ASHLEY FURNITURE HOMESTORE

For Christmas, my husband and I had decided to get a television stand to support our flat screen TV, rather than mount it on the wall. We settled on a beautiful, wooden stand with beveled glass door panels at Ashley. This was not a piece where you would assemble it at home. It was "pre-made" and packed and shipped in a carton. Once we paid for this piece of furniture, we had to go and pick it up at their storage facility. A heavy piece, we were glad when we got it home and carried into our house. Unpacking it, we found that a corner of the piece had been significantly damaged, even though the box and shipping material itself was not damaged. Apparently the stand had been that way when it was packaged, and shipped anyway. We went back to the store, to be told that we would need to lift it and bring it back to get our money returned. We had trouble with it packaged in the carton . . . now we didn't even have a box to use. They had no option for picking it up themselves. I then talked to the manager, who said that they had just instilled a plan, that for $25 they would "guarantee" a delivery, inspection and return if the item was damaged in any way. They did give us this service for free, which we were very thankful for. A very nice stand was delivered and the old stand was taken, and we were happy. However, we tried, once again, to get two bookshelves from them. But I made sure to inspect them thoroughly before we put them into the truck to take home. The backs of the pieces were chipped and faulty, so we denied them, and had to go back and get our money back. I don't think I'll ever go back to Ashley. Its just not worth it.