Merry Maids of Jackson
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 17% | ||
| 17% | ||
| 17% | ||
| 0% |
I paid $160 to have my mother's house cleaned. She lives alone and house was not very messy at all. I expected it to smell all clean and fresh but not the case. No bad smells, just when I walked in, I wouldn't have gotten the idea the house had been "thoroughly cleaned." I looked around and found that the living room appeared not to have been cleaned at all. I took pictures of bookshelves that had obviously not even been dusted - it was very easy to tell from the photos, and if you can see that in photos, it has to be obvious. I called Merry Maids and they asked me to forward the pictures to them, which I did. I told them I wasn't pleased at all and asked that someone get back with me after looking at the pics. I have STILL not heard a word back from Merry Maids. They claim to have a satisfaction guarantee, but obviously do not - no one even called to discuss it with me. I have gone to their web site twice and contacted them through that method - still absolutely no response. Not only that, but I am still getting their emails, even though I have unsubscribed 3 times!!!
I don't know what can be done, but they should not be allowed to advertise a "satisfaction guaranteed" policy when they don't even attempt to solve customers' issues.
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