Baskett's Repair

Anthony and his crew have helped us MULTIPLE times over the years with our American Home Shield warranty. I cannot express the kindness, respect, and integrity they work with. The job is done. The communication is excellent. And I feel completely comfortable having them come into our home. He is a kind grandfather of kids and his nephew works with them. That stands out above so much else! I feel like I know them.

Anthony and his team are always amazing to work with very reliable and trustworthy and easy to work with, I would give more than 5 stars if possible!

Everything was EXCELLENT.

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I have already I would not have them back at my home as a contract of AHS or if I was looking for repairs on my own.

We have a home warranty.  They contract with Baskett's Repair.  I have dealt with them in the past through the AHS warranty and they have done a decent job.  This past time, however, there have been several problems.  Our heat went out and they came very quickly to do an initial analysis of the problem.  It took them a couple of visits to figure out what the actual problem was (during which we were very cold) and finally ordered us a new furnace.  We had multiple scheduling snafus setting up the installation, a couple of times when Baskett's claimed they had called me when I have no record on my cell that they did.
 
Finally, over a month after our initial issue, they came to do the installation.  All seemed to go well. However, about a month later, the ductwork they installed to connect the new furnace to the existing ducts fell off.  We had a very hot closet and a very cold house. We called and left a message for them, then again 2 days later. They did call us back and were very nice, but refused to come back out to fix it unless we went through the home warranty.  They were not sure if they would have to charge us or not for the service. 
As of yet, they still have not fixed their own error and may charge me to do so.  They also could not come the day I finally talked to them and could not tell me when they would come out.
They are very nice, but the bottom line is it's been 3 months without a furnace that works/ works well.

They are very prompt and explain everything in great detail to us.