Central Heating & Air Conditioning Co LLC

We have no problem with them.

I'm going to repeat this in the review for the other player - Tri-Cities Air Conditioning as they both play a role here.  I'm unable to give a complete review for either as they are both pointing fingers at each other but here is how the story goes. I bought two new Trane 15 SEER heat pumps in 2010 from Tri-Cities A/C for $12,000.00 (new pumps & air handlers installed). A couple of months ago, the upstairs unit went out.  I called the seller and they told me it would be three days before they could get to me.  As it was beastly hot, I called Central Heating and Air Conditioning. They came right out and the repairman saw that the drain had failed, the drip pan had filled triggering the kill switch shutting the uit off (to prevent it from overflowing and flooding my house). He drained the pan, checked the line (and corrected another issue) and charged me a fair price.  A couple of weeks later, the unit shut off again.  Same repairman came out and dug deeper.  He said there was a cracked drip pan that was inhibiting proper drainage and said it needed to be replaced. he ballparked it at about $300. He attributed it to a screw overtightened during manufacturing or installation. (His boss later told me the pan was under warranty so he would only charge me labor - $140.)
I called the seller and said that if it was wear and tear, its on me but if its an installation or manufacturing issue, its on them.  They sent someone right out (no, I did not have to wait three days then) and that guy said that the pan was broken, it was a "recent" break, and that it appeared to be from some sort of impact (translated - he suggested that the other repairman broke it). I told him that the other guy said it was about $300 and he said I should have them do it because if Tri-Cities A/C did the same job (pan replacement) they would charge me 3 to 5 times as much for the same job).
Not knowing who was at fault or why I could only get it fixed and worry about the rest later.  I hired Central to do the job and the same repairman came back with a new pan and installed it for $140 (his boss said the pan was under warranty). The fix took less than two hours and my A/C is working great.
A lot of this from both sides doesn't make sense to me:
     Why would Tri Cities A/C charge up from $750 to $1500 to install a new pan which one guy from Central was able to do in a couple of hours for $140?  Uless you're a forensic A/C repairman, how do you tell a break/crack is from "impact" and that it looks "recent?"
     How is a drip pan "under warranty" when I did not buy an extended warranty and the manufacturer's warranty expired two years ago? Why would it take an overtightened screw three years to break a pan and inhibit drainage completely?
Bottom line, my A/C works great now and I had it done by Central for a LOT less than what Tri-Cities A/C told me they would charge me for same work. How I got to this point, however, is still a bit of a mystery.

Quick and easy.

The repair person phoned to let us know he was on the way.  He was very professional and courteous. The motor was blown in the unit.  He first replaced the capacitor to showed that it was getting the amps but the motor wasn't starting.  He then left to see if they had one at the shop.  I assumed he would have to order one but he came with one and fixed it. When he fixed it he went outside to double check the outside system. This was all within a 2 hour time frame. When everything was complete he went out to his van to fill out the paperwork.

I've used Central Heating and Air for at least 9 years for preventitive maintenace and to purchase 20" by 30" by 4" replacement filters for the two Amana units. After paying $105 for this service call, it may be time to use Angie's List to select a different Heating and A/C provider for future work.

They did quite well.  They came on time and installed it well.  We’d recommend them.

They did my entire home about seven years ago.  Their responsiveness was very quick.  They don't over charge.  They do reservedly a thorough job and that's why I keep going back to them.

The guy who came here was Robert Doss and he got everything resolved. I was pretty happy with him. He wasn’t the owner but just an employee but he seemed very knowledgeable and very friendly. First of all I called them at 8’o clock in the morning and I got somebody instead of answering machine and they said that would try what they could do. They got back to me within two hours and scheduled an appointment afternoon and showed up in the afternoon. I called another company and I got answering machine and they called when this guy was already here.