West Tennessee Restoration

"Although it is not material to the review, this was a $20,000 job. Also, this job was started in late 2013 and finished in early 2014. There was a complaint that jewelry was stolen and a police report was filed. The police investigated, but did not charge anyone in this theft. We cooperated fully with the police investigation. As a show of good faith, we discounted the job by $1000."

"This was a review on Paul Davis Restoration, not West Tennessee Restoration."

"This was a water damage insurance claim and not a remodeling job and their are vast differences in how they are handled. West Tennessee Restoration works with all insurance carriers and are preferred contractors with State Farm, Farm Bureau, State Auto, and Liberty Mutual.The main difference in these jobs is it is impossible to determine how far the damage goes until the demolition is complete. Insurance companies know this and their primary concern is limiting the damage and response time is critical. For these reasons, they do not request an estimate at this point. Nationwide paid for our demo and drying services in full. In this situation, the company had sent an independent adjuster to write the estimate after the demolition was complete. We use the same estimating software as most carriers (including Nationwide), but there can be some differences in how the data is entered. Because the adjuster was required to write the estimate and Nationwide was going to pay based on that estimate and since we were willing to review their estimate for accuracy and work from it, it was a waste of time for us to write an estimate also. We offered to review the adjuster's estimate for the customer to make sure everything was correct. The other way we bring value to these situations is that often insurance companies pay Actual Cash Value, which is a depreciated amount. Sometimes customers don't read everything they are provided and don't realize that there are more funds (depreciation) available when the job is completed. When the customer would not share the company estimate with us, it appeared that they were trying to profit from their claim. Because of this and the fact that the customer was going to be very difficult, we declined to do the reconstruction. We gave the customer plenty of notice so she could get another contractor and she continued to demand that we give her an estimate even though we were not going to do the job. Nationwide had no issues with how we handled this claim. West Tennessee Restoration is an A+ rated Better Business Bureau company and we have been in business since 1997."