Woodheat Specialists, Inc DBA:The Chimney Doctors

"We are sorry that this gentleman had such a bad experience with our company. He is correct that the guys weren't as prepared as they should have been when they got there. However, there was a reason. The guys truck broke down that morning & they had to swap everything to another vehicle. They missed getting the hammer drill swapped over. That was our fault. However, we did not volunteer to come back on Sunday. The gentleman pretty much demanded that we return on Sunday. We service all of West Tennessee outside of Memphis, & some there also, beside a small amount of a few other states. We are the only ones around, so we get very very backed up this time of year. We do not have as many crews working for us this year. It is very hard to find people that you can trust to send into peoples homes & that we can get trained properly to ensure that the work is done right. That crew has been working 6 days a week for the last 2 months. I think they deserve 1 day off a week! When the gentleman called the office, all 3 times, he was told that we would have to schedule a new time to come down there because we are still backed up through the end of January. Also, we were concerned about doing the other work for him after we talked to him again. He was very demanding about wanting thimbles taken out & the brick fixed back so that you would not be able to tell that there had ever been thimbles there. That is next to impossible to do. And, that is what we told him. We told him we could not guarantee that kind of look. We are not brick masons! He was only charged for the chimney sweep that we did. That is all he paid for. There is nothing for us to refund to him. We would have only charged him for the other work after we completed it. When he called to schedule the job, we informed him that an insert sweep in Selmer was $245 & that we would have to charge for the other repairs by the time it took us to complete it. That type of work is not an exact science. We can never tell exactly how much time it will take. Sorry, we have been in this business for 37+ years, we have not been able to figure an exact price for that type of work in all this time. There are just too many variables. I am very sorry for the distress that we apparently caused this gentleman. There was nothing intentional about it. We are a small family business. That is all we have ever been. We do try to get to all of our customers in as timely a manner as we can. However, as I said before, we getting schedule way ahead this time of year. And, this year has been exceptional. We have been backed up 4-6 weeks ahead since October. We really did intend to finish the work for this gentleman when we scheduled it. I know it is no excuse, but, sometimes "snafus" happen. We really appreciate all of our customers being willing to work with us & allow us time to fix our problems when they happen. We have not been back to Selmer since that day. We are scheduling a day in Selmer the second week of February. However, as I said, I am not sure that we will ever be able to satisfy this gentleman. And, if we cannot, we would rather just let him get someone else to fix the brick for him, who could do the job as he expects it to be done."

"Thank you for the good review! We truly appreciate being of service to our community!"

"Thank you so much for that nice review! We are just a small family business. But, we do our very best to treat every customer as professionally & also as much like family as we can."

"I am very sorry that we did not get back with you when we were supposed to. It is no excuse, but, that was right in the time when our building where we were located was pulled out from under us. We had been renting for a long time & they gave us 2 months notice to be out. We had to find another building & renovate it & get moved all in July & August of that year. So, so, sorry! If you decide to give us another chance, I promise we will do better! Thank You!"

"Thank you so much for your response. We are so sorry that there was a mix up in getting the correct cap. The first crew were told that they need to be more accurate in their measurements. We came without calling because we happened to have a little extra time one day and decided we would try to get your job finished up. Sorry we didn't contact you, but since it was all outside, we decided to go ahead & get it finished up while we had a little time. If we can be of any further assistance to you - please feel free to call. Thank you!"

"Thank you so much for your kindness & good rating. We really do try to be on time & not reschedule if at all possible. But, as you know, life happens!, doesn't it. So very sorry for that!! Please let us know if there is anything else we can do for you! Thanks again for the good rating!"

"Thank you so much for your patronage. We greatly appreciate it."

"Thank you very much for your review! We always try to serve our customers to the best of our ability."