Haskins Heating & Cooling Inc

WHATEVER YOU DO -- do not use this service. A worker came to fix our A/C unit and de-freeze. They did not ensure the pan was in plance so water damaged 2 floors, including flooding through the kitchen ceiling. The owner called and told me they would not service the house any longer and offered no compensation. They did not even offer a free service period. The damage is in the thousands $$. The owners name is Cliff Haskins

Gas leak diagnosed in Spring; decided to wait til Fall to install new gas valve. Appointment was promptly scheduled for first call in a.m. next day after calling to schedule. Technician was 35 minutes late. Worked efficiently and answered questions thoroughly. Have used Haskins in past and have found them to usually be lower in cost than competitors. Offer Senior discount, which can be significant depending on total price, and it is a positive for a business to think about us Seniors. $378 was cost after Senior discount and greatly appreciated. Will call Haskins again if needed.

Don came out the first time, right on time, professional and friendly. He replaced the capacitor, fan shroud and motor. The unit stopped cooling a few weeks later, so I called them back. Robert came out the second time, right on time, professional and friendly. He checked it out and discovered the motor was bad. Haskins replaced it free of charge. The unit is cooling as good as ever, running great so far.

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Project went well. Technicians Rod and Robert were scheduled to arrive at 9am and were in the driveway a few minutes prior. They were polite and professional and completed the job as stated in the contract.
My two old compressors outside sat on one concrete pad, which was inadequate in size to accommodate the new compressor. They brought a pad for the new compressor being installed, and agreed with me that leaving the old unit on one giant pad looked ridiculous. One technician went back to the shop and got another appropriately sized smaller pad for the old unit and put it in place. Replacing the pad under the old unit was not in the agreement and they gladly did it at no extra cost to me. They also had attention to detail, as the pads are square to the house and lined up nicely.
Upon removal of the old furnace and blower housing in the attic, Rod noticed the pan that the old indoor unit sat in wasn't even a real pan at all. The previous installers some 14 years ago grabbed a sheet of galvanized steel, bent all four edges attempting to fabricate a pan and set it in place. I'm all for repurposing materials, but that's just wrong. Rod and Robert stopped by the shop on their lunch break, retrieved an extra, and installed a true pan. Again, another step making it right at no extra cost to me. 
They were mindful of my shrubs and landscaping, cleaned up after themselves, and even raked out the mulch around the compressors to tidy things up. Fantastic.

unknown

Awesome experience would use again

After dealing with another authorized Carrier dealer who said he knew my unit, I was ready to throw in the towel.
This sounds like a soap opera but it is true. Please read entire review.
We replaced our old HVAC unit in 2007 with a Carrier Hybrid Unit, (For those not familiar, these units combine the best of Heat Pumps and Conventional Propane heating units. Below a certain temperature a Heat Pump is inefficient and uses huge amounts of electricity. At a predefined temperature the Heat Pump stops and Propane is used for heating)  We had some
problems with the unit just after the flood here in Nashville. The technician who worked on the unit said a part that was needed for the correct repair was not available due to Carrier supplying so many replacement units to homes that had been flooded.  He spoke with the Carrier Corp and they provided a temporary fix to the problem. The technician said he would get back to me when the back log had finished and the part was again available.  The unit seemed to be working properly and we forgot about it.
The original company who sold and serviced the unit went out of business. We had our unit serviced by a company whose name sounds like dog but they always wanted to sell another unit of gas.
After searching we found another Authorized Carrier dealer who came and service our unit for a year or so.  Let me point
out that this unit also had a thermostat that would do everything but your dishes. When I contacted the new company they said they were familiar with this thermostat and knew how to work on my unit.
Near the end of November 23, 2014 the thermostat was saying there were errors with the unit and to call a service rep. I called the people who said they were familiar with the Unit and thermostat and after a 300 dollar bill they left. My thermostat meanwhile kept saying there were ignition errors and there was a smell of gas near the unit outside.
I then called Haskins. Their rep said he was familiar with ALL parts of our installation. He showed me the over 200 ignition errors that had occurred in a 2 day period. His examination also pointed out that the board that controls the unit was not working properly (remember the jury rig??) and the fact that our burners needed fixed. Since the Warranty had expired on the unit we decided to replace it. EVERYONE who came to our house since installation and for maintenance has been professional, polite, and punctual.
Here is the kicker. We live less than 3 miles from Haskins Heating. In my warped thinking I pictured them as a Hole in the wall company that doesn?t know anything. How wrong could I have been? I find out the previous company who serviced our unit had less than 5 employees and Haskins has more than 15.
I would unreservedly recommend this company to anyone havingconcerns with their HVAC needs.
Bert Copeland

