We found Brown's Hardwood Flooring on Angie's List. Their reviews were very positive, which strongly influenced our decision to contact them. We had a somewhat unusual situation, in that our kitchen hardwood floors were in pretty bad shape, but the rest of the floors were not. Unfortunately the flooring was continuous, so we knew it was going to be difficult to refinish the kitchen floor only and get it to match at the intersection with the rest of our floors. We contacted Ricky and scheduled an appointment for him to look at the problem and give us an estimate. I asked him if he could find an intersection point to use and then refinish the kitchen floors only, since the rest of the flooring was in pretty good shape. He was very reluctant to do this. He explained that stained floors change colors over time due to traffic, sunlight, oxidation, etc., and it was almost impossible to match an old finish perfectly. I pushed him to try, and he agreed, although he said he could not guarantee a match. We decided to go with a provincial stain that seemed to be the best match. The process involved considerable sanding. His equipment is equipped with vacuum devices which really do keep down most of the dust that has been common with hardwood floor refinishing in the past. The dust really was not bad in the house during the process. After sanding had been completed, the stain was applied, and then a coat of polyurethane finish. This was allowed to dry and cure overnight. This coat was sanded slightly and then a waterborne polymer coat was applied. This coat dries and cures more quickly and, after again sanding slightly, a second coat was applied about 4-5 hours later. The floor looked wonderful when this process was completed, but unfortunately, as Ricky had predicted, there was a visible difference where the old floors and the refinished kitchen floor met. We decided to have Ricky come back and do the rest of the floors in a similar way. He came back about five weeks later to meet our schedule and repeated the process on the rest of the flooring. The first refinishing of the kitchen floors only was completed in two days. The rest of the house required four days to complete when he came back for the second visit. The match between the kitchen floors and the rest of the flooring is perfect. The junction of the two jobs is imperceptible. We found one hardwood flooring board in the kitchen that had a thin loose veneer in it after the job was completed. Ricky and his crew were able to use Superglue to cement this back to the board. However, Ricky said if this did not hold, they could replace the board at a later time. He provided me with three finished boards to keep if this needs to be done in the near future. He said they would return to do this at our request. Overall, we were very pleased with their work. They are very customer focused and pleasant to deal with.