AFFORDABLE HOME SOLUTIONS

"My name is Jason maitland I own the company. This customer wanted a price on fixing her fence. I called the customer the customer and discussed giving her an estimate. She was very vague about what exactly she wanted done so I told her we would have to come out to see what could be done. My father was in the town on another business errands and stopped by to see the project. They discussed that she was in fear of the fence falling on her and just wanted it to look better in appearance. My father then called me and sent me pictures of the project. I declined to do the work because of the condition of the fence and property itself. The customer had touched his heart with a sad story of a basic case of bullying from her neighbors. Customer stated that she just needed help to secure the fence and put up the boards that had fell down. He convinced me to have sympathy for the woman and I quoted 850. He reached out to the customer and she gave him another story of her needing to get her car worked on so could he knock off 100 dollars. He agreed and we set a day to do the job. The day of the job, the customer call him around 9pm belligerent and yelling at him about “where yall at”, “yall said yall would be here today” which he responded politely that we were loading materials and no time was really discussed but rest assured we were on our way directly after loading the vehicles. She calmed down and we finished loading and left for the job. We arrived around 10:45am when I saw the fence I didn’t really know how salvageable it could be. I went in the home and asked the customer what exactly she expected done and explained we would be putting around 30 new planks up for her, ,structure support in numerous places, and some reattaching any boards or panels that had completely detached. We agreed and quickly got to work. We were concerned with getting on the neighbors property because of the customers previous story of how outrageously cruel the neighbors were so we decided to ask permission to be on the neighbors property side of the fence while working and to our surprise the neighbor was generally kind, and in my opinion couldn’t have been nicer. That was one of many concerns with the job. As we were working there was trash everywhere, and extension cords meant for indoor use only all over the yard, empty beer bottles that my worker kept slipping on, and loose nails, screws, and hazardous debris everywhere we went along the fence. Another major concern. The customers son and customer came outside numerous times during our work offering us water, and seemed very pleased with all the new boards going up. She came outside for the last time to say she was going to the bank to get a check. She left and returned in about an hour. She was jokingly happy saying “I got yalls money”, and still seemed generally pleased with the work. She requested a particular part of the fence in the front to be straightened up so we stopped what we were doing and went to work on the section particularly. A couple more hours went by and we were finished up. We knocked on the door for several minutes when finally she came out. I explained to her each section that had been supported and some had been double braced with horizontal and vertical supports. I explained that we put up around 30 new boards on the side, straightened the section per request, and put back 2 panels on the other side that had completely fallen and they received the same double support bracing that every where else had. We offered to do a walk around with her to inspect the work but she seemed satisfied and said she thought it looked great then proceeded to hand me the check. We loaded up and left. 2 hours later my father starts receiving calls back to back and terribly concerning voicemails of how unhappy she was. The voicemails were belligerent. "