Good service. Install crew was great and very friendly. Salesman was nice and communicated frequently.

the regular part of the inspection went fine, but the guy stated he needed to add freon and that he did not know where it was
leaking out at and that i had several options.  I thought they were all expensive options.  the one options was $1000
i said no ;then, he said he could put some easy seal in it for $300
and put some freon in it for $85
i agreed to it then he came back and said he needed to add more freon for exttra 189.00
he did mention that he may have to add more earlier that he could not predict how much freon it would need
my final bill $733.90
i was fine paying 159.90 for the two units inspection but i feel like i was price gourged on the freon and the work that was done
i have been priced gouged before from previous heating and cooling people.  The unit was made in 2006
i know whats next try to add a compressor then after that try to get me to buy a new unit
i just want a honest person working on my unit charging me a fair price.  The customer service people on the phone are
very nice. I told them I will not be using them any longer and i told them why.  she said she was sorry. I really like the service guy 
Rod that works there,  he could not make it,  a guy name bruce came inste3ad;  I think if i had rod came this would not had happenned.
i discussed this with a friend of mine and feels like they charged me too much. I thought it was high too but i thought well i will go ahead and do it they are all ready here. but you live and learned.

I am very happy with the employees and the work that was performed. from the initial phone call to the completion of the job, every step was clearly communicated and done just as described. The sales guy was extremely professional, courteous, and always on time with a phone call prior to arriving. Compared to multiple other companies the price was extremely comparable, I felt the quality of work described in the quote went above and beyond any of the other companies. I'm a critical reviewer and to give Haskins all A's speaks of their excellence as a company.

I had Haskins take a look at my brand new unit . It had just been installed by another HVAC company a few months before and was grossly undersized (at least for the super cold winter we had). The house was 52 degrees inside with the backup heat going full blast. I simply didn't trust the former installer to tell me if the unit was working as it should. I waited until warmer weather because supposedly it is hard to accurately charge a unit in freezing weather.
Haskins came out on the $59 tune up deal and spent a lot of time analyzing the situation. The heat pump (with gas "backup heat" was not fully charged . They added the proper amount of "freon" (or whatever it's called now)  and the heat pump now worked as it should. Of course the cost of the freon wasn't included in the $59, but the price they charged for it was very fair. I wouldn't hesitate to call Haskins for future work on my home or the several rentals I own.

