Approved Pro
Approved Pro

The Chimney Doctors

Pre-Fabricated Fireplace Unit (Gas) - Install, Pre-Fabricated Fireplace Unit (Non-Gas) - Install, Pre-Fabricated Fireplace Unit (Gas) - Repair,

About us

The Chimney Doctors have been serving the West Tennessee & surrounding areas for more than four decades. We specialize in chimney cleaning and repair and dryer vent cleaning and are CSIA certified. We sell, install, and service gas, wood, and pellet hearth products including stoves, inserts, and fireplaces. Our goal is to provide you with a beautiful, warm, and safe hearth through education and friendly reliable service.

Business highlights

47 years of experience

Amenities

Free Estimates

Yes

Reviews
4.666 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
11%
3
5%
2
0%
1
3%

Filter reviews by service

Showing 1-25 of 66 reviews
James J.
May 2024
0.5
ZERO stars should be an option! DO NOT USE THIS COMPANY. The quality of the merchandise is good, however, the company itself leaves a GREAT deal to be desired. We ordered 2 fireplace inserts, and it took nearly 6 months for the units and parts to come in. Once they did come in, it took another month for scheduling. Bear in mind, that there were absolutely no calls, emails, or any other form of communications from the company unless I CALLED THEM. When the installation was to be done, they made an error in the order. They ordered a natural gas unit, when we are on propane. They were WELL aware that we use propane, so even more delays. After installation was finally completed, the direct vent unit that was installed in our master bedroom started to flame out. Bear in mind that this happened during the coldest portion of this past winter! I spoke with their technical support personnel about this and they made suggestions as they believed that it had to do with airflow (to much or to little). After making the adjustments, I informed them that both dampers were FULLY closed, and it would still flame out, but would last far longer than before. Both of our units were to be remote control thermostats. We got the one that we were supposed to for the master bedroom, but they forgot to bring the one for the living room, so we were given a temporary remote to use with it, and they said "We will bring the correct one the next time we are in your area." Guess what...no remote, no sighting of personnel, or anything. So, appointments have been made and rescheduled since January, and the unit is STILL NOT FIXED. Once again, ZERO communication from this company unless I called them first! This complete lack of communication is just not acceptable from any service oriented company, no matter if this was the '70s, or the modern time in which we live. I understand that things happen such as employee illness, COVID, etc. Just TELL ME WHAT IS GOING ON. It seems that this simple courtesy is far to much to ask from this company.

Dan M.
Nov 2023
5.0
Yes, I recommend this pro
They were very busy, so you may have to leave a message BUT they call you back. I left a message on their website. THEY WERE EXPERTS AND VERY FRIENDLY

Earline B.
Aug 2020
5.0
Yes, I recommend this pro
We were very pleased with quality of work, excellent communication, reasonable price, but especially the wonderful customer service! Would highly recommend this company!!!

Ben T.
Aug 2020
5.0
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John J.
Mar 2020
1.0
They claim to solve the leaking fireplace for $780.00. 3 months later, it is leaking just as bad. They finally came by (6 months after that) to inspect and decided that it was another problem and not the one they repaired. The initial agreement was to stop a leaking chimney. Well Chimney Doctors, you are either going to fix this or going to court. Your choice...
Response from

"Glad we finally figured out who this job was for. We are trying to work to rectify this situation as soon as the weather allows. Please bear with us. Between the cold spells, the rain EVERY day & CoVid-19 we are doing our very best."


Milt C.
Mar 2020
5.0
Pre-Fabricated Fireplace Unit (Non-Gas) - Repair
Yes, I recommend this pro
Excellent service...great customer relations
Response from

"Thank you so much for your nice review. We strive to give the best service we can. Please call us again if you need us."


Steve R.
Mar 2020
5.0
Yes, I recommend this pro
Very pleased. They were very professinal and did a great job.
Response from

"Thank you so much! We are glad you were pleased with your job. Please give us a call if we can be of assistance to you further."


Joel D.
Feb 2020
5.0
Yes, I recommend this pro
Friendly, knowledgeable, reasonable, timely. Thanks for your help.
Response from

"Thank you so much for your review. Please give us a call if you need anything else."


Kenneth H.
Feb 2020
4.0
Yes, I recommend this pro
The tech did a very good quick job and the cost was less than expected with the 2 to 3 years delay on our part about contacting them.
Response from

"Thank you! We are very sorry if it took us longer to get there then it should have. We are a small family business working a very large area. We do get backed up in season. We will try to do better when you need us again."


James T.
Feb 2020
5.0
Yes, I recommend this pro
very nice people to do business with. Made appointment and was there on time.
Response from

"Thank you very much! We try our best."


Tyler J.
Jan 2020
5.0
Yes, I recommend this pro
Response from

"Thank you so much for giving us a 5-stars review. We really appreciate it."


