Bill Owens Heating & Air Conditioning Inc

Reviews All unit12 price12 technician9 call7 +6 Sort by Most relevant Newest Highest Lowest Jason Weyland 13 reviews a day ago NEW Critical: Professionalism, Quality, Value To all reading this, Bill Owen's info is moot. We couldn't have even transferred the warranty after purchasing the home even if we wanted to because BILL OWENS didnt register the unit with Trane after installation - cutting the warranty to … More Photo 1 in review by Jason Weyland 1 Bill Owens Heating & Air Conditioning Inc (Owner) 3 days ago For clarification for those who don't know the entire situation. 1. We ran a call for this NEW homeowner, existing location, last Thursday, 8/3/23 and had to add refrigerant to the upstairs unit. We were to come back to do a leak search to due to many factors, one being this unit was in the attic at 4pm in the afternoon, this can be dangerous to the technician in this heat and that we have never added refrigerant to this unit since it was installed so our policy is to watch the unit for further issues or until the homeowner calls back. Next the technician said that he would return to do a leak search and determine where a leak could be. The homeowner called in Monday to say the unit went down over the weekend. We offer weekend service calls but no call was made.An appointment was made for a different technician to come back out, 8/7/23, to do further research on the unit. The office also researched the warranty details for the new homeowner and sent PHOTO evidence that the units were no longer under warranty due to the previous homeowner NOT informing the NEW homeowner it needed to be done. NO service company has ANY control over warranty transfers. You need to make sure the whole story is told. tina lowery Local Guide·91 reviews·493 photos 2 weeks ago NEW Called late afternoon to see if they could make it out to my house the same day as our unit was blowing out warm air. The lady on the phone was very pleasant and professional. I was surprised that I actually had a real person on the phone … More Bill Owens Heating & Air Conditioning Inc (Owner) 2 weeks ago We appreciate your feedback and kind words. We have great people on our team who actually care about the community and the job they do. Thank you for your post Katherine Nguyen 8 reviews·1 photo a week ago NEW Service: HVAC system repair Absolutely amazing company. Very friendly. Got to us quickly. Justin was an amazing technician and had us back up and running very quickly. Absolutely recommend! Bill Owens Heating & Air Conditioning Inc (Owner) a week ago Thank you for your comment, Justin is definitely an outstanding tech. R. Roth 1 review 6 months ago Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I highly recommend Bill Owens Heat & Air! I have been with them since 2004 and this is 2023. They know what they are doing and very professional. They go the extra mile and have excellent customer service. They are great folks and easy to … More Bill Owens Heating & Air Conditioning Inc (Owner) 6 months ago Good customer service is key to a business, and we try but not always are perfect. I appreciate my customer's trust in giving my employees and my company the opportunity to make a difference. Brian Owens - Ceo, Bill Owens Heating & Air Inc. Jason Weyland 13 reviews a day ago NEW Critical: Professionalism, Quality, Value To all reading this, Bill Owen's info is moot. We couldn't have even transferred the warranty after purchasing the home even if we wanted to because BILL OWENS didnt register the unit with Trane after installation - cutting the warranty to 5 years and ending before we even bought the home. And to anyone thinking the previous homeowners should have done this, dont. All decent sized hvac companies that I've spoken to within the last week say they handle the registration of newly installed units and give you a certificate saying it's registered. To any existing customers of Bill Owen's, MAKE SURE YOUR UNIT IS REGISTERED WITH TRANE. You have 90 days to do this, and if you missed the cutoff, take it up with Bill Owen's because they are to blame. See the "photo evidence" they referenced, which they provided me, and how the warranty ended after 5 years under the original owners. Who's not telling the full story now? To their point that it was hot and the tech couldn't do the job the first day, I call bs. The tech even told me "it's almost end of day so I'll just do a bandaid fix for now." Nothing about heat. He just didn't want to do the proper fix because it was almost end of day. The other techs that came to look at the unit said that it was pointless to top off with freon because it was obvious there was a leak. They were able to do the leak search I wanted in the first place, during the same time of day that it was "too hot" for Bill Owen's tech, and found the leak in no time with minimal time in the attic. The cause of which was a faulty installation by Bill Owens causing the door panel to rub against the indoor coil. Bill Owens tech also originally quoted me $2k for repair under warranty (we saw how that played out) for labor and freon alone. I found another company that will do the whole job WITHOUT warranty for $600 less. I wouldn't go near Bill Owens company with a 100ft pole. They are shady, obviously argumentative, and a complete scam. Find someone else that cares about your time and money.

When I first contacted this company I bought two new HVAC units for $17,000. So far, the I’ve had no problems with them. However, the next time I called to have to have work done on the upstairs heating and A/C unit the work was so poorly done that is caused a leak that subsequently damaged the ceiling. When I contacted this company about the problem he denied being responsible and refused to do anything to rectify the situation. He claims “the unit is 20 yrs. old was not up to code and should have never been up there”, but he never bothered to tell me this before or after doing the work until I wrote a bad review about his company.

They brought a part to put in my heating and air unit. They knew what to do before they even got here. They changed my filters. Every time I have an experience with Brian Owens and his team, it is a great one. I’ve been using him for more than 20 years. I would highly recommend Bill Owens heating and air to anyone!

He's a good one. He's worked for me for years and years. He does quality work. I've used him for 20 years and they are good quality people. They put in this air conditioning unit they did work for me that had to be done. They keep my unit operating and operating well. I use them and them only.

It turned out good. I would use them in the future. They are very customer friendly. The work is good and it is working.

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They will be back in October, they do it twice a year. We have an ongoing with them. They put our system in a few years ago and we've had an ongoing relationship with them since. We wouldn't use anybody else. I bought a three-year maintenance plan just recently with them and that was a year ago. They're excellent. They were very honest when they replaced our system and we felt very comfortable with them to do an annual checkup. We wanted something annually because we've always had it in other houses we've been in and we knew that if they come out and check it every so often, maybe only once a year, it's more expensive, but to do a maintenance plan, is a lot cheaper. Their techs explain everything they do and if anything is wrong, they let you know. They're real good at what they do. I know what we paid in Carterville and their maintenance charge was just a little bit less than what we paid in Carterville. They call me and schedule the appointment. They're always on time, I've never had them not be on time.

My A/C was leaking and clogged. They'd serviced my unit before, so I called them again. They didn't open my unit, but said they fixed it. It worked for a couple weeks, but I came home again to a leaking/backed up unit, and it was spilling onto the floor. Hardwood floor was ruined. They came back out and said they fixed the back up. When I asked about the leak, they told me it wasn't leaking, despite seeing the ruined floor. When I asked for further investigation, they told me they'd have to get me a quote. They never did. After the second service where they actually opened the unit, it was blowing but had no cold air. After a third visit, they re-charged the system but still could not tell me why it was leaking onto the floor (not in the drip pan). Again I asked for a full service on it. No follow-up, no quotes after my asking several times, and still a broken unit. I will never use their services again and would not recommend them. They never even addressed the standing water inside the unit that a second company found immediately.