Snowden's Siding Roofing & Window Co Inc
About us
Additional contact name - Mike Higgins. family owned & operated.
Business highlights
Services we offer
Residential and commercial roofing, carports, gutters, siding, windows & doors.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
64% | ||
24% | ||
3% | ||
3% | ||
5% |
My Mother's house needed a new roof and we called Michael Higgins at Snowden's Roofing. Mr. Higgins arrived promptly for the estimate. He was very personable and told us what to expect and what he would do. We were impressed with his professionalism from the beginning. He told us an estimated price that he thought it would cost, and then told us he would contact or email us the exact estimate with a list of what was to be completed. He also mentioned a better type of shingle which was only slightly more expensive (about $80 more- well worth it, we thought). The next day Mom received an email with everything listed and the exact cost, which was what Mr. Higgins had estimated. The work was scheduled and all details were worked out. The materials arrived the day before the job was to be completed (which we were told would happen.) The roofers arrived on time, were very polite, worked hard throughout the day and cleaned up as they went. After the work was completed, Mr. Higgins personally inspected the roof to make sure everything was correct and that we were satisfied with the job.
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Contacted yet again...9/9/13 and was told Mike would contact my husband the same day, which he did not. I contacted again today, 9/11/13 and was told that Mr Higgins had discussed the problems with my husband...which he has NOT...I told her I was contacting an attorney and she basically said for me to go for it...what awesome (not) customer service. My attorney will be contacting them now!!
best we could determine, as we closely observed the entire job.
Additionally, the owner closely observed the work in progress. They
promptly addressed one additional small detail two weeks later, and we
are very pleased to recommend this company to anyone searching for a
reputable company with excellent service and attention to detail.
I just purchase a home last spring. This summer the roof was extremely hot, so I wanted to have a ridge vent installed. Since I was just having a ridge vent added to a 2-year-old roof, not too many roofing companies would even give me an estimate. Snowden's took the job, charged exactly what they said they would charge, but it was a 2-month wait. They basically said they would get to it, between other jobs because they were so busy doing other total roof replacements. Now I cann't really blame them, roofing is definitely subjected to scheduling issues because of the weather and it was a relative small job. All the same I was a little irritated that I had to keep calling to remind them. On the flip side, I also had to call them to remind them afterwards that I owed them money (they forgot to bill me). So all in all, not the most reliable scheduling, but it is a small price to pay for having quality work performed (it does look nice, and we have had two MAJOR storms since then with no problems, so I would say it was done right). I will update report- if two years from now things change.
Licensing
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