Valerie C.
Jan 2020
5.0
Yes, I recommend this pro
Bought an old house, fireplace not functional. This company came, did an assessment, and I had a woodstove put in. They did an excellent job dealing the chimney, capping etc. Fair price, no games, came when they said they would. Work untouched by the wind storm and constant rain. Just hire these people, and don't bother shopping around.
Response from

"Thank you so much! We truly value how our customers feel about us, we do our very best to try to make sure that we are professionals, that we get the job done correctly, on time, if at all possible. Truly appreciate your high praise!"


Mona B.
Aug 2019
5.0
Pre-Fabricated Fireplace Unit (Gas) - Repair
Yes, I recommend this pro
Chimney Doctors came out. Evaluated the situation. Recommended the simplest and least expensive option.
Response from

"Thank you so much for your kind review. We appreciate the opportunity to be of service to you. Please call us if you have any more problems with your chimney."


Falisha H.
Aug 2019
5.0
Yes, I recommend this pro
Response from

"Thank you for review of our services. I am sorry that we did not have the size cap that you needed on our truck at that time. It is very hard to have every possible cap that could be needed. And, we usually only carry one of each size on our trucks, so we may have used it on an earlier job. Or, we may just have forgotten to replenish our truck stock that day. Either way, I apologize for the inconvenience to you of us having to schedule a second trip down there. Please call us if you need us again & we will try to make sure that you have a better experience next time."


Arlene S.
Jun 2019
5.0
Yes, I recommend this pro
Very easy to work with and extremely friendly family based business. Great with setting date and time and also checking in to make sure it was still good as time grew closer. Very clean work, did not leave a speck of dirt. Awesomeness.
Response from

"Thank you for your nice comments. We are happy that we could be of service to you. Please call us if you need anything else done."


S S.
Jun 2019
4.0
Yes, I recommend this pro
Thought it a little pricey for just an inspection.
Response from

"Thank you for giving a review. We will take your comments into account. We try to charge the least amount that we can for our services. However, costs of overhead including liability & workman's comp insurance have made it so that we have to charge what we do in order to stay in business. I hope that we have handled all of your problems. Please let us know if we did not, so that we can get it taken care of. - James Kneller"


Bobbi J.
Jun 2019
5.0
Yes, I recommend this pro
I was highly satisfied with the professional service rendering by Chimney Doctors...indeed they "prescribed" what I needed. The finished product... EXQUISITE PLUS! bobbi jones
Response from

"Thank you for your comments! We definitely try to be professional & give you the service you need. Please feel free to call on us if you need something in the future. - James Kneller"


Calvin P.
Jun 2019
5.0
Yes, I recommend this pro
Great job will use again.very friendly
Response from

"Thank you so much for your nice review. We appreciate your kind words. Hope to be of service to you again in the future. - James Kneller"


Vera K.
Oct 2018
5.0
Yes, I recommend this pro
Recommend the use of mask for breathing if staying in the area near the work.
Response from

"Sorry about that! Some of our work does get a little messy, air quality wise. Anyway, thanks for giving us a good recommendation. We strive to please, so, if you have any issues in the future, please let us know."


Roger W.
Oct 2018
4.5
Yes, I recommend this pro
Great job! I will use them again.
Response from

"Thank you so much for your nice review!"


Cynthia R.
Aug 2018
5.0
Yes, I recommend this pro
Very professional and knowledgeable. I would hire them again.
Response from

"Thank you so much for your review of our company. I hope that we can be of service to you again in the future."


Tracy H.
Aug 2018
5.0
Yes, I recommend this pro
the chimney doctor ppl are efficient
Response from

"Thank you so much for reviewing our company. We appreciate the opportunity that we had to be of service to you. Please remember us if you need something done again."


Jerry J.
Apr 2018
5.0
Yes, I recommend this pro
Friendly, thorough, explained procedure and gave suggestions. Was a pleasure to work with.
Response from

"Thank you so much for the good review. We try to help our customers as much as possible. We appreciate hearing that our guys are doing a good job."


Lynn E.
Apr 2018
5.0
Yes, I recommend this pro
the men were friendly and did an excellent job
Response from

"Thank you so much for the nice review. We try to always do the best job we can. Hope we can be of service to you again in the future."


JERRY T.
Apr 2018
5.0
Yes, I recommend this pro
The only problem I have is, I can't get them to send me a copy of the receipt
Response from

"Thank you for your nice rating. So, so, sorry about the receipt. We have printed a copy & our putting it in the mail tomorrow. Thanks for the reminder."

Showing 1-25 of 66

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Chimney Doctors is currently rated 4.6 overall out of 5.
Yes, The Chimney Doctors offers free project estimates.
No, The Chimney Doctors does not offer eco-friendly accreditations.
No, The Chimney Doctors does not offer a senior discount.
No, The Chimney Doctors does not offer emergency services.
No, The Chimney Doctors does not offer warranties.

Contact Information

730 Airways Blvd, Jackson, TN 38301

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