
About us
Window Genie of Chattanooga is committed to customer satisfaction and professionalism in the areas of Chattanooga, Hixson, Ooltewah & surrounding communities. With world class training and service standards, you will feel safe knowing our uniformed technicians will take great pride in caring for your home or office. Every Window Genie franchise is locally owned and operated. Your local Window Genie of Chattanooga, TN, carries full insurance, is bonded and uses only the best equipment and materials available in today’s market.
Business highlights
Services we offer
Gutter Cleaning, Pressure Washing, Window Cleaning, Window Tinting
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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81% | ||
3% | ||
3% | ||
10% | ||
3% |
"What is not said here is the follow up service for additional services they felt should be included in the coupon price they received was done at no charge...i.e. track and sill cleaning; pressure wash concrete(because it was connected to the house). We follow up on every job...not just to collect payment, but to make sure it is done to the customer's satisfaction. Please continue to read our excellent reviews."
"We cleaned your gutters on May 14. We followed up with a phone call on May 15. When you paid by credit card on June 14, there was no mention of gutters overflowing. We did not receive any notice of gutters overflowing until July 26. With the record rainfall and storms that have fallen in this area in May, June, and July, your gutters would have been overflowing well before July 26, and you most likely have storm debris in one of your gutters. As you were told, we would be happy to return, but we would have to charge for that."
"Mrs. [Member Name Removed], When we were called out two years ago..not four...to clean your gutters, we did not charge you anything as I told you and your husband that the back side of your house needed a 40 ft. Ladder which we do not have. My guys did clean the gutters on three sides of your house at no charge, and I told you would have to get someone who had a forty foot ladder. When you called us out to clean your gutters again, you were told that we could clean three sides of your gutters, but not the back. You told my guys to proceed as you had installed gutters guards on the back. I am sorry for any misunderstanding you might have gotten from this, but we have never cleaned any gutters over 2.5 stories and all our customers are advised on this."
The first day work was supposed to be done, workers were told that the water may be shut off for a short period of time for a water heater replacement, if the plumber showed up. So instead of working and just taking a break for the short span of water outage, they did nothing. The plumber never showed up so a work day gone to waste.
When they were able to make it out (granted we had to reschedule them a few times due to other contractors being delayed), they only accomplished part of the job. We had a shed on a concrete pad in the back yard that was on the estimate for power spraying and they never did it. When asked why, they told us that it was not on the list to be done, but it was plainly listed on the estimate at a $200 fee.
When asked why they did not wash the windows in the sunroom, they said because the door was locked. Although no contact was initiated to us to unlock the door, so they just did not do it. There was over $400 in window washing to be done (which seemed kind of high).
In the end, we had other contractors do their window washing and power spray the shed. Which turned out to be a bonus because we found out other companies do what they do for less money and better work ethic.
I love the new window film and so far my afternoon temps in the front of my home (facing west) are either the same or maybe 1 degree higher than the rear of the my home. I am extremely happy!!!
This is the THIRD time I've responded to your request for a survey, please don't ask me again.
There may be others that would do it for a little less but I wanted the backing of a good company in case there were any problems...these films have a lifetime guarranty.
The day of installation 2 men arrived and worked very quickly and professionally to un and then reinstall the 4 windows up high in the living room...the prior film had bubbled and was not doing enough to protect. They also installed all the windows in our bedroom and in the upstairs "bonus" room. They cleaned as they went and there was no clean up needed after they left. It was a 3-4 hour job.
I had a very good experience with this company and would use again.
Licensing
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