All Home Plumbing Co

Part 1: my toilets are bubbling and backing up into my showers throughout the entire house. Called all home plumbing and the guy that answered was very nice and promptly got a plumber to my home that day. Was told that I had a clog of cotton products and that the clog was ?cleared?. This visit was $375 during regular business hours. Part 2: exactly one month later, toilets are bubbling and backing up into the showers. This time it?s worse and flooding the bathroom floor. I quickly find out that all home plumbing does not offer 24/7 service, so I left a message. No response. I end up having to call roto rooter at 9:30pm for an emergency appointment. . Took roto rooter 2 hours to get things ?workable? for the night. This time, same problem, but no clog to be found. This ?emergency visit/after hours visit? is $350. I still have not received a return phone call from all home plumbing. Pitiful customer service, no 24/7 care, and a total rip off because clearly they did not fix the problem

The good part is that they showed up when they said they would and they fixed the issue. The bad part is that we asked them to call us when they got there to give us a ballpark on price... they never called and never followed up after we texted them. We requested a bill twice. We finally received it a few weeks later and were shocked that they charged $175/hr (plus service charge and parts which we only needed a drain snaked so no materials required). Also, they fixed something with the sink that we never requested fixed. When we called them on it, they took off the service charge to show up but not the part fixed that we didn't request to be fixed. $337 to snake a drain is a bit much.

All Home Plumbing did a great job! The pump is located in a place that is difficult to get to and the sewage smell was very unpleasant. David Hernandez diagnosed the situation but was unable to purchase a similar pump that day, however he covered the area to help diminish the smell. David came back promptly after the weekend and replaced the pump. It took him several hours and he was very positive and polite. Afterward, he prepared an itemized bill and explained each charge carefully. Despite being a very difficult situation, we were very pleased with the work that was done.

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