Haskins Heating & Cooling Inc
About us
Additional phone number - (615) 384-9506. 30 yrs in business, 10 to 15 employees, $ 69.00 service charge, free est, on A/C replacment of equipment. Local owed & operated. 100% Satisfaction Guaranteed!
Business highlights
Services we offer
Repairs and replacment to air conditioning and heating equipment, duct system repairs & replacments., gas piping, replacment of water heaters and venting, sheet metal febrication
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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89% | ||
0% | ||
4% | ||
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7% |
My two old compressors outside sat on one concrete pad, which was inadequate in size to accommodate the new compressor. They brought a pad for the new compressor being installed, and agreed with me that leaving the old unit on one giant pad looked ridiculous. One technician went back to the shop and got another appropriately sized smaller pad for the old unit and put it in place. Replacing the pad under the old unit was not in the agreement and they gladly did it at no extra cost to me. They also had attention to detail, as the pads are square to the house and lined up nicely.
Upon removal of the old furnace and blower housing in the attic, Rod noticed the pan that the old indoor unit sat in wasn't even a real pan at all. The previous installers some 14 years ago grabbed a sheet of galvanized steel, bent all four edges attempting to fabricate a pan and set it in place. I'm all for repurposing materials, but that's just wrong. Rod and Robert stopped by the shop on their lunch break, retrieved an extra, and installed a true pan. Again, another step making it right at no extra cost to me.
They were mindful of my shrubs and landscaping, cleaned up after themselves, and even raked out the mulch around the compressors to tidy things up. Fantastic.
"Thank you so much for your Business (Removed member name) and thank you for your comments! Have a Blessed Day!"
"(removed member name) We do thank you for your business and thank you for your review."
This sounds like a soap opera but it is true. Please read entire review.
We replaced our old HVAC unit in 2007 with a Carrier Hybrid Unit, (For those not familiar, these units combine the best of Heat Pumps and Conventional Propane heating units. Below a certain temperature a Heat Pump is inefficient and uses huge amounts of electricity. At a predefined temperature the Heat Pump stops and Propane is used for heating) We had some
problems with the unit just after the flood here in Nashville. The technician who worked on the unit said a part that was needed for the correct repair was not available due to Carrier supplying so many replacement units to homes that had been flooded. He spoke with the Carrier Corp and they provided a temporary fix to the problem. The technician said he would get back to me when the back log had finished and the part was again available. The unit seemed to be working properly and we forgot about it.
The original company who sold and serviced the unit went out of business. We had our unit serviced by a company whose name sounds like dog but they always wanted to sell another unit of gas.
After searching we found another Authorized Carrier dealer who came and service our unit for a year or so. Let me point
out that this unit also had a thermostat that would do everything but your dishes. When I contacted the new company they said they were familiar with this thermostat and knew how to work on my unit.
Near the end of November 23, 2014 the thermostat was saying there were errors with the unit and to call a service rep. I called the people who said they were familiar with the Unit and thermostat and after a 300 dollar bill they left. My thermostat meanwhile kept saying there were ignition errors and there was a smell of gas near the unit outside.
I then called Haskins. Their rep said he was familiar with ALL parts of our installation. He showed me the over 200 ignition errors that had occurred in a 2 day period. His examination also pointed out that the board that controls the unit was not working properly (remember the jury rig??) and the fact that our burners needed fixed. Since the Warranty had expired on the unit we decided to replace it. EVERYONE who came to our house since installation and for maintenance has been professional, polite, and punctual.
Here is the kicker. We live less than 3 miles from Haskins Heating. In my warped thinking I pictured them as a Hole in the wall company that doesn?t know anything. How wrong could I have been? I find out the previous company who serviced our unit had less than 5 employees and Haskins has more than 15.
I would unreservedly recommend this company to anyone havingconcerns with their HVAC needs.
Bert Copeland
leaking out at and that i had several options. I thought they were all expensive options. the one options was $1000
i said no ;then, he said he could put some easy seal in it for $300
and put some freon in it for $85
i agreed to it then he came back and said he needed to add more freon for exttra 189.00
he did mention that he may have to add more earlier that he could not predict how much freon it would need
my final bill $733.90
i was fine paying 159.90 for the two units inspection but i feel like i was price gourged on the freon and the work that was done
i have been priced gouged before from previous heating and cooling people. The unit was made in 2006
i know whats next try to add a compressor then after that try to get me to buy a new unit
i just want a honest person working on my unit charging me a fair price. The customer service people on the phone are
very nice. I told them I will not be using them any longer and i told them why. she said she was sorry. I really like the service guy
Rod that works there, he could not make it, a guy name bruce came inste3ad; I think if i had rod came this would not had happenned.
i discussed this with a friend of mine and feels like they charged me too much. I thought it was high too but i thought well i will go ahead and do it they are all ready here. but you live and learned.
"[member name removed] Thank you for your comments we very much appreciate them, and your business! if there is any thing you need from Haskins Heating & Cooling please let us know it is our pleasure to serve you. Cliff Haskins"
Haskins came out on the $59 tune up deal and spent a lot of time analyzing the situation. The heat pump (with gas "backup heat" was not fully charged . They added the proper amount of "freon" (or whatever it's called now) and the heat pump now worked as it should. Of course the cost of the freon wasn't included in the $59, but the price they charged for it was very fair. I wouldn't hesitate to call Haskins for future work on my home or the several rentals I own.
"Dear [member name removed], I am very sorry that we did not meet you expectations in the removal and installation of your entire duct system and New Heat pump system. We definitely want to be sure we do a high quality job and don't want to rush through a job when you are making such a large investment in your home. It is our intention to make sure that your duct is removed in the neatest manner possible and installed in a manner in which will last for many years to come, and that the duct system is installed air tight with no leaks. I am also very sorry that our techs left anything at all for you to clean up this is not how we want to do business. Our techs are usually very conscious about taking great care of your home. I am very curious to know why you did not call us back if you were unhappy with the installation, and why it took so long to do a review since this job was installed July 23, 2012. Your complaint was made March 13, 2014. nearing two year after the installation. Please except our deepest apology, and I hope we can make this up to you in some way. I will have my dispatcher send you a free 1 full year service contract to maintain your system for the next year."
"[member name removed], Thank you for your comments about our company and Rod, he has been with us a long time and is one of our top techs. Please lets us know if we can help you and your family in anyway in the future. Thank you for your business. God Bless ! Cliff Haskins"
The gentleman who came from Haskins was punctual and courteous. He explained in simple terms what my options were though both had significant costs - one greatly so (i.e., replacing my HVAC with a new system).
The price they quoted was the lowest of three that I received for the project. In retrospect, I should have followed with them for more questions after I consulted with several other companies.
Though I eventually went with an other company, I called Haskins back following an issue I had with their competitor and they were completely helpful.
I would not hesitate to contact them again or to recommend them to a neighbor or family member.
"Hello Member, Thank you for your report back, we read them all and that help us to make sure that we are meeting all of our customers needs. Cliff Haskins"
"Thank you for your report back, we read them all and that help us to make sure that we are meeting all of our customers needs. Cliff Haskins"
"Thank you for your report back, we read them all and that help us to make sure that we are meeting all of our customers needs. Cliff Haskins"
"Thank you for your report back, we read them all and that help us to make sure that we are meeting all of our customers needs. Cliff Haskins"
"Thank you for your report back, we read them all and that help us to make sure that we are meeting all of our customers needs. Cliff Haskins"
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