To start this off this was my first experience with Angie's list or any of the providers.
I brought a voucher for the "$59 for a Seasonal Heating OR A/C Tune-Up!" from Haskins Heating & Cooling Inc on 01/07/2014.They promptly responded the same day with the following message:
"
Hello Stephen can you send us your phone number so we can call you to set up time for us to do your tune up.
Thanks!
Cliff
"
Within 20 minutes I had responded with both my work and cell number.
On 01/09/2014 I messaged them again with my contact information without a response or call.
On 01/20/2014 I messaged them again with the following:
"
Hey Cliff,
It's been 13 days since I sent you my phone number the first time, just wondering if you guys are going to call or not.
If not, Please let me know how i can get a refund so I can find someone else to look at my HVAC.
"
On 01/23/2014 and I have still not heard from anyone from Haskins Heating and Cooling so I send in a ticket to Angie's list.
I received an email from Angie's list within an hour apologizing and saying they will get a hold of Haskins.
Later that day I get a call from Haskins on my work phone when I am out of the office and I call them back as soon as I hear the message.
My call goes to voice mail and I leave a message letting them know i am free all weekend and would like them to call me back when they get this.
2 Weeks later and still no return call so I call them again.
This time i get the secretary and ask to speak to Cliff (who messaged me the first time I bought the voucher), She says he is busy and asks what I need. I tell her the issue and she gets him right away.
He apologizes repetitively and says this has never happened before.
He then gets someone to go to my house the same day and says he will be there at 10:30. The technician didn't show up until around noon. 
The Technician was there for over 3 hours and told my wife there was close to $800 of replacement parts that were needed, this was a tune up mind you.
I told her to tell him that we were fine and didn't want to have anything replaced at the time, the technician then tried to pressure my wife saying if he had to come back it would be a $70 dollar charge on top of repair fees.
She declined again and he left.
I later had someone else come look at the HVAC to verify his repairs were required or not.
You can find their website here. http://www.estesandcainhvac.com  ( I will never use anyone else now)
When Jim came and looked at the HVAC unit we found out two things.
1. The Technician from Haskins Heating and Cooling DID NOT do the tuneup i paid for.
2. The repairs they said i needed were 100% false.
-----Both things explained below.-----
-When we took the cover off the HVAC unit and the internal coils were brown, almost black. (the lady who lived in the house before us smoked heavily) This should have been cleaned when the tuneup was performed.
When Jim was done with the tune up the internal coils were almost spotless and the stuff that came off the coils looked like motor oil...
-The Sequencer that was dead and "needed" to be replaced was not dead and did not need to be replaced. The short (6 inch wire) that connected it to the electrical was laying on the bottom of the electrical cabinet and I saw it right away without having to be told by anyone.
This was fixed by added a new 6 inch piece of wire and my sequencer was magically working again (which saved me 400 - 500 dollars to "fix" it)
-The connector that was "pitted and needed to be replace ASAP" had very little wear on it at all and Jim said it was in better shape then most he had seen that were even close to that age.
If someone (me) who has never worked on HVAC can look at the "necessary repairs" and see that they either:
1. Don't need repair and they are just trying to get money out of me.
or
2. Don't know how to do their own job and making a guess.
-----Bottom Line-----
This was the worst customer experience I have ever had.
I will never use Haskins Heating and Cooling, nor will I recommend them to anyone, ever.
The day I called Estes and Cain, I talked to Jim Estes himself and the next day he was at my house.
He is one the the most honest people I have met, and he walked me through everything he was doing it as he was doing it.
I signed a service agreement that first day I met him and it only costed me about $135.
If you live in the Hermitage/Mt Juliet or surrounding areas, Give Estes and Cain a call (615-603-7903) instead of the Con artists at Haskins...
Sorry if I sound a little bitter, but I hate being ignored for a month and a half, and then told I need almost $800 worth of repairs that are BS.

They were good. They look at it and there was no problem. They were their neighbor’s choice. I like the way it is. I think they have a pay break.

It took them 3 days in the dead heat. They were messy with nails everywhere.

I called Haskins about 8:15 on Friday night and told Rod that one of the 2 burners in my gas heating system was not burning, and that the excess gas was exhausting out of the vent. He had just finished one job, and was at my house within 20 minutes. He inspected the system, explaining to me along the way how it worked (which I really appreciated!), and ended up just cleaning the orifices in the supply line. I had shut the unit off, and when he arrived it functioned properly. He was nice enough to inspect the unit and test it several times before he closed it up. Rod was very professional, courteous, polite, and an interesting person to talk to. I would absolutely recommend Haskins/Rod, and will call them again when needed.

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unknown

Excellent service.  Always prompt and reliable.  Estimates for service are reasonable compared with other service providers.

As anyone with a home more than a few years may have learned, a number of regulations effecting the type of freon your HVAC uses has made it cost prohibitive to simply top off the freon and replace any leaking coils.
The gentleman who came from Haskins was punctual and courteous.  He explained in simple terms what my options were though both had significant costs - one greatly so (i.e., replacing my HVAC with a new system).
The price they quoted was the lowest of three that I received for the project.  In retrospect, I should have followed with them for more questions after I consulted with several other companies.
Though I eventually went with an other company, I called Haskins back following an issue I had with their competitor and they were completely helpful.
I would not hesitate to contact them again or to recommend them to a neighbor or family member.

The technician was professional, competent, punctual, and friendly.

They have been very good and we have not had any problems with them. We have always had prompt service. So far, the technicians have not said that we needed a bunch of unnecessary work done on our unit. Haskins has been very good. The price is to have four units serviced. They come out, schedule us and they are on time. Whenever they are going to do stuff, I ask questions and they have never gotten smart with me. They do not have a problem with it. They are a very reliable company. They are comparable in price. I will continue to use them.

We have been using this company since we moved to this home in 1993. Over the years they have installed several replacement and upgraded systems. The same technician has been servicing our equipment this entire time. Our dogs even remember him when he comes back every six months.