Camp Ruff-N-More

Firstly, I have to confess that I have never written a negative review in my life- not of a product or customer service experience, and definitely not of a company. But, after our experience with Camp Ruff-n-More I feel compelled to make a statement because our encounter was extremely disappointing and unprofessional. Since we moved to Johnson City last year, our dog has been an active and frequent visitor to "camp," both for daycare and extended boarding. Because he appeared to be happy after he visited (often tired from playing), we were willing to overlook the pungent smell of the facility, the overcrowding, and the unfriendly staff members. Unfortunately, at one point, our dog was even injured because the fence was short enough that it proved jumpable for mid-sized dogs. That should have been a sign. However, up until this week, every time our dog came home from Camp Ruff-n-More we were told that he "had fun" and "did good." So, we attempted to shrug off our complaints and move forward. But, the worst and final incident took place this week. A staff member, Alicia, asked that our dog not return to "camp," because he apparently got into two altercations with other dogs while they were entering/leaving the play area. I was shocked, disappointed, and confused to hear this, especially because the behavior was so out of character and unprecedented. We utilize the Johnson City Dog Park frequently and our dog has been boarded in numerous other facilities without incident. I took this charge very seriously, and wanted more information to pass along to our dog trainer. But when pressed, the staff member could provide no additional information- none. Apparently, our dog had been demonstrating "increasingly aggressive behavior" that proved concerning. This was news to me- there had been no mention of this during our frequent visits, no documentation, no phone calls, no specific information or examples. I will admit that the visit prior, Alicia off-handedly commented that he had "snapped" at a larger dog, but she did not express concern or "warn" us that the incident was problematic. The encounter seemed relatively normal. When I went to pick my dog up for the last time, I encountered further frustration and unhelpfulness- she "did not know" the answer to my questions because she "was not there" when it happened. After half a year of patronage, our dog was dismissed because of an incident for which there was no forewarning and without satisfactory explanation. I understand and appreciate the need for safety, but as a loyal customer and attentive dog owner, I also feel that the way the matter was handled, explained, and rationalized was unsatisfactory. Honestly, at this point, I am happy and relieved that we will no longer be using Camp Ruff-n-More. If you value honesty, knowledgeable pet care, friendliness, and professionalism- this is likely not the place for you or your dog.

I think they pay attention to the dogs.  They immediately recognized my big dog was older, stationary and quite gentle.  So, they put her in with my little dog, in the little dogs' kennel.  I think it made both dogs happier.  I didn't ask for this, but it was really great.  When I have picked up the dogs, they see very normal.  Not traumatized or clingy.  

unknown

They asked if we could bring her for a few hours so they could observe her and make sure she wasn't aggressive and that she enjoyed it.  When we picked her up you could tell she had a blast and slept all night she was so worn out!  We dropped her off the next morning on our way out of town and picked her up the next night.  Everything went so well that we booked our summer vacation for 2015 with them already.

Excellent and professional staff. Really like what they do and it shows.

Everything went great, we used the location on stone drive in kingsport. Our dog has a lot of energy, and this place is perfect for her. They let her play with all of the other dogs several times a day and have a backyard for the dogs as well. It is very reasonably priced for the day and overnight. We loved this place so much we have already booked them for our next trip out of town.

Corey and staff are great!

Fergie loved the place. The first day we dropped her off, she thought she was going to the vet and was a little skittish, but the next time she ran right in, ready to play with the other dogs. At the end of her stay, they bathed her and washed her bed (the latter with no charge and without us asking). The place is clean and they clearly love the dogs. I would go back anytime.

I've used Camp-Ruff-n-More numerous times after struggling to find a professional and trustworthy kennel. Very pleased with their attention to my dog and their responsiveness. Never a bad experience. They crate the dogs at night, which I prefer. And have them separated by age and activity level during the day - with a play area inside and a large fenced-in area outside. They are a bit pricey, but for peace of mind, well worth it.

We just moved to the area about 4 weeks ago and both needed to go out of town for our work. We needed a good, reliable, and trusting place for our 9 year old dog, Angel, to be boarded overnight for a couple of nights. Corey was very open to me coming to preview and tour the facility, as well as welcoming of Angel staying there for a few hours to see how she integrated into their systems, and interacted with the other dogs. After her preview we decided to use them for her stay and we were very pleased!