ensure nothing was missed. Checked the remainder of the system and advised that it was working correctly. On my first call list

Drew was great and kept us informed during the whole process. He even offered to bring me soup and vitamin C since I was sick while he was here working!

I am blown away by how nice they are. They were honest and up front and recommend the best option to save me money. They had real care with what they did! Everyone should use them.

Very good prices.

Very professional Owner, very considerate of my home and was very knowledgeable in his work. Would recommend him to anyone with HVAC issues. Great young man! Mark

Arranged with Drew, the owner. Not an emergency situation for me, but Drew worked me into his schedule the first day. No surprise charges - explained everything that needed to be checked on my HVAC system & completed the job expeditiously. Nice guy!

Drew has a great eye for detail. Very knowledgeable.