Lane Thompson Heating & Cooling

From start to finish, the Lane Thompson folks were on time, polite, professional, and communicative. They took the time to explain the whole process of the furnace installation, provide options, and keep me updated on the process. I would recommend this company, including the head office folks, the owner, the individual crew, and Tina the HVAC expert, to any friend or family member. THANK YOU, FOLKS!!!!

Tech was on time with excellent communication. Diagnosed, ordered parts, and reinstalled. Excellent work at a reasonable price.

great company

Wiring short - fixed quickly at a reasonable price.

Lisa showed up on time and let me know I had a power problem and to get power check out try to pay and she would not take money

Excellent... The service person was knowledgeable and helpful. Would definitely call them again.

Arrived on time. Checked unit and made necessary repairs. Couldn't have gone better. Will definitely use them again.

Lane Thompson was assigned by Lowes to install my new Trane heat pump, they did an outstanding job. Very professional, very thorough. Definitely recommend whether direct or through Lowes.

Tina (our technician) was extremely helpful! She was early - and performed the necessary repairs in a very professional manner. She was very pleasant and was very knowledgeable in assessing the problem and correcting it. Tina replaced the heater unit and corrected the wiring. We definitely will keep their number for future maintenance / service calls. Very pleased with the service received!

The process was smooth. The first visit was arranged to allow for an assessment of our unit, and a second appointment was required to complete the repair. Both appointments were kept on schedule and the work was done in a timely and neat manner.

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Very good.

Went very well, had everything done in an hour.

Quick thorough job, professional and friendly

Friendly and excellent service.  Technician found problems and arranged for repair in very timely fashion.  This was an excellent experience and I do not hesitate recommending Lane Thompson for annual maintenance of heat pumps.

Purchased option through AL on Tuesday, had an email at 7:55am on Wednesday asking me to call to schedule. I did so, went to voice mail - I was called back within 15 minutes. Appointment was scheduled for 2:30 pm, but the technician called about 10:30 am saying she was ahead of schedule and asked if I would like her to stop by earlier. This thrilled me, as we have two dogs who'd had a rough night due to the heat. Technician arrived at 11am and promptly figured out what the issue was. She helped step me through the process and gave me some pointers for the future. As this is my first home, this information was invaluable. She made sure to thoroughly check all potential pain points, which I very much appreciated. I could wish that the unit didn't use an old refrigerant that's being phased out and so is expensive and will become more so as time goes on, but that's not something LTHC has any control over. All told, I found them to be personable, professional, and knowledgeable. I would absolutely hire again, and probably will come next spring to do a once over.

One of the best experiences I have had. Frank worked with me to select the best option for my home. He registered the warranty of the products with the company on my behalf which was great, Very knowledgable of products and services after the sale! Instillation Technitians were fantastic and took great care with my home, cleaning all debris and material after days work. Give this company a look if you want complete satisfaction.

Units were determined to be in proper working order. No repairs required.

Excellent. Frank Lane and his crew were both friendly and professional. The installation went without a hitch. Highly recommend them.

The technician was prompt, thorough, and professional. Very well pleased with all she did and the recommendations she made. Was very knowledgeable and feel she gave us honest advise regarding our heating and cooling problems. Will definitely use again.

They are AWESOME!!!!! This is the 4th year I've used them, and they are the BEST!!!! I highly recommend them to everyone!!!! You won't find anybody better!!!!!!!

Great. Had to wait a bit to get on there schedule, but they did a great job...

So happy I called this company; Angies List comes through once again! The technician Franklin was on time, very polite and knowledgeable. It did not take him long to figure out what the problem was and fix it. He replaced a bad switch and made sure he did not detect any carbon monoxide leaks. Would definitely recommend and will use this company again.

unknown

Excellent. Very professional. Technician knew exactly what she was doing (Tina...she is beyond knowledgeable). They gave me a couple of options for repair with an estimate and final price was true to the stated cost. Repair was made the same day as the service call. I am the second owner of the unit and they even checked the warranty for me.