Rapid Response Restoration
About us
Rapid response restoration provides unparalleled service to residential and commercial customers, 24 hours a day - 7 days a week. We specialize in loss mitigation, resstoration and reconstruction; treating every claim, regardless of size with urgency, compassion, and integrity. Our response times are unmatched and we guarantee to be on the scene within one hour after notification. We exercise the highest levels of safety and are a drug free work place, with random drug screen of all employees. We strive to develop and foster relationships with both the customers and adjusters. Our goal is to perform quality work restoring your property to its original conditon, completed in a timely manner and thus ensuring that the customer's life or business is minimally impacted. We take pride in our business values, professionalism, excellence and integrity. Our motto is "excellence" in every aspect of the claim from start to completion.
Business highlights
Services we offer
Commercial and residential water removal, deodorizing & disinfecting., fire and water damage repair, odor, smoke, soot removal, wet carpet care
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 88% | ||
| 6% | ||
| 0% | ||
| 6% | ||
| 0% | 
Finally on Friday afternoon, I called the Project Manager and told him that the guy had never shown up and informed him of my extreme displeasure. I then fired them.
Saturday morning, the porch guy showed up with a bizarre story involving arrests, court dates, and Homeland Security. I was not impressed. He did not convince me to give the rest of the group a chance because I STILL needed someone to fix my porch. Furthermore, the Project Manager was as much at fault because he had not done his job in checking on the guy.
iI was extremely disappointed in RRR the second time around because they did such a good job he first time. I don't know if the difference was because this wasn't an insurance job or what. However, the thought has occurred to me that I have NOT been under my house, so I really don't know if they've done the work or not. I don't know what it looks like under my house now. I'm taking their word for it that the mold is gone. I won't know until the termite guy or AC guy comes and crawls under the house.
But I, in good conscience, would not recommend using them.
The only thing that went wrong was after they were gone, I found that they had left the trap open under the house. Other than that, they were great. I'd hire them again, and would recommend them to anybody.
I plan to hire them for some other work that needs to be done to the house.
We chose this company on the recommendation provided by this website. They did not live up to their recommendation. In retrospect, we should have demanded a more in depth breakdown of their proposal prior to letting them proceed with the work. We considered changing contractors midstream but that seemed like it could have been even more stressul due to legal fees and time lost. There were a lot of problems.
Update: Electrical problems have come to light that were caused by the electrician that RRR subcontracted to do the work.
 
 
 
 
 
 Update: It has come to our attention that Cathey's Heat and Air who was hired by RRR  to provide and install the new heat and air  never turned in the warranty registration for the system and neither did RRR. They each blamed the other for being at fault. This could cost me thousands in the future because instead of having a 10 year warranty I will had a 2 year warranty. It has already cost me several hundred dollars.
 
 
 
 
 
How did it go? We googled to find a restoration company when we realized we had a big problem and feel blessed we found Rapid Response. We wanted a company that knew manufactured home because of problems in the past with contractors who did not know the differences between a manufactured and conventional home. We checked the Better Business Bureau and hired Rapid Response after meeting with the owner, Jonathon Wright.
From Day 1 we were impressed with the professionalism of this firm. We've been DIY types for years because we want things done right and have zero tolerance for poor workmanship. This time the problem was bigger than we could handle and at our age (60s) we were not physically able to do that amount of work. We had more than one nightmare worrying about who we could get to do the work! While this is 'just a mobile home' to some contractors, it is our retirement home, a place we lovingly renovated over 10 years and were proud to call home. We were so worried we would not find a contractor who would give our home the respect we felt it deserved. We worried needlessly.
Jonathon worked beautifully with our insurance adjustor and the pre-work he did on the estimate made everything go smoothly. Jonathon's estimates were right on target and the adjustor didn't quibble about anything.
For 2 weeks and 4 days, Rapid Response cut out beautiful parquet wood floors to reach severly damaged subflooring underneath. They removed our custom cherry cabinets and tile countertops, pulled out all the appliances, ripped out all insulation under the house, ripped out and replaced the entire heat/air system, etc. They gutted the house taking it down to floor joists in some areas of the house to get rid of the water damage. BUT...in the end, they gave us back a home in far, far, far better shape than it has EVER been in. When we realized what an amazing crew (8 people worked on our house 12 hours a day for almost the entire time!), we hired them to do a lot of upgrades. We are so very pleased with the outcome.
I'm rarely at a loss for words, but Jonathon Wright, and the crew of Rapid Response have left me struggling to find words to describe what a wonderful job they did for us. I never thought in mid-October when skill saws had to be used to cut out the existing parquet hardwood floors that we'd be able to have Thanksgiving dinner in our home, but we did! We purchased our new hardwood floors and carpet from 1st Class Flooring, also owned by Jonathon and are delighted with the quality and beauty of the new floors. We didn't think we would like plank floors because we loved the parquet, but the floors Jonathon suggested are gorgeous!! Yes, this is a manufactured home, but it's beautiful and we have Rapid Response Restoration to thank!
The crew worked HARD every day, they showed up when they said they would, they did what they said they would do like it was their home. They cleaned up at the end of every day and made sure we were OK and that they were leaving us in good shape. Not once did we ever feel uncomfortable with anyone employed by Rapid Response. In the end, we felt more like we'd made friends for life. Everyone who works for Jonathon are professionals who take pride in their work. You will not be disappointed!!
Licensing
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